Kent Storbakken Email & Phone Number

Edmonton, AB, CA

Ottawa, Ontario, Canada

Victoria, British Columbia, Canada

Victoria, British Columbia, Canada

• In this role I served as a tier-3 technician and top escalation point for other technicians for an MSP supporting ~30 clients, with daily tasks that included general ticket and escalation management and resolution.
• Deployed Duo MFA on an RDS environment for a 10 user law firm.
• Executed a time-sensitive project to restore a client network after a full outage caused by a broadcast storm.
• Proactively identified and terminated multiple Windows updates that would have caused multiple client outages related to VPN's and hypervisors.

Edmonton, Alberta, Canada

• At AltaML I was an internal IT Administrator responsible for user onboarding, network management (firewall, NAS, server, NAC) and health checks, helpdesk ticket management and resolution, asset management, SaaS/cloud.
• Executed a Google Workspace migration for 104 users.
• Deployed Targetprocess helpdesk platform and developed ticketing procedures and standards.
• Deployed SnipeIT on Azure for tracking all company assets.
• Traveled to Calgary to establish IT infrastructure and operations for a new office, including network, site-to-site VPN, and firewall configuration.

Edmonton, Canada Area

• At Solut I served one year with ~10 clients onsite and transitioned into a remote service desk role to support ~40 clients, with additional ad hoc project responsibilities as a Project Technician. Much of the work.
• Collaborated with a Senior Network Engineer to set up and deploy several Fortinet network stacks that included Fortigate firewalls with SD-WAN with separate internet connections, switch stacks, and wireless access.
• Configured new storage policies that improved data tiering to save client costs of SAN storage space upgrade.
• Deployed MFA using Azure conditional access, set up Intune policies, and deployed Microsoft Defender for Endpoint and Office at three mid-sized accounting and law firm clients.
• Maintained 98%+ client feedback rating during tenure.

Edmonton, Canada Area

• In this role I managed and created helpdesk tickets and monitored network and server alerts for an MSP supporting dental office clients, with diverse projects that included ground-up network design and implementation.
• Architected a template for network and server solution for offices with aging equipment, with a reduced price point and featuring failover redundancy.
• Evergreened three dental offices from the ground up with new workstations, rack, switches, firewall, and virtual servers. Contributed to MS SQL database management and migrations.
• Created an internal documentation system with Alfresco CMS with self-hosting on VMware using Ubuntu VMs and nginx reverse proxy. Created documentation standards and templates.

Edmonton, Canada Area

At F12 I was a Windows and network admin responsible for backup checks, server and workstation monitoring, ticket handling and creation, and managing client phone and email.

Edmonton, Canada Area

I worked on a gravel base crew working to form parking lots.

Bachelor'S Degree, Applied Information Systems Technology, Honors And A 3.8 Overall Gpa

Network Management stream.

Network Engineering Technology Diploma

-Network Setup -Network Administration -Server Administration -Experience with Windows 7,8,Server 2008,Server 2012, Linux -Group Projects