Kent Scott Email & Phone Number

Redmond, Washington, US

Redmond, Washington, US

Leads worldwide functions for workforce strategy and supplier planning, skills development, outsource management, location management and mergers & acquisitions for Microsoft Customer Service & Support (CSS).

Redmond, Washington, US

• Customer Service & Support (CSS) is a global organization responsible for providing high quality support experiences covering all Microsoft products & services and all customer segments through a vast network of.
• Manager of managers, leading the finance organization responsible for overseeing and supporting the Microsoft Customer Service & Support organization. Responsibilities include budgeting, forecasting, reporting.
• Accountability for full oversight and management of financials including direct support to Corporate Vice President for CSS and responsibility for representing results directly with the company CFO.
• Drove significant shareholder value through optimization of COGS across Customer Service & Support, improving GM and overall quality of support through thoughtful prioritization of investments, reductions, and.
• Worked with CFO to create the CSS COGS Driver Based Costing Model – worked methodically to review and implement new product group costing methodologies, governance and reporting framework in an effort to deliver.
• Partnered with procurement to sponsor supplier selection and consolidation project contributing to material efficiencies & increased quality of support & supplier commitment.

Redmond, Washington, US

• Financial responsibility for the North America Enterprise Services business division of Microsoft offering consulting and enterprise support services to customers and partners across the United States and Canada.
• Manager of managers, leading a geographically dispersed team of finance managers and analysts with full P&L ownership of the North America Enterprise Services division including responsibility for budgeting.
• Accountability for full oversight of accounting and controls in large business segment, including internal and external audit support, review and remediation; Sarbanes Oxley procedural development, documentation and.
• Concurrently revitalized and upgraded finance organization capabilities. Realigned organization to ensure deeper business analytics & decision support, more accurate financial forecasting & planning, and optimized.
• Demonstrated financial management discipline through the identification and execution of strategies to off-set significant revenue shortfall through 2008 and 2009 economic recession. Plan included projections.
• Proactively partnered with Microsoft Corporate Tax and Washington State Tax Auditors to evaluate the methodology and approach for accurately and reasonably estimating the B&O Tax liability resulting from operations in.

Redmond, Washington, US

• Returned from international assignment to provide executive decision support and develop finance organization to partner with and support Corporate Vice President overseeing worldwide Enterprise and Partner Group sales.
• Managed team of Senior Financial Analysts with responsibility for financial planning, reporting and analysis which led to more effective and efficient reporting, executive business reviews and ad-hoc decision support.
• Drove development of business reviews with worldwide regional leads for Corporate Vice President of Microsoft’s largest customer segment.
• Brought greater statistical relevance and accuracy to the division’s forecast projections by significantly improving the forecasting and supporting analytics through application of multi-regression based forecasting.
• Led both short and long term analytics in support of strategic planning efforts, teaming closely with Business Product Groups; Worldwide Sales, Marketing and Services Group; and Microsoft Global Regions to facilitate.
• Assisted Corporate Vice President through analytics and decision support to define and secure funding for new global sales and customer segment alignment execution model, resulting in the diversification of business.

Redmond, Washington, US

• Selected by Senior Finance Leadership to relocate to Dublin, Ireland and lead a twelve month organizational change management initiative to identify and migrate transactional financial activities to the European.
• Invigorated stagnant finance organization with strategically minded, business insight oriented financial professionals through training and coaching of existing staff and recruiting of new talent to upgrade.
• Overcame strong organizational resistance, driving significant culture change resulting in the team earning recognition as highly valued finance partners providing business insight and decision support capabilities for.
• Gained organizational scale and synergies with European Operations by leading significant change management through the identification and transfer of transactional accounting processes from the European Product.

Redmond, Washington, US

• Hired as a financial analyst; differentiated self in peer group through rapid assimilation, organizational agility, ability to analyze highly complex problems, present to highest levels of company senior leadership and.
• Provided overall finance and business executive decision support, current and future product analysis, financial planning, reporting and forecasting, and provided liaison support to Windows Server Product Marketing and.
• Recognized for forecast excellence through the development of multi-regression based forecast models, delivering best in class forecast accuracy for product segment across division.
• Developed a consistent model for evaluating and tracking Microsoft’s server hardware market position used to inform product strategy decisions. Model was routinely reviewed in business reviews with senior leadership.
• Developed pricing strategies for Microsoft Windows Server, including the incorporation of conjoint analysis to support product feature and price differentiation. Work was presented to and recommendations were adopted.
• Selected to work on a cross-functional team to analyze key competitors, formulate strategies to compete and present recommendations to senior leadership (including Chairman and CEO).

• Handpicked by President and Chief Executive Officer of Avio International Corporation to partner with VP Marketing and Corporate Development to develop long range growth proposals and risk mitigation strategies for the.
• Functioned as lead business analyst on Avio’s M&A team, formulating several proposed merger and acquisition plans for presentation to senior management, board of directors and investors.
• Performed corporate financial impact, sensitivity, risk and simulation analysis on $50 million multi-year national distribution agreement signed with SMS, the market segment leader.
• Developed e-Health market and execution strategy to include financial pro-forma estimates, funding alternatives, capital asset investment alternatives, and market penetration models.
• Developed an interactive return on investment financial analysis program in Microsoft Excel using Microsoft Visual Basic for Applications (VBA). Model was used extensively by Avio and SMS to expedite medical software.

• Partnered directly with Founder and Chief Technology Officer of Avio International Corporation, Marketing and Product Development on the evaluation and incorporation of emerging technologies into product platform and.
• Responsible for cross product strategies and design to include Avio’s mobile and disconnected use model, incorporation of VBA, and Application Service Provider (ASP) delivery of applications to the healthcare market.
• Accountable for product pricing, packaging and business case development of application and service offerings made available through Avio.

Master Of Business Administration - Mba, Finance

Bachelor Of Arts - Ba, Sociology, Psychology & Criminal Justice