Assisted with fulfilment of show equipment. Mostly a complete waste of time.

Providing 24x7 North American technical support for Xilica Audio Design DSP processors & their applicable softwareWorldwide E-Mail support.Repair & testing of processorsDSP project designAssisting our R&D folks with beta testing & finding hardware & software bugs.PC board prototype assemblySurfacemount solderingDocumentation & Web SupportSpecial Projects - Buffalo Bills Stadium, US East Coast Airport Terminal Sound System, Liaised with world recognized Video… Show more Providing 24x7 North American technical support for Xilica Audio Design DSP processors & their applicable softwareWorldwide E-Mail support.Repair & testing of processorsDSP project designAssisting our R&D folks with beta testing & finding hardware & software bugs.PC board prototype assemblySurfacemount solderingDocumentation & Web SupportSpecial Projects - Buffalo Bills Stadium, US East Coast Airport Terminal Sound System, Liaised with world recognized Video Post Production24/7 Worldwide support - receiving outstanding user feedback Show less

IBM Canada, Canada 2010 – 2012 Team Lead• Team Lead for the Bell / Wynford Tape Library• Brought the Wynford library up to IBM Standards• Internal Audit Prime focal – Passed.• Assisted with two Inventories, Over 100K tapes - No discrepancies• On Site Technical Support- PC Repairs & Upgrades• Brought Library inventory Database up to date & accurate• Administering Recall Offsite vendor ID's & access• Ensured smooth day to day operations • Lead a… Show more IBM Canada, Canada 2010 – 2012 Team Lead• Team Lead for the Bell / Wynford Tape Library• Brought the Wynford library up to IBM Standards• Internal Audit Prime focal – Passed.• Assisted with two Inventories, Over 100K tapes - No discrepancies• On Site Technical Support- PC Repairs & Upgrades• Brought Library inventory Database up to date & accurate• Administering Recall Offsite vendor ID's & access• Ensured smooth day to day operations • Lead a team of 6 Bell employees• SME for e-TOC Software, World-Wide deployment & Support• Responsible for overseeing the secure destruction of old media. Show less

IBM Canada, Canada 2009 – 2010Tape Librarian• Tape Operator• Assisted in the testing & subsequent world-wide e-TOC (Internal Tape Database System) deployment. After deployment, performed as Subject Matter Expert assisting users with software support & ID Administration

• ID & Permissions Administration for Unix• CMS, TSD, Citrix & Windows ID & Group Administration• Creation of procedure documents

• Premium Queue, Assistant Team Lead/Status Coordinator• Technical Support for Windows NT & XP• Assisting team with trouble ticket quality monitoring• Assisting other Team Leads when required• Blackberry Subject Matter Expert

• Technical Support Analyst• Assistant Team Lead/Status Coordinator IBM U.S. Off shift Account • Technical Support for Windows 95/2000/XP, VM/MVS host connectivity & Remote dial-up/VPN connectivity. • Coordinating top priority, “Sev-1” issues for any Network or Host system outage. Making sure these issues get quickly routed to the correct team to be dealt with immediately• Assisting Team Leads in training of new team members• Call Monitoring & any “What should I do?”… Show more • Technical Support Analyst• Assistant Team Lead/Status Coordinator IBM U.S. Off shift Account • Technical Support for Windows 95/2000/XP, VM/MVS host connectivity & Remote dial-up/VPN connectivity. • Coordinating top priority, “Sev-1” issues for any Network or Host system outage. Making sure these issues get quickly routed to the correct team to be dealt with immediately• Assisting Team Leads in training of new team members• Call Monitoring & any “What should I do?” questions from the team. Show less

Audio EditingOn Site RecordingBin-Loop tape duplicationSystems repair & maintenance

Audio ProductionStudio EngineeringLive To Air ProducerOn Air OperatorAssisted Engineering with weekly Transmitter MaintenanceRemote Broadcast Set UpAssisting with various day to day operations, News, Traffic etc