UX & Accessibility Research.UX & Service Design.Global UX/CX Consulting & Strategy Development.Over 200 global UX/CX projects experience.Building worldwide partnership with global companies and UX agencies.Partnered with over 50 clients.A member of UXPA and Human-Centered Design Network.

• Lead the UX team and handled 118 UX projects. - Planned and conducted 35 task-based User Tests including on-site, online, and ethnography in US, Japan, China, and Brazil. -- Managed Windows 8 Stress Free Introduction project and reduced Call rate by 21.4% & saved support costs by $1.6 million - Analyzed and reported 28 Heuristic Evaluations including application UIs, various websites, and documentations. - Planned and executed 6 Focus Group Interview with both internal and external participants for Contextual Inquiry, Needs Check, Concept Acceptance, and collecting feedback for future plans and existing products/services. - Conducted 49 Surveys including phone and online surveys using internal resources as well as outside venders. • Lead the global UX working group in Sony VAIO Engineering Group• Launched and developed Sony Customer Experience Improvement Program (Participant Program) - Over 300 employees & 400 outside consumers registered• Supported to launch local UX team in China and Brazil office• Developed Agile UX Concept and Mobile UX lab methodology

• Conducted QA testing on Sony PC software as a Test Lead• Managed 78 PC software as an Application Champion• Facilitated US, Chinese, and Japanese Engineers as a Bridge Engineer• Translated websites and various documents such as product manuals and test reports (English/Japanese)

• Assisted the president in starting up a new business• Trained and mentored new employees• Managed over 100 American, Japanese, and Chinese clients

• Taught all levels of Japanese language courses to college, middle, and elementary school students• Responsible for creating all materials, administering grades, and supervising teaching assistants

• Translated business documents & interpreted Chinese at local firms in Taiwan• Handled import/export matters in Chinese and Japanese

• Taught Microsoft Windows and Office software as a Chief District Instructor to 400 students• Supervised 10 Teaching Assistants

• Conducted and supervised 30 call agents as a Team Leader• Researched and analyzed the domestic discharge of carbon dioxide in Saitama province