Kent Burns Email & Phone Number

Remote

Remote

• Responsibilities include:
• Working in partnership with Customer Value Manager and other team members
• Subject Matter Expert on Operations Management Optimization
• Manages day to day relationships and interactions with client and LivePerson resources for optimizations efforts
• Focus includes tracking and efforts aimed at achieving agreed upon KPI’s
• Executes on established strategy plans to deliver the expected ROI for deployment in question

Bloomington/Normal, Illinois Area

• As Strategic Account Executive within the Client Services group at Afni, my primary focus is delivering sales and service excellence in the Web Chat programs I represent to my clients. I am the primary conduit for the.
• Understanding and interpreting product and market strategies
• Project plan development and deployment
• Invoicing, contracts, and price negotiations
• Developing value-add recommendations for program improvement
• Managing relationships across all groups within the Afni and client organizations

Bloomington/Normal, Illinois Area

• Food service sales representative, responsible for increased sales in retail and restaurant markets, key elements included:
• Building relationships with key account stakeholders
• Increased customer awareness of product
• Invoicing and accounts receivable
• Promotion and diversifiation of new items
• Maintaining expected high customer satisfaction through excellent service and communication

Bloomington/Normal, Illinois Area

• Responsbile for sales of life, disability insurance, annuities, and mutual funds. Key task included:
• Understanding client needs through financial fact finding
• Helping clients receive best product recommendations for gaps in their personal financial goals
• Generation of new leads through referral process, cold calls, and target marketing

Bachelors, Accounting

Activities and Societies: Tau Kappa Epsilon Fraternity, American Marketing Associate, Student Accounting Society

Associates, Business