Kent Conway Email and Phone Number

- Coordinated student and staff communications for the Business School’s suite of MBA programs including its five Global Centres (in Manchester, Dubai, Shanghai, Singapore, and Hong Kong)- Collated critical information from teaching faculty and distributed it to students via daily MBA Update emails and bi-weekly program newsletters- Enhanced the postgraduate student experience by organizing a series of MBA events such as Induction/Orientation, MBA Ball, the MBA Christmas Party, and Guest Speaker Series- Corresponded with internal and external vendors to secure adequate event space, catering, and live entertainment for MBA events- Delivered targeted, promotional messages to students (via Outlook mail-merge, Spotler, Qualtrics surveys, etc.) regarding upcoming events, council meetings, and academic course requirements- Built and maintained three WordPress sites (for the MBA, Global MBA, and MSc in Financial Management) whereby students can access dynamic program information such as weekly timetables, travel/expense reports, academic policies, and referrals to campus support resources

- Provided administrative and customer service support to all postgraduate students enrolled across various sites (including Etihad Campus, Online, and within the Miami/Americas cohort)- Managed all assessment and progression functions including the collation of marks, enforcement of late penalties, evaluation of mitigating and extenuating circumstances claims, etc.- Ensured all assessment processes aligned with the academic regulations of two validating partner institutions- Configured 25-30 postgraduate module pages each semester within the university’s Virtual Learning Environment- Coordinated internal and external Exam Board Meetings by organising term results, tutor feedback, and other information pertinent to progression or award eligibility- Worked collaboratively with Academic and Pastoral Support staff to deliver advice on front-line enquiries from students- Monitored attendance, recorded absences, and managed “Change of Circumstance” requests (e.g., transfers, withdrawals, and interruptions of study)

- Served as primary academic advisor for all undergraduate Natural Science and Pre-Health students- Processed day-to-day enquiries from students on matters pertaining to academic eligibility, registration, and course scheduling- Interpreted student progression reports using Ellucian Degee Works to ensure eligibility for Pre-Medicine, Pre-Dental, and Pre-Veterinary graduate programs- Corresponded with teaching faculty in the departments of Biology, Chemistry, Environmental Science, and Physics regarding any significant student concerns- Liaised with administrative personnel in financial aid and student billing to verify continued scholarship entitlements

- Managed caseload of approximately 350 undergraduates, monitoring degree progress, providing quarterly course recommendations, and sending targeted referrals to academic resources - Reviewed secondary applications for induction to the Daniels College of Business, inputting decisions in Ellucian Banner- Collected and analyzed enrollment data in IBM Cognos to predict appropriate course capacities for foundational business classes- Identified barriers associated with traditional advising methods and offered creative alternatives to maximize accessibility (e.g., group workshops, recorded webinars, and cross-campus office hours)- Maintained highest retention rates of any College on-campus during COVID-19 pandemic due to dynamic student-engagement campaign; ranked Top 10 business school (by Poets & Quants) for advising satisfaction

- Maintained caseload of over 315 students, keeping accurate and updated records in Ellucian DegreeWorks - Served as a liaison between Krannert academic advisors and the Marketing Department Head- Hosted 450+ unique student appointments each semester to ensure appropriate course scheduling and registration- Conducted routine progress reports and degree audits to verify NCAA eligibility for approximately 20 Purdue student-athletes- Produced web content, including interactive videos/surveys, to assist students in navigating change of degree procedures- Planned and administered 5-8 educational events each Fall as coordinator of Business Leaders Learning Community

- Remained first “on call” to substitute for absent middle school and high school faculty members - Managed classrooms of 20-30 students, ranging in age from 5th to 9th grade- Organized and implemented daily practice schedule for 5th grade boys’ basketball team- Tracked and monitored student behavior through use of innovative +/- points system

- Assisted with drop-in facility tours and explanation of various membership packages - Monitored front desk services, including scanning of member IDs and fielding of incoming phone calls - Promoted new and upcoming YMCA programs with current and prospective members - Reconciled cash drawer at the conclusion of each shift and ensured proper closure of recreation facility - Presented a professional image and communicated in a courteous manner when interacting with members and staff

- Created implementation plan for inaugural Intramural Olympics event- Reviewed 40+ years of intramural recordkeeping, aiding in the proposal of an intramural Hall of Fame- Prepared and maintained six outdoor intramural fields at Rincon Vista Sports Complex - Influenced changes to Campus Recreation website by benchmarking online content from Pac 12 schools of relative size

- Conducted interest assessments to estimate/predict attendance at upcoming recreational events - Planned and executed four recreational programs during Spring semester- Coordinated marking campaign to enhance awareness of recreational events with entirely off-campus, commuting student body- Researched funding sources at peer institutions with similar enrollment and resource structures- Established and served as spokesperson for student-run organization—the Recreational Sports Committee

- Cultivated relationships between incoming freshmen and their professors through unique Faculty Mentorship Program- Provided academic guidance and professional development to over 600 students with disabilities - Administered adaptive sports program, including a weekly Wheelchair Basketball Night at Student Recreation & Wellness Center - Coordinated a wheelchair tennis clinic during University’s Disability Awareness Month- Wrote and edited semi-annual office newsletter, the DSD Communique- Evaluated Individualized Educational Programs (IEPs) and other documentation to identify appropriate accommodations

- Traveled with team on away trips to ensure organization of practice and game equipment - Oversaw execution of game-day activities, including preparation and cleanup of locker rooms - Solved general maintenance issues and preserved orderliness of the Yum! Center practice facility- Assisted coaches in player development through participation in individual workouts and drills