Kent Atherton Email & Phone Number

Minooka, Il, Us

Sherwood, Oregon, United States

• Assist with machine inspections, deliveries, operator and maintenance training, and warranty matters assigned by the Service Manager• Process warranty claims on assigned product lines• Provide technical assistance on assigned product lines while working with dealers, end users, and Allied Systems Company personnel in the field and/or in the office• Provide technical assistance; operator, maintenance and safety training; compile Condition Found Reports; and, completes field service work• Identify product problems on assigned products• Pursue problem solutions through Engineering, Quality Control, Manufacturing and/or vendors• Work with Marketing, Engineering, Service Parts, and Publications Representatives to identify profitable, marketable products and services and develop plans to market those products• Market parts and service to dealers, end users and the US Government through travel and telemarketing• Maintain customer/contact lists, document visits and calls, and report results• Recognizes the need for Service or Parts Marketing Bulletins, then Researches and develops the bulletins• Coordinate field tests, campaigns, and other projects as assigned by the Service Manager

Gresham, Oregon, United States

Manage parts inventory levels for repair and sales needs utilizing inventory control systemsTrack records for trailer warrantiesSupervise department employeeCreate and activate special promotions to increase salesTrack retail budgets, ensuring profitPerform Pre-Delivery Inspections on trailers

Tigard, Oregon

Columbus, Ohio

In partnership with Service Manager, manage day to day operations of the Car Care Plus facility and member and customer satisfaction. Ensure exceptional customer service and appropriate diagnosis, maintenance, and repair of automobiles and light trucks.Assist with selection, development, and motivation of staff, to ensure attainment of Car Care Plus objectives and member satisfaction.Exceed National AAA AQS18 operating standards and directives, which include surveys and Total Repair Care.

Bloomington, Illinois

Act as the first point of contact for service customers, show outstanding customer service.Use active listening to engage and understand the customer's vehicle issues and concerns.Create repair orders and communicate vehicle needs clearly to technicians.Communicate vehicle diagnoses and maintenance needs to customer.Follow up on vehicles throughout the repair process, keeping customer and service manager updated of progress and concerns.Interact with customers, vendors, and technicians in a professional manner.

El Paso, Illinois

Ensure that customers have a positive dealership experience with prompt, courteous, and effective service.Surpass daily goal on dollars per repair order by 65% in the last month.Manage and drive the sale of technicians' time to meet and exceed departments sales forecast.Consult with customer on applicable service specials.Prioritize required services, and provided options upon request.Establish and maintain a close relationship with the customer.Keep customer informed on completion times, service expenses, and possible changes.Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns have been addressed.

Bloomington/Normal, Illinois Area

Maintain customer satisfaction levels.Uphold dealership standards.Schedule appointments for team efficiency.Communicate with customers to determine nature of mechanical problems.Advise customers on the care of their vehicle and the value of maintaining it.Responsible for quality control to ensure that work is completed as requested and reduce returns on the same issue.

Morton, Il

Sustain inventory levels and adjust them based upon surgery case load.Manage and schedule route for two drivers for business demands of day to day functions.Interact with a wide range of employees at multiple healthcare facilities.Uphold customer satisfaction.Maintain strong lines of communication with sales representatives and other regional offices to distribute inventory.

Peoria, Il

Schedule repair and maintenance appointments.Perform active delivery of completed vehicles with customers.Check completed vehicle repairs for quality assurance.Investigate and determine local accessibility of essential repair parts.