Project Coordinator
CurrentCoordinated activities between Skybridge Americas and Avaya with the installation, user acceptance testing, and handover of a new Citrix interface and Avaya switch to five Skybridge customers comprised of approximately 20 small to medium sized companies.• Built and tracked end-to-end schedule. Worked with Account Managers and Service Delivery Managers to ensure program plan was correct.• Tracked and highlighted issues. Communicated to stakeholders and senior staff project status, issues, risks, and contingency plans to mitigate.• Developed user acceptance test (UAT) checklists and Frequently Asked Questions (FQAs) to facilitate concise reporting for senior management and information dissemination.• Sponsored lessons learned on user acceptance tests and incorporated results in future UATs.• Currently in the process of managing two additional projects. One involves closing a facility in Canada and the other migrating Skybridge to Cloud based tool sets.