Kent Drinker Email & Phone Number

Baltimore, Maryland Area

Manage departmental staff, resources and all warranty service operations for seven new home communities developed and built by Bozzuto Homes - part of The Bozzuto Group. With over $1 billion in annual revenue, Bozzuto engages in property management, homebuilding, construction, property development, acquisition, and land development. Residential projects and award-winning properties include high-end condominiums, 3-story townhomes, and distinctive single-family homes across the greater Washington DC and metro Baltimore regions.Responsible for the scheduling, management, customer experience strategy and fulfillment of all post-settlement customer warranty and service components associated with Bozzuto's Homebuying Experience Program. This includes Emergency Hotline response support, 60-Day Warranty Service, 1-Year Comprehensive and Final Drywall Service, 2-Year Mechanical Warranty and 10-Year Structural Warranty.Launched, managed and completed the quick-turnaround construction completion review process - including unit quality walks, new home orientations, common area punchout and resident load-in - for 460 New York Avenue; a $40 million dollar, 11-story, 63-unit luxury boutique condo development in Washington DC's Mount Vernon Square featuring an expansive rooftop entertainment space and innovative underground vertical-lift parking system.Identify needs and develop new products and services that fit the Bozzuto brand with the goal of 1) providing additional return on investment for existing Bozzuto customers, 2) educating our homeowners to become our true advocates and 3) better differentiating ourselves from our competition.Responsible for managing the expectations, flow of information and conflict resolution between all parties involved in the assessment and response to construction deficiency reports; including HOA boards, engineers, attorneys, City and County permitting officials and Bozztuo homeowners.

Annapolis, Md

Proven success using a consultative selling approach to prospect new opportunities,solidify long-term client relationships, and close sales for an award-winning residential builder-developer specializing in custom homes, large-scale additions, whole-house renovations and on your lot construction. Delivered and directly supported contracts worth in excess of $6 million in project revenue.Work in tandem with the client and construction superintendent to manage all parts of the design/build process; including construction contract and change order execution, development of architectural plans, engineering, permitting, site preparation and groundworks, selection of all materials & finishes, framing, interior fit out and final punch-out.Develop and manage internal and external marketing and lead generation campaigns across all channels - including print advertising, direct mail, social media, television/radio outlets and regional home shows - to expand Timberlake's market presence across central Maryland.Develop course materials and serve as lead instructor for educational and training programs - including monthly Lunch and Learn seminars and Build on Your Own Lot workshops - to educate homeowners and business partners on the benefits of working with a custom builder/developer.Establish and cultivate key business partnerships with venture growth partners including architects, realtors, civil and structural engineers, lenders, wealth management firms and interior designers to grow Timberlake's client base.Promote Timberlake's best interests with subcontractors, suppliers, City, County and State regulatory agencies and industry trade associations to strategically position the company's value proposition.Oversee the development and implementation of a long-range corporate communications and branding strategy focusing on a targeted online presence, customer-centric focus and increased use of social media.

Annapolis, Md

Managed client acquisition and business development efforts in the energy, IT and engineering sectors for international technical staffing and consulting services startup headquartered in Annapolis.Promoted Syndicus's value proposition of ‘working together to make business better’ by fostering the quality interaction that comes with a focus on the client’s critical business issues, expectations, and performance metrics.

Annapolis, Md

Directed all membership sales, marketing and recruitment campaigns for the largest Chamber of Commerce in the mid-Atlantic region representing 1,200 companies and over 45,000 total employees.Increased annual membership sales revenue by 20% while maintaining above industry average 84% member retention rate despite a downturn in the regional economic environment.Supervised the conceptualization, development, and launch of value-added member benefit programs and business networking products; including specialized local business referral groups and a "Shop Member" program to incentivize B2B and B2C opportunities between Chamber members.

Stevensville, Md

Directed all outside sales, marketing, and corporate communications strategy for wholesale Verizon mobile communications provider servicing the Baltimore metro region. Completed close-out activities associated with the dissolution of the business.

Silver Spring, Md

Managed Association staff, projects, programs, and budgets supporting over 9,500 solid waste management professionals across the U.S. and Canada.Managed the development and distribution of Association newsletters, websites, workshops, training courses, awards programs, and research publications.Supervised overall program development, selection of speakers and topics, marketing, event logistics, and onsite management for seven annual national technical conferences and international equipment trade expo (WASTECON).Consistently met or exceeded revenue projections under multi-million dollar annual operating budget.Managed the development and beta launch of Association’s E-commerce product line; including a web-based technical resource library, store, and online training portal.Negotiated, coordinated and implemented numerous business partnerships with partnering organizations - including Columbia University, The International Solid Waste Association, The American Society of Mechanical Engineers, U.S. EPA, U.S. DOE, United Nations Environment Programme, U.S. AID, and The World Bank - to solicit grant funding and advance technical knowledge of solid waste management.Served as primary liaison for Association communications between SWANA's national office and 45 State and Canadian Chapters on all technical matters.Coordinated the analysis, interpretation, and submittal of Association comments concerning proposed Federal regulations impacting waste management practices.

Silver Spring, Md

Managed technical staff, budget, subcontractors, projects, deliverables, client relations and business development for multi-year, multi-million dollar contract supporting U.S. EPA’s National Superfund Community Involvement and Outreach Center in Washington, DC.Supervised program management for range of projects funded under $13.5 million national Superfund mission support contract with EPA’s Office of Solid Waste and Emergency Response.Promoted twice while consistently increasing project billing rates and quarterly profit margins.Individually recognized by clients and ISSI executive management for outstanding customer service, technical skills, attention to detail, and commitment to highest level of product quality.

Annapolis, Md

Managed subscriber based sales and internal distribution of all General Assembly bills and legislative publications.