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Strategic, troubleshooter with over 20 years’ experience in Support, Mortgage, Banking systems, and authentication platform. > Seven years creating WMI for disk space, memory, CPU, and other system parameters> Ten years working with MS-SQL Server > Experience with Change Management, Systems builds, and Patch Management> Experience with patching schedules, rolling server updates, load balancer swings and verifying that systems are updated> Experience working closely with Developers and other teams around testing, deployment, and integration.StrengthsFinder 2.0” Talents ProfileStrategic Adaptability Self-Assurance Ideation CommandSpecialties: Customer Oriented Support Developer.RSA Adaptive Authentication Implementer/SupportWeb (IIS, Apache Tomcat, PHP, ASP, HTML, JavaScript)Reporting - SSRS and CrystalLog (Search, Processing)GPO (ADSI)SQL/T-SQL/SSRSOracleMySQLScripting (BAT, VBS, KIX)MS-Office (Access, Excel)Remedy HelpdeskVycorePolicy OrchestratorVantive/Vantive on the GoSystem Builder (Ghost, Deployment)LINUX (Ubuntu, Redhat, SUSE, Caldera, and Slackware)
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Appl Systems Administrator - Assistant Vice PresidentU.S. Bank Aug 2022 - PresentMinneapolis, Mn, Us -
Atm Application Systems Administrator 3U.S. Bank May 2018 - PresentMinneapolis, Mn, Us-Supports the installation, configuration, and maintenance of purchased applications or application frameworks. -Participates in the design configuration, problem diagnosis, maintenance, and installation of application systems and/or user group profiles. -Validates system functionality after changes. -Participates in testing and installing new software releases and application system upgrades. -Analyzes, monitors, and fine-tunes the application system to achieve optimum performance levels. -Works with internal infrastructure teams and vendors to resolve issues with hardware and software. -Maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation to ensure data integrity. -Participates with application system problem resolution by working with application developers, vendors and internal infrastructure team members to troubleshoot.
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It Security Analyst SeniorFis Aug 2010 - Nov 2017Jacksonville, Fl, Us● RSA’s Adaptive (or advanced) Authentication○ Apache Tomcat: Managed 45 servers with setup, configuration, and tuning○ SoapUI Testing: Evaluated SOAP flows using a test platform○ SOAP Logs: Performed analysis on request/response flows, and capture of forensic and other customer information○ Vendor: Coordinated and met weekly with RSA Teams on tasks to ensure successful software deployments and updates. Provided requests for improvements directly to RSA Engineering staff.○ Product Usage: Educated and aided bank clients○ Scripter: Utilized Batch and PowerShell scripts to send log data to the vendor, retrieve and email reports to 500 Banks saving over 1000 man-hours a year. Created additional scripts for drive space, CPU usage, uptime, and other metrics. Also leveraged a PowerShell REST script for evaluation of system parameters like Heap, and other JDK components.○ MS SQL database / Reporting Services (SSRS), and created additional SSRS reports for ticket and change management -
Product Support Representative SeniorFis Dec 2007 - Jul 2011Jacksonville, Fl, UsApplication Management - Suite of products by offering effective technical support, systems information, integration, and training to customers and employees. Product line is back-end integration of online banking services (Internet Banking, Transfers, and online Bill pay). These applications use the following technologies: XML, Java, Tomcat, IIS, and SQL Server.
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Tier 3 (T-3) Systems Analyst IiRobert Half Technology Feb 2007 - Dec 2007Menlo Park, Ca, UsPosition was to provide customer support of company products by offering effective technical support, systems information, and training to customers and employees. Product line is back-end Integration of online banking services (Internet Banking, Transfers, and online Bill pay). -
Systems EngineerMeritage Mortgage (A Netbank, Inc. Company) Dec 1999 - Jan 2007Us● Mortgage loan origination application support○ Implemented and upgraded product on 4 occasions○ Developed Crystal Reports○ Created mass-update process to save 40 man-hours a month● Domain Management○ Scripted logins for six companies along with asset/information gathering, and reporting○ Active Directory and Group Policy○ ePolicy Orchestrator - deployments, updates, and antivirus● Served as Webmaster for local Intranet and http://www.meritage.com● Liaison between Marketing Department and Information Technology● Worked in the role of RMA and Return Agent performed quarterly lease equipment returns and deployments● Manned an internal support desk and served as an escalation point● Weekly Production Change Management updates -
Systems Engineer (Rbmg, Netbank, Meritage)Netbank Funding 1999 - 2007UsManaged login scripting, active directory scripting and management. Systems inventory with lease program. Attend weekly change control meetings to represent our group. -
Database AdministratorNetbank Funding Dec 2000 - Dec 2001UsDatabase Administrator - Supported Oracle Database and SQL Servers at RBMG (a Netbank Company).
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Systems EngineerManagement Solutions (Contract With Meritage Mortgage) May 1999 - Dec 1999• Webmaster/Developer – for company Intranet, Extranet, and Internet sites. This is using the following technologies SharePoint, IIS, and FrontPage.• System builder – Quarterly client builds and deployment of systems for three-year lease returns of up to 200 systems on each. Responsible for 30 Servers in the local data center• Liaison between Marketing Department and Information Technology• RMA and Return Agent• Manned an Internal Support Desk and served as an escalation point for a team of six for 500 employees
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Senior Customer EngineerEntex Information Services Apr 1999 - Apr 1999• Automated test scripts creation and tracked issues• Active Server Pages testing to query a SQL server for order processing• Updating and querying information from database tables
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Software Qa EngineerTek Systems Jul 1997 - Feb 1999Hanover, Md, Us• Test Plan Execution and Development for a shell application• Web-based front-end development of a order tracking system• Automated test script creation to get base-line timings and tracked issues• Database development to write directly to database tables using ODBC -
Technical Team Lead/Support Desk AgentSykes Enterprises Sep 1995 - Jul 1997Tampa, Florida, Us• Issue Answering and troubleshooting for customers representing five companies answering average of 20 calls a day• Escalation Support Desk for co-workers throughout the call center on teams of at least 20 members in size.• Customer solutions research and documentation for clients and co-workers• Training staff in the use of Windows and troubleshooting techniques – each class was at least 20 students in size.
Kent Dyer Skills
Kent Dyer Education Details
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Oregon Institute Of TechnologyMechanical Engineering -
Central Oregon Community CollegeGeneral Studies
Frequently Asked Questions about Kent Dyer
What company does Kent Dyer work for?
Kent Dyer works for U.s. Bank
What is Kent Dyer's role at the current company?
Kent Dyer's current role is AVP Applications Systems Administrator.
What is Kent Dyer's email address?
Kent Dyer's email address is kd****@****bal.com
What is Kent Dyer's direct phone number?
Kent Dyer's direct phone number is +150359*****
What schools did Kent Dyer attend?
Kent Dyer attended Oregon Institute Of Technology, Central Oregon Community College.
What are some of Kent Dyer's interests?
Kent Dyer has interest in Networking, Children, Computers, Skiing, Economic Empowerment, Science And Technology, Leadership Student, Mountain Biking, Fishing.
What skills is Kent Dyer known for?
Kent Dyer has skills like Sharepoint, Microsoft Sql Server, Iis, Active Directory, Technical Support, Oracle, Networking, Vbscript, Security, Data Center, Visio, System Deployment.
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