Kent Hargrave Email & Phone Number

Edmonds, Wa, Us

Responsible for the overall leadership of client services and Sales at M2. Accountable for delivering all new implementations on time and under budget, for support of current applications and responsive customer experience through a unified service and sales organization.

Ottawa, Ontario, Ca

Responsible for all aspects of this $35 Million business unit. Provide leadership and guidance in transforming a struggling business to a leading performer in the Healthcare Vendor Space. Bring formality to the implementation and support of clients. Provide strategic vision, tactical execution, and day-to-focus on growth while growing the business and improving EBITA. Through acquisitions and expense management grew the company from a 22% EBITA to a 36% EBITA and increased revenue from $24M to $32M from 2017 to 2018. Focused on converting our development process from Waterfall to Agile to deliver solutions in a more timely manner with fewer revisions required.

Silicon Valley, Ca, Us

Responsible of all areas of operations including system implementation and training, client support, Meaningful Use training, technical support of interfaces and hardware at client sites, and sales support.Lead a team of dedicated support personal providing world class service to 1,200 medical provider, 15,000 daily users, and 500,000 patients using our patient portal. The average time to close each case is 15 minutes.Empowered the Implementation team to design the best process for each type of learning style of our clients. This allowed the team to reduce the amount of training time from an average of five months down to three months. The process was flexible enough to enable a couple of practices to be live in eight weeks. This newly empowered implementation team was also able to reduce travel by 34%.Created a security environment where all staff understood the importance of security allowing a 100% compliance of encrypted hard drives and physical security of devices and data.Actively engaged with clients to keep them happy with the services and products we provided. In four years Altos never lost a client to a competitor. Personally handled escalated client complaints via phone or on-site visits. Maintained open communication with all clients to keep abreast of any festering issues.

Edmonds, Wa, Us

- Responsible for the overall leadership of client services and Sales at M2. Accountable for delivering all new implementations on time and under budget, for support of current applications and responsive customer experience through a unified service and sales organization.

Bellevue, Wa, Us

Resident expert and leader on the deployment and management of the information technology (IT) assets of the corporation. The state of IT is a critical factor in the success or failure of any major organization and I am the responsible party of this effort.Lead a team of professionals managing 2,000 desktop computers, 200 servers, and 100's of other technology devices. Created an environment of innovation. Deployed one the first patient accessible WiFi hot-spots in the nation. Was the pilot hospital for Airspace Wireless Technologies and real-time assess tracking.

Us

Created and implemented a long-term strategic plan for the IS department that has enabled the hospital to embrace new technology while receiving high benefits with the current systems. Provided the leadership to promote a culture committed to providing the best healthcare for our community.

Lynnwood, Wa, Us

Senior instructor for a 24-credit year course in setting up and managing Novell and Windows Local Area Networks. Course covered topologies, media, operating systems, the OSI model, and managing of Novel and networks. Responsible for the continued development of the curriculum.

Analyzed business processes, presented solutions, and lead staff to implement those solutions. Worked with 20 clients to create savings ranging from $100,000 to more than one million dollars a year.

Mba, Management And Strategy

Ba, Economics