I have a fun job at a great, innovative, disruptive business. For 2020, 21, 22 and 23 we've won the top award at ProductReview.com.au based on customer satisfaction. That's in addition to awards from Australia's Canstar, Service Quality Awards and more. We work constantly at providing a fantastic online user experience plus pain-free tax advice to clients. And we never stop improving, based on feedback from our real customers. The best thing about working at Etax is our team of broad-skilled experts who collaborate constantly. Etax engineers can carry a conversation about marketing strategy or tax compliance. The Etax Marcoms Manager can shift from advertising strategy to Agile project management to customer service refinement to tax accounting, without missing a beat. My fellow General Manager understands everything about, well everything really. Our CEO understands accounting, of course, but also software design, machine learning and big data. And at the end of the day, they all think about the client first.What a fun group of good-hearted ninjas to work with. I specialise in...● Customer Experience and User Experience Design● Service design, service recovery, client retention, reactivation● User Behaviour and Interaction● Digital Marketing Promotions● Marketing management includingecommerce website design, pay-per-click promotions, conversion optimisation, content strategy, search engine optimisation and lead generation● Agile project management: I help teams in all areas of the business to solve problems and reach goals● Being a nerd: I work on software design briefs, data, specifications and agile planning for an IT team whose work is the interface between consumers and services● Direct marketing: I've run countless direct response campaigns for private and non-profit businesses, targeting the interface between consumer attitudes and behavioursI hope to work always with people who succeed by constantly learning, sharing and helping each other to achieve their goals (and I've been very lucky with this in my career).