Ken Thon Email & Phone Number

Waterloo, On, Ca

Strengthen your cyber resilience with the combined power of Carbonite data protection and back-up, Webroot endpoint protection and threat intelligence and OpenText Encase digital forensic and investigation solutions. Customers of all sizes can now benefit from total endpoint protection and comprehensive disaster recovery.* Collaborate with sales team/sellers, contributing my experience and expertise to achieve great results (past experiences include roles as a sales engineer for other software companies, technical sales including software and hardware such as Cisco equipment, project management and implementations such as p2v migrations and managing system engineer and technical support teams).* Master the products and services offered (mastered current SMB/C products, specializing in Webroot' cyber security products. * Provide demos and best practice presentations to potential and existing customers* Collaborate with the product management team to prepare common strategies such as new features (have contributed with providing feedback such as requests for new features and testing beta products to PM's in a consistent basis).* Monitor competition and follow current developments (remain up to date on new developments regarding cyber security).

Broomfield, Co, Us

Webroot secures businesses and individuals worldwide with threat intelligence and protection for endpoints and networks. Sales & Technical Certifications: Webroot Endpoint Protection, Webroot DNS Protection and Webroot Security Awareness Training - 2018 to PresentCarbonite Endpoint and Office 365 backup - 2019 to Present• Demonstrate and evangelize Webroot' award winning security solutions to MSPs, SMBs and channel partners.• Articulate the overall Webroot value proposition, vision and strategy to prospects and partners.• Assist in increasing MSP and SMB adoption of Webroot solutions via sales webinars, best practice and product training sessions.• Troubleshoot and solve technical issues and overcome objections.• Maintain accurate records of customer communications, discussions and escalations in Salesforce.

Göppingen, Baden-Württemberg, De

TeamViewer - 11/2017 to 09/2018Remote Desktop Access, Remote Support and Online Collaboration Software.Monitis - 06/2015 to 11/2017SaaS Monitoring Platform (network, server, website and applications).• Responsible for the presentation and sales of all TeamViewer family products.• Develop new business opportunities by effectively communicating product lines to leading international corporations.• Point of contact for Key Solution Providers and VARS working closely with our Channel Development team in developing relationships and onboarding.• Manage opportunity pipeline through the whole life cycle.• Manage a portfolio of accounts (new, renewals, upgrades & modifications).• Advise international customers and assist them in sales & technical questions.• Plan and conduct online presentations.

Tampa, Fl, Us

Software Company - Imaging SDKs, cloud offerings & viewing solutions.• Analyze customer needs and apply company technology to suggest solutions.• Expert resource for our Microsoft & SharePoint core imaging solutions providing technical and engineering product information to potential and existing customers.• Support the Sales Team and Business Development Managers in both Pre-sales and Post-sales support of our customers.• Perform technology demonstrations via web meetings.

Tampa, Us

Managed Services ProviderCertifications: Cisco Sales Expert (CSE) and Cisco Express Collaboration Account Manager.• Supported sales productivity and deal flow by securing the “technical close” in complex solutions collaborating with the outside sales executive and the vCIO.• Worked on Cisco and Dell quotes and deal registrations; developed & presented proposals to clients, prepared & completed RFP’s and RFI’s.• Sold Cisco hardware (Switches, Routers, Firewalls, Wireless Access Points, BE6000 Collaboration Solutions and IP phones); Cisco SMARTnet contracts and Dell hardware.• Project: HIPAA Compliance Officer. Documented all applicable policies and procedures. Managed task assignments, provided training to staff and ensured compliance.

Managed Services Provider• Defined the manpower, resource requirements, schedule and deadlines of the project according to the clients' objectives.• Successfully managed resources and completed projects for IT Implementations & Migrations.• Hired, managed and mentored five Field Network Systems Engineers, one Help Desk Team Lead and four Help Desk Support Engineers.• Administered Autotask CRM System. Accountable for Contracts, Compliance, Approve and Post Billing, Sales Orders processing and Executive reports (Financial and KPI metrics).

• Developed and implemented data driven websites for clients using WordPress.• Established web presence for clients: Domain registration, Search Engine submission & optimization.

New York, Ny, Us

Contact Center business providing IT Service Desk Outsourced SolutionsProjects - 02/2007 – 09/2011• Successfully implemented over 20 IT Service Desk new accounts for North America and EMEA on time and within budget. New business accounts ranged between $250k to &1.5M in revenue per year.• Successfully implemented twelve Computer Generated Solutions software as a service (SaaS) “WebTracTM” accounts on time and within budget.

New York, Ny, Us

Contact Center business providing IT Service Desk Outsourced SolutionsPre-Sales - 07/2005 – 02/2007• Met with customers to perform due diligence and understand their current environment, key business issues/drivers, and future requirements.• Developed and established strong relationships with strategic clients and industry partners. Presented the company products and services to clients.• Completed RFP’s, RFI’s and SOW’s.

Us

Software and Hardware Development Company• Determined staffing needs, established SLA’s, KPI’s and Metrics.• Developed Standard Operation Procedures for operations and staff development.• Hired, managed and mentored a staff of 20 (15 in-house & 5 remote).• Consolidated the software and hardware teams after the merger of 3 companies.

Business Administration

Business Administration

Computer Electronics Technology