Ken Tiet Email & Phone Number

Surrey, Bc, Ca

Surrey, British Columbia, Canada

• Collaborated with a large, cross-functional team of 20 IT professionals to provde outstanding customer and technical support services to end users across Canada and USA.• Resolved 20+ trouble tickets per day through efficient triaging of problems.• Managed Office 365, Azure and Active Directory environments, ensuring smooth and secure operations.• Diagnosed the network incidents on Cisco routers and switches with network administrators• Developed the alternative solution by building automated tool to migrate data from MongoDB to Microsoft SQL Server using C# .NET.• Automated over 60% of the onboarding and offboarding tasks with PowerShell scripting• Monitored Docker containers in Linux environment to ensure the reliability of services and applications.• Developed python scripts that saved 70% of project time by automating repetitive tasks & workflows. • Led and trained new IT members as they join the team, ensuring a smooth onboarding process and effective integration into the workflow.• Develop application features to the existing full stack applications using Node.js and Vue.js.• Manage the telecommunication and network data usages from phones and IoT modems

Vancouver, Canada Area

• Managed the CRM system – Officio• Supported AV devices• Created posters and flyers for marketing purposes• Led clients and answering questions regarding company’s services

Vancouver, Canada Area

• Supported 35 students per computer labs on debugging Java, HTML and JavaScript code.• Organized the daily function and security check for each eachs to ensure all hardware is well operated.• Maintained the AV devices and printers / toners in lab rooms

Surrey, British Columbia, Canada

• Worked in IT team of 6 people on IT asset management in both hardware and software.• Participated in the Windows 10 Upgrade project and accomplished the goal of 120 deployments.• Assisted the management to remodel the incident workflow to enhance the process performance by 30%• Researched, updated and organized the information of 150 software on SharePoint sites. • Utlized powershell for Active Directory data querying.

• Support students and employees through phone calls and at front desk on network connections, computer configurations, and Microsoft application usages.• Reimage laptops and desktops.• Solve account problems. Responsible for helping Help Desk on password resetting.• Assist Help Desk by gathering problems’ information and troubleshooting the problems.• Maintain equipment in computer labs and e-class rooms.• Assist Technology Specialist on several technology training sessions.• Test lab technologies speed.

• Hosted workshops for Vietnamese students.• Managed Douglas College International Social Media Channels and Douglas Vietnamese Student Facebook page.• Assisted front desk officers as a translator for new international students in Vietnamese and Chinese.• Recorded testimonial videos for International Office.

Vietnam

Vietnam

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Bachelor'S Of Technology, Computer Science

Diploma, Computer Studies And Information Systems

Esl

Bachelor'S Degree, Finance And Banking