Kenneth Johnson Email & Phone Number

London, Gb

Ashburn, Virginia, Us

Englewood Cliffs, New Jersey, Us

Park Ridge, Illinois, Us

Santa Clara, Ca, Us

København Sv, Denmark, Dk

Senior Solutions Consultant Analyzing and Designing Microsoft Dynamics 365 On-Line Business Solutions• Conduct business process analysis to create Fit/Gap documentation • Conduct discovery sessions for current and future state design specification documentation • Advise on complex D365 CRM business cases and propose comprehensive solutions based on D365, 3rd parties and customizations. • Assist sales and presales teams with preparing proposals, client presentations and support the sales of professional services when necessary. • Identify and architect proven solutions to meet business requirements with minimal to no custom development• Responsible for client requirements elicitation, documentation, and backlog management• Consult and assist clients with the development and execution of organizational change management, deployment, training and cutover planning.• Collaborate with developers and IT team to conduct QA testing to meet project timelines, incorporating an iterative development process that requires frequent testing based on project schedule.• Assist with the management of end user acceptance testing.Tools: Visual Studio Team Server/Azure DevOps, Jira, Share Point, Microsoft CRM and MS Office Suite (e.g. Outlook, Excel, Visio & Word)

Senior Consultant specializing in Microsoft Dynamics 365 On-Line solution• Advise on complex D365 CRM business cases and propose comprehensive solutions based on D365, 3rd parties and customizations. • Demonstrate dynamics 365 solutions to client for business need fulfillment.• Responsible for planning, executing and evaluating Dynamics CRM implementation projects according to predetermined timelines and budgets.• Identify and architect solutions with D365 technology to satisfy business requirements• Lead discovery sessions for current and future state design specification documentation • Responsible for client requirements elicitation, documentation, and backlog management• Design and implement customization and configuration solutions in the following areas; sales, customer support, marketing, workflows, forms and views, entities and attributes, reports, system configuration• Consult and assist clients with the development and execution of organizational change management, deployment, training and cutover planning• Collaborate with developers and IT team to conduct QA testing to meet project timelines, incorporating an iterative development process that requires frequent testing based on project schedule.• Responsible for the management of end user acceptance testing.Tools: Visual Studio Team Server, Jira, Share Point, Microsoft CRM and MS Office Suite (e.g. Outlook, Excel, Visio & Word)

Irvine, Ca, Us

Senior Consultant specializing in Microsoft Dynamics 365 On-Line solution• Advise on complex D365 CRM business cases and propose comprehensive solutions based on D365, 3rd parties and customizations. • Demonstrate dynamics 365 solutions to client for business need fulfillment.• Responsible for planning, executing and evaluating Dynamics CRM implementation projects according to predetermined timelines and budgets.• Identify and architect solutions with D365 technology to satisfy business requirements• Lead discovery sessions for current and future state design specification documentation • Responsible for client requirements elicitation, documentation, and backlog management• Design and implement customization and configuration solutions in the following areas; sales, customer support, marketing, workflows, forms and views, entities and attributes, reports, system configuration• Consult and assist clients with the development and execution of organizational change management, deployment, training and cutover planning• Collaborate with developers and IT team to conduct QA testing to meet project timelines, incorporating an iterative development process that requires frequent testing based on project schedule.• Responsible for the management of end user acceptance testing.Tools: Visual Studio Team Server, Jira, Share Point, Microsoft CRM and MS Office Suite (e.g. Outlook, Excel, Visio & Word)

Senior Consultant specializing in Microsoft Dynamics 365 On-Line solution• Advise on complex D365 CRM business cases and propose comprehensive solutions based on D365, 3rd parties and customizations. • Demonstrate dynamics 365 solutions to client for business need fulfillment.• Responsible for planning, executing and evaluating Dynamics CRM implementation projects according to predetermined timelines and budgets.• Identify and architect solutions with D365 technology to satisfy business requirements• Lead discovery sessions for current and future state design specification documentation • Responsible for client requirements elicitation, documentation, and backlog management• Design and implement customization and configuration solutions in the following areas; sales, customer support, marketing, workflows, forms and views, entities and attributes, reports, system configuration• Consult and assist clients with the development and execution of organizational change management, deployment, training and cutover planning• Collaborate with developers and IT team to conduct QA testing to meet project timelines, incorporating an iterative development process that requires frequent testing based on project schedule.• Responsible for the management of end user acceptance testing.Tools: Visual Studio Team Server, Jira, Share Point, Microsoft CRM and MS Office Suite (e.g. Outlook, Excel, Visio & Word)

Boston, Massachusetts, Us

Responsible for identifying, planning, executing and evaluating CRM implementation projects to undertake yearly• Researched solutions to satisfy business needs and prepared RFP • Led a diverse team of direct reports, vendors and managed the involvement of numerous stakeholders from various business units/functions ensuring projects were completed within the vision and committed delivery timeframe, defined scope and budgets• Consultant specializing in Microsoft Dynamics CRM On-Premise solution• Responsible for requirements elicitation and documentation• Work with developers on code testing and proper functionality• Responsible for the management of user acceptance testing including creation of test cases and scripts• Responsible for cut over details and communication• Design and implement customization and configuration solutions in the following areas; workflows, forms and views, entities and attributes, reports• Worked with developers on code testing and proper functionality• Responsible for training documentation• Assisted with documentation, and understanding of CRM connectivity with 3rd party softwaresTools: Microsoft Dynamics CRM, Microsoft Dynamics Great Plains, MS Office suite (e.g. Outlook, Excel, Visio & Word)

Boston, Ma, Us

I was promoted and transitioned through 4 positions over 7 years. Initially hired as AR Coordinator, promoted to AP Coordinator, to Billing Coordinator and then ultimately transitioned into my last held position as Billing Manager. During firms’ search of a new ERP system I participated as a senior project member in the research, strategic planning, and implementation of new ERP system, ensuring alignment with existing business processes and needs.• Maintained awareness of new and emerging technologies and potential application to engage clients.• Managed relationships with client personnel that fostered client ties, communicate effectively with clients to identify needs and evaluate alternative business solutions. • Supervised 12 billing coordinators and responsible for all billing issues including the implementation of electronic invoicing. • Strategized and implemented new cost-effective billing procedures. • Accurately forecast revenue, profitability, margins, bill rates and utilization.Tools: Law Firm Time & Billing Software, Elite, MS Office suite (e.g. Outlook, Excel, Visio & Word)