Kent Lee Email and Phone Number

-Developed a wide range of custom Apex/Visualforce solutions on the Salesforce platform: --Apex Triggers--New Visualforce site with customer self service(case submission and knowledge)--Automation through worklfows, process builder--Scheduled jobs for batch apex and custom reporting-Introduced Apex best practices to the project by implemented One Trigger Per Object paradigm-Stood up and configured a brand new Lightning community using custom Lightning components-Stood up and configured a brand new Visualforce force.com site-Introduced new QA processes: QA form, environment management, source control (SVN)

-Developed and configured custom Webservice Integrations for Salesforce-Developed Custom Apex/Visualforce solutions on the Salesforce platform-- New Apex Triggers for workflow automation-- Declarative development such as workflows, process builders, assignment rules--Visualforce pages and controllers-O&M for Salesforce org (Report requests, service pack releases(custom code))

• Worked on a blog using C#, Entity Framework, Dependency Injection, and Javascript. • Learned the fundamentals of Test Driven Development and Agile Development.• Worked on protoptyping an application for the Department of Treasury.

-Worked with end-users of Compusearch's PRISM, FedConnect, and SpectrumCLM platforms to resolve any issues. -Researched, resolved and responded to questions and problems relating to PRISM, FedConnect, and SpectrumCLM platform installation, upgrades, and general usage-Responded to requests for support received via telephone calls or email-Provided customer service and product support via telephone-Documented and triaged support tickets

• Provides assistance with reimbursement inquiry requests• Provides billing and coding information of related products to healthcare professionals. • Handled patient inbound calls and verified insurance benefits. • Developed reimbursement and QA tools for program use(e.g. A new QA sheet for outbound calls)• Compiled MS Excel reports for the program manager on a bi-weekly basis. • Researched Medicare and Medicaid policies and updated standard operating procedures.

• Managed and maintained relationships for all CardioNet accounts in the Florida region.• Primarily interacted with Physician Practices to receive, analyze and resolve patient service related issues.• Conducted outbound calls to update Physician Practices and patient files. • Conducted multiple surveys to record, analyze and track customer inquiries as it relates to service levels. • Educated Physician Practice staff on proper enrollment procedures. • Made service calls to newly enrolled practices in my territory.

• Entered Cardionet prescription forms and verified insurance coverage.• Made outbound calls to verify benefits, patient information and to have medical practices correct any errors on the form. • Received inbound calls related to enrolling patients and resolved any issues that arose.

• Responsible for troubleshooting any Cardionet heart monitor issues.• Directed inbound calls to appropriate department when necessary.• Maintained relationships with patients at a high service level.

•Responsible for all cash flow in the store, including deposits and bank totals.•Maintained inventory levels within the store to maximize profitability. •Handled and resolved any customer inquiries or issues.•Trained and developed new store managers and staff.

• Supervised multiple associates during my shift • Opened and reconciled the store account. • Handled inbound customer service calls and answered any technical questions • Resolved any customer issues related to products or service levels.

•Worked with a team of international trade specialists to prepare proposals, research foreign markets for clients, and help companies due their due diligience when brokering trade deals.•Assisted international trade specialists on the set up and see through of various business conferences.