Kent Mcdonald Email & Phone Number

Richardson, Texas, Us

Richardson, Texas, Us

Manage development for web-based application and underlying multi-platform data warehouse providing utility management capabilities to over 10,000 multifamily housing buildings. Prioritize backlog of stakeholder requests; create and schedule feature roadmaps; guide a team to gather, analyze and document functional requirements and user training materials; collaborate with architects, developers, testers, and other department leaders to ensure knowledge and quality; track status and clear roadblocks to deliver commitments. - Contributed to a team who earned EPA 2021 ENERGY STAR® Partner of the Year. - Leveraged knowledge of LEED, GHG Protocol, weather-normalization, and ESG to create peer comparison benchmark and other analytics reporting that pinpoints opportunities to reduce volume of emissions, energy, water, and waste. - Expedited launch of a new energy management product to leapfrog competitive threat and increase revenue.

Richardson, Texas, Us

Identified and led process improvement. Worked across divisions to ensure high quality service delivery and integration between product lines. - Expanded water and energy analytics product offering with 5 new features. - Reduced Customer complaints an estimated 80% for a key product feature by redesigning process and software. - Earned a reputation for successfully leading through difficult situations by building cross-department collaboration.

Drove customer satisfaction through product advocacy with marketing, sales, service, implementations, operations, and external vendors. - Increased stability 4x of new implementations by leading cross-departmental process improvements. - Improved Customer satisfaction covering over 600,000 homes by launching new account review reports and product training to Client Services team which enabled proactive recommendations and insights on program health.

Led sales engineering and support strategies and execution for utility expense management product line to drive customer retention and expansion. Trained customers and internal associates on product features and details. Led customer education programs including a national networking and user’s group, and an annual customer conference. - Created and taught training for regional sales representatives, enabling them to increase product line sales 172%. - Exceeded sales quota by 2.8x during first full year with contracts over $3 MM new annual revenue.

Conceptualized and designed the features and business models associated with company-wide rebranding of two major product lines including go-to-market strategy and timeline for development and launch. - Defined new market-leading features that equipped company to retain over 90,000 homes at major accounts.

Denver, Colorado, Us

Planned and oversaw execution of a national enterprise strategy for ancillary services provided to company's 100,000 residents at over 300 locations. Services included billing/sub-metering and procurement of water, sewer, electricity, natural gas, and trash. Duties also included managing the construction, existing infrastructure, revenue sharing, and marketing of services for internet, television, and voice telecommunications, laundry room equipment, and vending machines. Supervised, mentored, and led a department. Oversaw national programs with revenue over $50m per year and managed utility expense of over $80m per year. - Managed $10m per year in energy procurement and hedging for electricity and natural gas resulting in over $1.1m in estimated annual cost avoidance.- Oversaw RFP process, vendor selection, contract negation, and successful transition to two new vendors for billing services and utility consumption management of 62,000 homes at 197 locations. Change resulted in $224k annual savings on net fees, $60k estimated annual revenue loss avoidance due to error reduction, and 25% savings in labor hours due to vendor management efficiencies. - Oversaw the analysis and implementation of a billing optimization program that created $4.6m in additional annual revenue. Identified and rolled out 275 opportunities at 156 locations. - Researched, evaluated, and implemented national standards for utility billing methodologies.- Negotiated several multi-year telecommunications contracts including $20m, 8-year contract for the marketing of video, internet, and phone service at over 45,000 homes.

Denver, Colorado, Us

Planned and executed a national enterprise strategy for technology-based ancillary services provided to company's residents including internet, television, and voice telecommunications, as well as websites and vendor data integrations. Duties included field training and accrual adjustments. Reviewed site surveys, approved construction drawings, and performed project management and quality assurance inspections for construction of fiber-optic network at over 100 locations.- Negotiated several multi-year, multi-million dollar contracts for the marketing of residential video, internet, and/or phone service including: 5-year contract with Verizon at over 30,000 homes, 5-year contract with AT&T at over 17,000 homes, 5-year contract with DirecTV at 13,000 homes, 5-year contract with BellSouth at 10,000 homes.- Initiated the exiting of unprofitable bulk/wholesale contracts resulting in $895k in annual cost avoidance.

Denver, Colorado, Us

Initiated and directed the development of information technology projects to improve business processes; monitored and performed troubleshooting on Electronic Data Interchanges (EDIs) involving multi-national vendors; ensured receipt and proper posting of $75 MM annual ancillary income and $150 MM annual utility expense.- Identified and implemented data integration improvements which generated $4 MM annually in increased income.- Worked with vendors, software companies, peer management companies, and industry trade association to develop Best Practices and negotiate several mutually agreeable Industry Data Transfer Standards.

Denver, Colorado, Us

Administered databases to track status, expiration, and commission for national contracts pertaining to utilities, telecommunications, vending, and other ancillary services; managed national vending program through all aspects from contract negotiation through rollout and monitoring; coordinated accounting function for ancillary services/utilities department including accounts receivable, internal audits, accruals, and budgets.- Improved department efficiency by building contract management database to replace manual processes, filing, and spreadsheets.- Renegotiated national vending contract, increasing commission 10%.

Denver, Colorado, Us

Built and maintained databases and reports to track turnover, active employee base, and compliance with new hire requirements; contacted and fielded questions from Community Managers and Regional Managers regarding company programs.- Saved time and errors through integrating databases across systems including company intranet (Microsoft SQL Server and ASP), PeopleSoft (Oracle), Lawson HRIS (AS 400) and Microsoft Access.

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Ma, Family Studies