Kent Morrison Email & Phone Number

Detroit, Mi

Novi, Mi

• Manage all 3rd Party Logistics, transportation requirements of 4 Tier 1 Automotive accounts with annual transportation spend/Freight under management totaling over $60M.• Strategically manage all aspects of the customer relationship with each account to ensure optimum business retention, growth and development.• Serve as the primary customer facing by conducting quarterly business reviews with all assigned accounts, communicating performance and achievement of all financial goals. • Travel to numerous manufacturing plants throughout North America ensuring all 3PL transportation requirements are being met.

• Manage 50 million in annualized domestic and international freight spend.• Facilitate rate and contract negotiations on all new book of business.• Drive carrier compliance through performance analysis and corrective action measures.• Institute and maintain carrier relations in alignment with procurement strategies.

• Recruited to expand business portfolio into 4 new markets increasing annual revenue by 3.7 million.• Manage the operations of a private fleet of 33 tow trucks, servicing 5 branch locations throughout the Midwest.• Negotiated vendor service agreements saving $49k annually.• Conduct driver interviews, training schedules, performance reviews, and counseling.• Manage driver guidelines and maintained satisfactory rates of D.O.T & FMCSA regulations.

• Successfully managed three (3) transportation coordinators who were responsible for identifying towing solutions across the entire network of 162 branches thru a request for pricing (RFP) process.• Implemented a CRM system to reduced RFP response time from 90 to 60 days. • Developed a training manual and quality scorecard to increase coordinator productivity calls per hour by 30%. • Selected to establish and conducted strategic action plans between vendor and local management which increased on-time delivery from 89.5% to 95.6% on the bottom 25 branches. • Mastered the use of CRM to maintain, coordinated, and negotiate annual contract renewals with vendors.

Warren, Mi

• Oversight of the national and commercial account contract review process which made up 75% of total company book of business. • Proposed and negotiated long-term contracts with secured increases and annual price adjustments. • Conducted reviews of 50 accounts per month with an average secured rate increase ratio of 3.7%, equating to $1.2 million in additional revenue on an annualized basis. • Developed reports to track overall rate increases, contract extension and identified key lanes to increase revenue per trailer on backhaul lanes.

Warren, Michigan

• Managed three (3) pricing analysts who were responsible for daily response of customers’ requests for pricing and two (2) analysts who were responsible for yield improvement. • Facilitated daily meetings with pricing analyst to develop strategies to increase overall yield on expiring contracts.• Conducted client needs analysis and recommended a comprehensive program to offset transportation costs using a combination of truck load and less-than-truckload.

Warren, Mi

• Conducted contract reviews on the largest national accounts for compliance, and provided feedback to reduce potential exposure for litigation. • Executed training classes and mentored new pricing analysts.• Conducted and analyzed national account pricing and secured on average 2.5% increase on eight (8) of the top ten (10) revenue producing customers.

Ann Arbor, Mi

• Recruited for a newly created department within Con-way Freight to aid in process improvements. • Responsible for root cause analysis of National Accounts to bring back to profitability. • Analyzed customers with high claims frequency and provided deep dive analysis for resolution. • Conducted onsite customer visits to recommend improvements in packaging to offset increased freight cost and claims filed.

Ann Arbor, Mi

• Promoted to manage a newly created weight and inspection program, and responsible for revenue recovery of $50 million dollars, annually. • Facilitated training programs for sales and operations on the value to classify and identify potential revenue recovery accounts. • Recruited and trained forty-nine (49) weight and inspection analysts, lead the classification of freight for customers and account executives, and resolved classification disputes. • Recommended and aided in expanding the re-weigh program to use forklift scales which increased re-weigh activity by 50%, allowing for an increase of re-weigh activity that produced an ROI of less than 60 days. • Established and implemented key performance indicator measurements for each weight and inspection analyst and initiated and developed a weight and inspection procedure manual.

Ann Arbor, Mi

• Supervised nine (9) pricing analysts and four (4) customer service representatives. • Facilitated daily strategy meetings with pricing analyst using the TCG costing software. • Responsible for interviewing, hiring and training staff on contract interpretation, rate base analysis and rules tariffs. • Implemented a 48-hour turnaround time for all pricing request on commercial accounts. • Put into place a double check system to ensure 100% accuracy of contracts and tariffs. • Conducted training seminars for new account managers/executives and customer service representatives. • Reduced the processing time on request for pricing from an average of five days to two days. • Initiated and coordinated a review of poor operating accounts that were not maintaining a profit for the company. • Implemented a standardized audit system to ensure 100% accuracy of contracts and tariffs.

Ann Arbor, Mi

• Selected as an analyst to review all national pricing proposals that exceeded $1M in revenue. • Negotiated and interpreted legal pricing contracts to ensure proper rates on invoices. • Used NMFC classification of freight with regards to quotes and billing, fuel surcharges, and the implementation of a system-wide customer fuel surcharge table and revenue postings. • Other responsibilities included were truck load and less-than-truckload rate quotes, loading and unloading allowances, customer service and the creation of reports for customer movement analysis, empty miles, rate ponies and fuel surcharge recovery.• Decreased overall operating ratio on top ten (10) accounts by more than five (5) operating points. • Mastered the use of Con-way TCG costing software to determine profitability on new and existing customer accounts.

Ann Arbor, Mi

• Successfully audited and verified freight invoices and made the proper adjustments using the National Motor Freight Classification (NMFC) guide.

Bachelor'S Degree, Business Administration

Associate'S Degree, Business Administration