Ken Tomlen Email and Phone Number
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My professional background runs the gamut of multi-million dollar management consulting to entrepreneurial start-ups. I am equally comfortable managing large complex programs to performing the minute details of software design and testing and feel that any challenge is a problem to be solved. I thrive in the start-up environment where I can play a strategic role while rolling up the sleeves and “getting things done.” My career path has taken me across all aspects of business – operations, marketing, product management, sales, and delivery - and that has tooled me well as an executive, consultant and entrepreneur. In 2011 I co-authored of a book designed to help business executives navigate the development of a customer experience strategy. “The Customer Experience Fiasco” is available at: http://tinyurl.com/experiencefiascoIn my spare time I enjoy spending time with my family, reading and endurance running.
Tomlen Consulting
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Management ConsultantTomlen Consulting Feb 2023 - Present
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Vice President Professional Services, Customer Care & PmoOpenmethods Jan 2016 - Feb 2023Kansas City, Missouri, Us -
Executive DirectorAdvanced Technology Group (Atg) Sep 2013 - Jan 2017Overland Park, Kansas, Us -
Co-Founder & PrincipalTouchpoint Dashboard Feb 2012 - Oct 2015Touchpoint Dashboard is the first, cloud-based Customer Experience mapping platform that allows companies to collect and visualize their customer experience data in a single location. The platform gives users the ability to create customer experience maps, store metadata about each customer interaction, and perform analysis on moments of truth, pain points and best practices. As a co-founder I was an early investor and acted as a company advisor and product strategist.The Touchpoint Dashboard platform is now owned and operated by Strativity Group.
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Management ConsultantTomlen Consulting May 2013 - Aug 2013
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Senior Vice PresidentCenter For Fiduciary Management (Cffm) Mar 2012 - May 2013CFFM’s flagship product, FiRM, enables Investment Monitoring Reporting Services for Retirement Plan Brokers, Advisors, and TPAs. Designed for simplicity of use, FiRM optimizes advisor effectiveness with efficient plan monitoring and prepares tailored, executive ready reporting for Plan Sponsors. I was responsible for operations, product development, and marketing of CFFM’s product suite.
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Vice President, Business Development & Customer Experience ConsultantAndrew Reise Consulting | Tomlen Consluting Apr 2010 - Feb 2012Andrew Reise Consulting provides a suite of services focused on defining and implementing customer strategies. My role at Andrew Reise was to develop and market products and solutions that addressed client challenges in the Customer Experience space. I also served several clients in customer strategy engagements including: Customer Experience strategy roadmap creation, Customer Journey Mapping, Customer Touchpoint Inventory and Voice of Customer program development.
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Director, Professional ServicesArcher Technologies / Rsa, The Security Division Of Emc Jun 2007 - Apr 2010Archer Technologies (since acquired by EMC) builds software that helps companies manage and facilitate their Governance, Risk and Compliance programs. I was the Director of Professional Service where I managed a team of consultants that helped our clients leverage the technology and transform their GRC programs.
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Sr. ConsultantEvergance Apr 2004 - Jun 2007Overland Park, Ks, UseVergance (since acquired by Kana Software) focused on designing and implementing Customer Relationship Management, Knowledge Management, and Self Service solutions. My role was to act as a thought leader in architecting solutions for our clients and the delivery of complex, multi-channel customer strategies. -
ManagerAccenture Jan 1998 - Mar 2004Dublin 2, IeOver the course of 6 years at Accenture I was able to serve several large clients in various capacities including leading large scale CRM implementations, process reengineering, and technology design and development.
Ken Tomlen Skills
Ken Tomlen Education Details
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Kansas State UniversityMarketing; Management -
Shawnee Mission West High School
Frequently Asked Questions about Ken Tomlen
What company does Ken Tomlen work for?
Ken Tomlen works for Tomlen Consulting
What is Ken Tomlen's role at the current company?
Ken Tomlen's current role is I help businesses simplify the complex, organize the chaos, and get things done. Problem solver. Certified SmartSuite Consultant. Utilicast Consultant..
What is Ken Tomlen's email address?
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What is Ken Tomlen's direct phone number?
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What schools did Ken Tomlen attend?
Ken Tomlen attended Kansas State University, Shawnee Mission West High School.
What are some of Ken Tomlen's interests?
Ken Tomlen has interest in Marathon Running, Professional Networking, Customer Experience Strategy, Customer Service.
What skills is Ken Tomlen known for?
Ken Tomlen has skills like Strategy, Project Management, Product Management, Customer Experience, Leadership, Management Consulting, Business Development, Product Development, Customer Engagement, Entrepreneurship, Strategy Development, Service Delivery.
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