Kenton Domize Email & Phone Number

Toronto, Ontario, Canada

• Manage and engage a monthly caseload of 80+ clients utilizing the Ontario government’s Case Management System (CaMS), labour market trends, government and public websites, empathetic communication, and municipally.
• Facilitate career workshops for clients across various industries, equipping them with pre-employment skills.
• Deliver comprehensive one-on-one and group training sessions for employees, utilizing experiential learning to enhance case management techniques and improve client service delivery.

Toronto, Ontario, Canada

• Work closely with case managers and social service workers to determine if their clients are prepared to reenter the work field.
• Monthly average caseload ranges between 10-20, where these clients are experiencing skills gaps, socialization skills, disability/addiction, No Canadian work experience, poor self-marketing/job search, unrecognized.
• Explore with the clients their case notes written by the Employment Counsellors to determine if their employment needs remain the same before engaging in further action planning
• Obtain informed consent from the client to release confidential documentation to a third party ad community partners in order to access employment services outside of the host organization
• Liaise with third-party referral source to address questions related to the job seekers case file and to determine if the third-party service will provide an employment opportunity
• Advocate for job seekers with third-party service in order to secure employment opportunities

Toronto, Ontario, Canada

• Performed skills identification, values and interest assessment through multiple virtual platforms in order to compose and edit professional resumes based on client career goals, job experience, qualifications, and.
• Provided services to semi-professional, underemployed, and unemployed individuals with coaching and support to overcome barriers to employment to aid them in seeking meaningful careers
• Guided job seekers in achieving ideal placements with Fortune 500, start-ups and non-profit organizations by facilitating mock interviews, assessing strategic solutions and providing career advice through client phone.
• Gained a 40% job acceptance rate for clients served; grew customer acquisition rate by 50% via referrals from satisfied customers.

Toronto, Ontario, Canada

• Established and facilitated training programs for multiple departments in training 1000+ new associates across all Canadian stores
• Developed and implemented store-specific workplace policies through the chairing of the Health and Safety Committee of each store
• Developed theft prevention strategies to identify behavioural patterns within shoplifters within an anti-racism framework enabling staff members to act promptly in spotting and reporting theft in action
• Oversaw and supervised store staff’s crisis prevention techniques training focused on the escalation cycle to address client complaints resulting in an 80th percentile customer service rating
• Forecasted semi-annual and monthly sales by creating and applying the sales floor layout.

Toronto, Ontario, Canada

• Maintained high customer service standards through mentoring and training of new Assistant Store Managers which aided in achieving a 47% year-over-year sales increase
• Cultivated and managed relationships with more than 50 contractors; organized more than 10,000 data points to promote procurement of new clientele.
• Precipitated a 10% decrease in inventory costs between 2015 and 2016; sourced and maintained 1000+ stock-keeping units of inventory
• Planned and executed sales and action initiatives based on a review of monthly and quarterly Profit & Loss statements

Master Of Arts - Ma, Counselling Psychology

Certificate, Career Development And Academic Advsing

Bachelor Of Commerce, Retail Management

Ontario College Diploma, Fashion Management