Kenton Domize Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

● Manage and engage a monthly caseload of 80+ clients utilizing the Ontario government’s Case Management System (CaMS), labour market trends, government and public websites, empathetic communication, and municipally funded programs to prepare clients to reenter the workforce.● Facilitate career workshops for clients across various industries, equipping them with pre-employment skills. ● Deliver comprehensive one-on-one and group training sessions for employees, utilizing experiential learning to enhance case management techniques and improve client service delivery.

Toronto, Ontario, Canada

• Work closely with case managers and social service workers to determine if their clients are prepared to reenter the work field. • Monthly average caseload ranges between 10-20, where these clients are experiencing skills gaps, socialization skills, disability/addiction, No Canadian work experience, poor self-marketing/job search, unrecognized credentials, and literacy concerns. • Explore with the clients their case notes written by the Employment Counsellors to determine if their employment needs remain the same before engaging in further action planning• Obtain informed consent from the client to release confidential documentation to a third party ad community partners in order to access employment services outside of the host organization• Liaise with third-party referral source to address questions related to the job seekers case file and to determine if the third-party service will provide an employment opportunity • Advocate for job seekers with third-party service in order to secure employment opportunities• Provide ongoing needs assessment with third-party and clients to ensure contractual compliance, such as health and safety and training plan adherence, and to make adjustments based on workplace accommodation. • Utilized problem-solving skills to place clients and employer partners to mediate issues when they arise in order to ensure job retention

Toronto, Ontario, Canada

• Performed skills identification, values and interest assessment through multiple virtual platforms in order to compose and edit professional resumes based on client career goals, job experience, qualifications, and industry knowledge• Provided services to semi-professional, underemployed, and unemployed individuals with coaching and support to overcome barriers to employment to aid them in seeking meaningful careers• Guided job seekers in achieving ideal placements with Fortune 500, start-ups and non-profit organizations by facilitating mock interviews, assessing strategic solutions and providing career advice through client phone and video conference consultations.• Gained a 40% job acceptance rate for clients served; grew customer acquisition rate by 50% via referrals from satisfied customers.

Toronto, Ontario, Canada

• Established and facilitated training programs for multiple departments in training 1000+ new associates across all Canadian stores• Developed and implemented store-specific workplace policies through the chairing of the Health and Safety Committee of each store• Developed theft prevention strategies to identify behavioural patterns within shoplifters within an anti-racism framework enabling staff members to act promptly in spotting and reporting theft in action • Oversaw and supervised store staff’s crisis prevention techniques training focused on the escalation cycle to address client complaints resulting in an 80th percentile customer service rating • Forecasted semi-annual and monthly sales by creating and applying the sales floor layout.

Toronto, Ontario, Canada

• Maintained high customer service standards through mentoring and training of new Assistant Store Managers which aided in achieving a 47% year-over-year sales increase• Cultivated and managed relationships with more than 50 contractors; organized more than 10,000 data points to promote procurement of new clientele.• Precipitated a 10% decrease in inventory costs between 2015 and 2016; sourced and maintained 1000+ stock-keeping units of inventory • Planned and executed sales and action initiatives based on a review of monthly and quarterly Profit & Loss statements

Master Of Arts - Ma, Counselling Psychology

Certificate, Career Development And Academic Advsing

Bachelor Of Commerce, Retail Management

Ontario College Diploma, Fashion Management