Leading the design for the digital transformation in business banking

Creating a vision and transforming the Builder platform to empower small business owners by building solutions to make it easier to find customers, market your business, and share information to the world.

Fixing the internet.-Building the complete user experience for a software based next generation router from the ground up-Leading and championing User Experience to an organization that is very engineering focused-Creating and designing all the features and functionality to make routing make sense, while aligning networking with how businesses function -Mentoring other designers, and helping design partners in Product Management, Customer Success, and Marketing with design assets and input from a UX perspective-Work closely with the Engineering team to make sure that all mockups and requirements are delivered on time with high quality to ensure timely feature delivery and success-Present design concepts and mockups to stakeholders for feedback and approval-Work in Sketch and Invision to mockup and prototype new features and interactions

Designed the next generation cloud for Verizon to enable businesses to seamlessly link their infrastructure to ours.-Led the UX effort for a division currently focused on building a new cloud platform from the ground up-Took cloud platform from Beta to successful release-Led complete re-design of Beta UI and legacy cloud UI into a brand new combined cloud front end in only 5 months-Managed team of engineers to implement unified UI effort using Google Angular framework and delivered on time-Built re-usable component library using HTML/SASS/JS to drive consistency of UX throughout front end-Designed a solution to incorporate elastic search into Dev Ops and Customer UIs-Created a new billing experience for customers to visualize where they spend money on the platform-Member of architecture team responsible for finding and recommending new UI technologies and frameworks-Coordinated and led division-wide effort to design/build paid support program to ensure great customer experience at launch-Mentored and lead junior designers to learn coding, push their design style, and take on projects more themselves-Managed and directed team of external contractors to help augment design and UI development teams

Responsible for revolutionizing the customer experience for billing and monetization in the cloud and on premise.Accomplishments:- Responsible for leading the strategic improvement of the user experience for all products across the company including managing all design, front end development, and user assistance / tech docs personel- Leading complete design and vision of SaaS/Cloud product in the billing/financial industry from the ground up-Leading re-design of extensible billing platform that can either be hosted on premise or managed for our customers-Manage team of UX designers and user assistance specialists to execute user centered design, user research, and usability testing- Chosen by management to help drive effort for all product teams to share technology and ideas throughout the company- Product Owner of UX Framework team responsible for creating all reusable UI components for other development teams- Manage offshore agile development team- Manage relationship and direct team of UX consultants to augment design team resources when needed- Responsible for evangelizing user centered design throughout entire company, encouraging c-level executives to invest in user experience personal and additional resources- Creating user centered design framework for use in the development organization- Working with prospects and live customers to get feedback, drive new requirements, and iterate to improve the design-Led integration effort of Mindtouch, Apptegic/Evergage, and Zendesk to help customers have an outstanding user experience and help us understand how customers use our application so we can solve problems quickly and efficiently

Improved the user experience of Autodesk Revit Architecture, MEP, and Civil3DAccomplishments:- Lead massive UI design effort for entire Revit vertical application- Managed install/licensing design, requirements gathering for division (20+ products)- Managed multi-disciplinary install feature team and delivered re-designed UI and code on time with high quality- Started evangelization campaign about importance of first user experience- Coordinated usability testing and evaluation internally and externally - Mentored/ taught several designers new prototyping and user centered design techniques- Organized and lead numerous brainstorms, pinups, tutorials, and workshops- Created several new UI widgets to enhance ease of use - Developed totally new UI interaction that is patent pending- Created design for new plug-in to lead the division’s sustainability software integration- Fused web application into plug-in to seamlessly provide weather data to analyze solar insolation of conceptual building models- Experienced working with several development, product management, and QA teams simultaneously, both within my division and across the entire company- Designed and analyzed usability tests, evaluations, and studies- Wrote specification documents to detail designs for developers- Wrote proposals for funding on projects based on user centered design needs- Conducted presentations about UCD for product, divisional, and company leadership- Able to multi-task and manage several projects simultaneously while maintaining the highest levels of quality and innovation- Adept at transitioning from one project or product to another and be able to contribute immediately

UI and Interaction design for enterprise management on the web.Accomplishments:-Lead user experience design for several major areas of the product-Designed web-based applications to manage databases, middleware, and configuration of IT assets -Created rich internet application and web portal to succinctly communicate compliance of IT systems and assist admins in updating and provisioning resources based on standards-Collaborated with centralized design team to craft next generation design standards for web driven UI toolkits-Crafted UI mockups that optimize ease-of-use and design for enterprise computing-Conducted customer interviews to investigate users’ work processes and knowledge-Wrote and designed content for the style guide to standardize design across product-Contributed user experience expertise to entire redesign of product for future release-Supported multiple development teams simultaneously as their UI consultant-Conducted many UI reviews for a wide range of product areas-Reviewed and provided comments for several functional specification documents