Ken Torok Email & Phone Number

Ventura, California, United States

Greater San Diego Area

Greater San Diego Area

Effectively manage simultaneous projects, including EHR upgrades, implementations, and interface projects requiring consistent communication and streamlined organization for successful completion. Oversee entire life-cycle of projects including defining scope, project planning, forecasting, and developing processes to ensure accurate and effective project tracking. Manage teams of offshore and onshore technical resources - responsible for ensuring technical tasks are met, issues addressed, and coordinating resources within the timeline.

Reported directly to CEO as point of escalation and delegation for Account Management Team in addressing priority tasks and issues. Mentored colleagues in hardware and software implementation and support practices. Specialized in device data acquisition implementation and optimization to enhance clinical workflow, minimize transcription errors, and reduce overall time spent charting so clinicians can focus on patient care.VA – Managed deployment and sustainment of Essentris for the VA in seven Veterans Integrated Service Networks (VISNs) covering 39 Veteran Affairs Medical Centers (VAMCs). Primary POC and responsible for coordinating efforts between the VA ICU User Group, Office of Information & Analytics (OIA), DSS Databridge, and VAMCs.• Organized deployment of VA National Standardized ICU Terminology consisting of 13,000+ terms• Coordinated standardized terminology extract and achieved 99+% terms validation• Operated under strict and often short deadlines and follow through to project completionDoD – Provided consistent and proactive support at 4 Military Treatment Facilities (MTFs) including key sites such as Naval Medical Center San Diego, Naval Hospital Camp Pendleton, and Carl R. Darnall Army Medical Center (CRDAMC).• Spearheaded planning and logistics for migration/implementation of Essentris software and hardware at new CRDAMC hospital• Facilitated deployment of standardized content/charting to MTFs

Responsible for developing and maintaining relationships with clients while managing implementation and sustainment of Essentris Product Suite. Provided consistent, timely, and effective support for client sites including accepting and resolving client inquiries regarding contract, billing, technical, and support issues.

Worked hand in hand with DoD, VA, and commercial medical facilities to efficiently implement, manage, and maintain CliniComp servers and appliances thus providing seamless integration, proactive support, and 100% uptime for Essentris Product Suite. 24/7 support for facilities required comfort communicating and working with doctors, nurses, engineers, and system administrators.• Assigned as lead engineer to coordinate with and prepare multiple hospitals for hardware installation and system Go-Live• Acquired valuable experience as business traveler; position required 50% work in the field. Travel included domestic and international clients and work varied from urgent onsite visits to extended stay implementations• Refined remote hardware support skills for Linux based HP servers and APC devices

Provide onsite, remote, and after-hours IT support for 30+ clients throughout San Diego while acting as a representative of Excedeo and our clients respectively. Familiar with various network designs and third party applications. Utilize experience to mentor fellow employees; consequently encouraging growth, strengthening support, and maximizing efficiency. Apply communication skills to offer clear explanations and comfort end users.Design, configuration, implementation, migration, and management of: Active Directory Domains, Windows Servers, Firewalls, Workstations, Microsoft Exchange, Backup solutions, APC UPS, Corporate Antivirus, Microsoft Office Suites, and Outlook.Support inside sales by recommending and reviewing hardware/software solutions to fulfill client needs.Responsible for management and organization of physical network infrastructure.

Processed Medicare, Medicaid, and Charity Care remittance advice for clients. Maintained, updated and reviewed client server diagnostics remotely.

Retrieved, prepared, and processed client database uploads.

Monitored, maintained, and configured company network to maximize efficiency. Prepared servers and workstations to client specifications; provided support to clients; refurbished and built servers and workstations.

Bs In Physics, Minor In Mathematics, Physics & Mathematics

Studying at St. Mary's College taught me to think critically and apply scientific method. Small class size provided a more intimate.

Pmi Project Management Professional (Pmp)

Security+ Certification, Information Technology

Completed class for CCNA.

Network+, Mcdst, Mcsa, & Mcse Certifications, Information Technology