Kentrel Williams Email & Phone Number

Highly motivated IT Support Specialist and recent bootcamp graduate transitioning from 2 years in Problem Solver at Amazon also 4 years in Stagehand Technician. Skilled in technical support and troubleshooting, O365, software configuration/installation, and ticketing systems. Hands-on experience with Stage Lighting, Problem Solving, and ISS.Recently acquired skills: Technical Support Fundamentals: troubleshooting, customer support, Linux, binary code, operating systems, ticketing systems (ServiceNow)Computer Networking: Ipv4, networking models, domain name systems, cloud computingOperating Systems: powershell, Linux, users and permissions, command-line interface, linux file systemsSystems Administration: backup, directory services, lightweight directory access protocol, disaster recovery plans, troubleshootingSecurity: network security, wireless security, cybersecurity, cryptography, information securityMicrosoft Office 365 Deployment: Admin Center (basic setup), creating user accounts, adding domains, and configuring email, directories, conferencing, file sharing, and valuable business services such as PowerShell and SharePoint.Microsoft Office 365 Administration: adjusting user and subscription settings, configuring Exchange mailboxes and groups, setting up SharePoint sites, managing Microsoft Teams, and performing advanced configurations, such as multifactor authentication and PowerShell scripting.Skills include:Office 365Office 365 AdministrationMicrosoft 365LinuxLinux System AdministrationOperating SystemsTicketing SystemsServiceNowNetworkingComputer NetworkingNetwork SecurityInformation SecurityDisaster RecoveryTroubleshootingSharepointProblem Solving ISSLighting Technician

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  Merit America

  Information Technology Support