Kent Rodriguez
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Kent Rodriguez Email & Phone Number

IT Helpdesk Support | Technical Support, Remote Access at Technology Business Solutions LLC
Location: Quezon City, National Capital Region, Philippines 5 work roles 1 school
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Role
IT Helpdesk Support | Technical Support, Remote Access
Location
Quezon City, National Capital Region, Philippines
Company size

Who is Kent Rodriguez? Overview

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Quick answer

Kent Rodriguez is listed as IT Helpdesk Support | Technical Support, Remote Access at Technology Business Solutions LLC, a company with 20 employees, based in Quezon City, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Kent Rodriguez.

Kent Rodriguez previously worked as IT helpdesk support at Technology Business Solutions Llc and IT Helpdesk Support at Milestone Technologies, Inc.. Kent Rodriguez holds College, Software Development from Aclc College.

Company email context

Email format at Technology Business Solutions LLC

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Technology Business Solutions LLC

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Profile bio

About Kent Rodriguez

With over 5 years in the tech support industry, my mission at Milestone Technologies has been to provide exceptional IT helpdesk support, specializing in Microsoft 365 and a variety of operating systems. My core competencies include troubleshooting, user account management, and network connectivity solutions. I am committed to enhancing our organization's mission through my diverse technical expertise and collaborative approach to problem-solving.In my recent role at Milestone Technologies, I served as the primary contact for internal IT support, efficiently handling software and hardware issues across multiple platforms. I utilized ServiceNow and Jira to manage support tickets, while also overseeing user accounts with Active Directory and IIQ. My responsibilities extended to provisioning and administrating PC, Mac, and Chromebook devices, highlighting my adaptability and drive to ensure optimal user experiences.

Listed skills include Computer Hardware, Remote Access, Telecommunications, Chat, and 7 others.

Current workplace

Kent Rodriguez's current company

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Technology Business Solutions LLC
Technology Business Solutions Llc
IT Helpdesk Support | Technical Support, Remote Access
new jersey, united states
Website
Employees
20
AeroLeads page
5 roles

Kent Rodriguez work experience

A career timeline built from the work history available for this profile.

It Helpdesk Support

Current

United States

MSP Support. Handles multiple clients - managed and maintain any customer-facing application. Network Troubleshooting. Administer and manages M365. Microsoft Exchange. Miscrosoft Teams. Microsoft Intune.

Jun 2024 - Present

It Helpdesk Support

  • Act as the primary contact for internal IT support requests
  • Troubleshoot Mac, Windows, and Chrome OS software and hardware for end users through chat, video conference, email, and ServiceNow
  • Provisioning Windows 365
  • Managing user accounts using Active Directory and IIQ
  • Windows OS, Mac OS, Chromebook and Network Printer setup and troubleshooting.
  • Use Servicenow (Incidents and RITM) and Jira to handle user concerns via ticket.
Oct 2021 - May 2024

Customer Support Senior Associate

  • Assist clients with their Shopping related concerns.
  • Troubleshoot item disapproval and provide a solution in a timely manner.
  • Troubleshoot low performance campaign.
  • Helping the clients understand Shopping policy.
  • Provide support via email, chat and phone.
Apr 2020 - Oct 2021

Technical Support Technician

  • Assist users via ticketing system (GUTS)
  • Check inventory if we have enough devices to deploy.
  • Provide loaner devices (laptop/mobile) to Googlers, Nooglers and Execs.
  • Check if the user is eligible for a new line of service or upgrade.
  • Provide technical assistance if the user is experiencing issues with their mobile device or service.
  • Enrolling laptops to enterprise this includes troubleshooting
Nov 2016 - Feb 2020

Technical Support Representative

  • AT&T U-Verse
  • Handled inbound calls to help customers with technical queries about their internet.
  • Create a ticket for an on-site tech if the issue cannot be fixed over the phone.
  • Walk the customers through on how to set-up their wi-fi.DELL
  • Handled inbound calls to help customers with technical queries about the printer.
  • To assist them on how to fix some minor issues like a paper jam or connecting their printer wirelessly.
Aug 2010 - Jun 2013
1 education record

Kent Rodriguez education

FAQ

Frequently asked questions about Kent Rodriguez

Quick answers generated from the profile data available on this page.

What company does Kent Rodriguez work for?

Kent Rodriguez works for Technology Business Solutions LLC.

What is Kent Rodriguez's role at Technology Business Solutions LLC?

Kent Rodriguez is listed as IT Helpdesk Support | Technical Support, Remote Access at Technology Business Solutions LLC.

Where is Kent Rodriguez based?

Kent Rodriguez is based in Quezon City, National Capital Region, Philippines while working with Technology Business Solutions LLC.

What companies has Kent Rodriguez worked for?

Kent Rodriguez has worked for Technology Business Solutions Llc, Milestone Technologies, Inc., Google Operations Center, Astreya, and Teleperformance.

Who are Kent Rodriguez's colleagues at Technology Business Solutions LLC?

Kent Rodriguez's colleagues at Technology Business Solutions LLC include Natasha Potente.

How can I contact Kent Rodriguez?

You can use AeroLeads to view verified contact signals for Kent Rodriguez at Technology Business Solutions LLC, including work email, phone, and LinkedIn data when available.

What schools did Kent Rodriguez attend?

Kent Rodriguez holds College, Software Development from Aclc College.

What skills is Kent Rodriguez known for?

Kent Rodriguez is listed with skills including Computer Hardware, Remote Access, Telecommunications, Chat, Customer Experience, Customer Service, Customer Support, and Windows 10.

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