Kent Rodriguez

Kent Rodriguez Email and Phone Number

IT Helpdesk Support | Technical Support, Remote Access @ Technology Business Solutions LLC
new jersey, united states
Kent Rodriguez's Location
Quezon City, National Capital Region, Philippines, Philippines
About Kent Rodriguez

With over 5 years in the tech support industry, my mission at Milestone Technologies has been to provide exceptional IT helpdesk support, specializing in Microsoft 365 and a variety of operating systems. My core competencies include troubleshooting, user account management, and network connectivity solutions. I am committed to enhancing our organization's mission through my diverse technical expertise and collaborative approach to problem-solving.In my recent role at Milestone Technologies, I served as the primary contact for internal IT support, efficiently handling software and hardware issues across multiple platforms. I utilized ServiceNow and Jira to manage support tickets, while also overseeing user accounts with Active Directory and IIQ. My responsibilities extended to provisioning and administrating PC, Mac, and Chromebook devices, highlighting my adaptability and drive to ensure optimal user experiences.

Kent Rodriguez's Current Company Details
Technology Business Solutions LLC

Technology Business Solutions Llc

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IT Helpdesk Support | Technical Support, Remote Access
new jersey, united states
Website:
tbsnetworks.net
Employees:
20
Kent Rodriguez Work Experience Details
  • Technology Business Solutions Llc
    It Helpdesk Support
    Technology Business Solutions Llc Jun 2024 - Present
    United States
    MSP Support. Handles multiple clients - managed and maintain any customer-facing application. Network Troubleshooting. Administer and manages M365. Microsoft Exchange. Miscrosoft Teams. Microsoft Intune.
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  • Milestone Technologies, Inc.
    It Helpdesk Support
    Milestone Technologies, Inc. Oct 2021 - May 2024
    ● Act as the primary contact for internal IT support requests● Troubleshoot Mac, Windows, and Chrome OS software and hardware for end users through chat, video conference, email, and ServiceNow● Provisioning Windows 365● Managing user accounts using Active Directory and IIQ● Windows OS, Mac OS, Chromebook and Network Printer setup and troubleshooting.● Use Servicenow (Incidents and RITM) and Jira to handle user concerns via ticket.● Slack admin● Provisioning PC, Mac and Chromebook. If applicable, DaaS provisioning (Amazon Workspace or AppStream)● Google Administrator● Assist users with G Suite issues (Google Workspace).● Conduct general network troubleshooting for connectivity issues, including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network
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  • Google Operations Center
    Customer Support Senior Associate
    Google Operations Center Apr 2020 - Oct 2021
    ● Assist clients with their Shopping related concerns.● Troubleshoot item disapproval and provide a solution in a timely manner.● Troubleshoot low performance campaign.● Helping the clients understand Shopping policy.● Provide support via email, chat and phone.
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  • Astreya
    Technical Support Technician
    Astreya Nov 2016 - Feb 2020
    ● Assist users via ticketing system (GUTS)● Check inventory if we have enough devices to deploy.● Provide loaner devices (laptop/mobile) to Googlers, Nooglers and Execs.● Check if the user is eligible for a new line of service or upgrade.● Provide technical assistance if the user is experiencing issues with their mobile device or service.● Enrolling laptops to enterprise this includes troubleshooting
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  • Teleperformance
    Technical Support Representative
    Teleperformance Aug 2010 - Jun 2013
    AT&T U-Verse● Handled inbound calls to help customers with technical queries about their internet.● Create a ticket for an on-site tech if the issue cannot be fixed over the phone.● Walk the customers through on how to set-up their wi-fi.DELL● Handled inbound calls to help customers with technical queries about the printer.● To assist them on how to fix some minor issues like a paper jam or connecting their printer wirelessly.● Offer remote access to customers if they have issues setting up their printer. Create a ticket if the printer is defective and escalate it to the appropriate support team.
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Kent Rodriguez Skills

Computer Hardware Remote Access Telecommunications Chat Customer Experience Customer Service Customer Support Windows 10 Technical Support Printer Support Virtual Assistance

Kent Rodriguez Education Details

Frequently Asked Questions about Kent Rodriguez

What company does Kent Rodriguez work for?

Kent Rodriguez works for Technology Business Solutions Llc

What is Kent Rodriguez's role at the current company?

Kent Rodriguez's current role is IT Helpdesk Support | Technical Support, Remote Access.

What schools did Kent Rodriguez attend?

Kent Rodriguez attended Aclc College.

What skills is Kent Rodriguez known for?

Kent Rodriguez has skills like Computer Hardware, Remote Access, Telecommunications, Chat, Customer Experience, Customer Service, Customer Support, Windows 10, Technical Support, Printer Support, Virtual Assistance.

Who are Kent Rodriguez's colleagues?

Kent Rodriguez's colleagues are Natasha Potente.

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