Kent Rowley Email and Phone Number
houston, texas, united states
Kent Rowley's Location
Spring, Texas, United States, United States
Kent Rowley's Contact Details
Kent Rowley work email
- Valid
- Valid
- Valid
- Valid
Kent Rowley personal email
n/a
About Kent Rowley
Kent Rowley is a Product Planner at Cameron, a Schlumberger company. He possess expertise in shipping, import, logistics, freight, customs regulations and 28 more skills.
Kent Rowley Work Experience Details
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Product PlannerCameron, A Schlumberger Company Jun 2019 - PresentHouston, Texas Area• Plan global intercompany part orders using lead time, production capacity, and requested delivery date• Monitor production progress against scheduling needs and intervene, as necessary, to bring deliveries back into compliance with production schedules• Communicate directly with planners at our manufacturing facility to prioritize and adjust press schedules to meet needed demand• Collaborate with procurement to expedite priority parts from third-party vendors• Coordinate with the shipping department to expedite urgent deliveries needed by customers• Improved percentage of on-time delivery of our Middle East distribution center from 65 to 86 percent within 6 months• Worked in partnership with manufacturing planners to reduce an extensive backlog of past due orders by reprioritizing parts on all presses resulting in an 85 percent reduction within 4 months -
Client Service And Training SpecialistStarcompliance Dec 2015 - Jun 2019The Woodlands, Tx• Developed training guides and how-to videos to assist new compliance officers through the basics of company software• Created and maintained internal and external training knowledgebase in Confluence• Conducted onboard training for new StarCompliance employees• Conducted post go-live and ad-hoc training for new and existing clients• Worked with the marketing team to provide monthly webinar training for clients on independent modules in the software• Served as the primary point of contact for inbound client telephone calls and emails• Documented, tracked, and reported on client-specific issues, ultimately bringing them to resolution• Conducted online client meetings and training sessions• Analyzed software functionality, defects, data and user issues• Reproduced defects for internal research and problem resolution• Communicated and collaborated with technical services, development, and other teams to resolve issues and enhancement requests• Created test cases to test new product features prior to new software releases• Worked with quality assurance to test new software and enhancements -
Customer Service RepresentativeAny Lab Test Now Feb 2014 - Dec 2015Spring, Tx• Provided customers with clinical and DNA testing information and scheduled appointments• Worked with franchise owners and medical assistants to ensure proper pricing and internal processes were in place to prevent issues for customers, call center employees, and local stores• Tested and documented bugs for the new internal purchasing software -
Regulatory ManagerMaersk Line Dec 2004 - Jun 2010• Served as the knowledge expert for systems and regulatory issues for North America• Analyzed and defined system and procedural changes related to import workflows for the North American customer service agents• Developed and maintained material in conjunction with the regional training department• Implemented continuous process improvement cycles to meet the global customer service vision• Performed quality assurance testing on new company software, including testing the data interface between multiple software systems• Delivered systems and regulatory compliance training classes to over 1,000 colleagues• Managed company compliance with the U.S. Customs regulations• Maintained U.S. Customs penalty database to identify issues and create solutions to reduce violations• Tested and trained employees for the largest system implementation in company history, and earned a “Quarterly Achievement Award” in recognition of contribution• Acted as the subject matter expert in the design of new global Customs system• Designed, tested, and implemented targeted desktop computer solutions for customer service, which decreased the workload by 40 hours and reduced storage charges by $25K per month• Mitigated Customs penalties of $30M over a two-year period through the utilization of guidelines provided by U.S. Customs, and addressed the root causes with the appropriate parties• Reduced the number of import Customs violations by 45 percent over a two-year period by addressing penalty issues with overseas agents, terminal operators, customers, and global process managers at company headquarters -
Finance SupervisorMaersk Logistics Apr 2004 - Dec 2004• Managed team of seven customer service agents for freight cashiering, accounts payable/receivable• Reduced the number of outstanding payments by 90 percent by posting and processing old invoices never paid by previous incumbents• Reestablished lost credit status with five ocean carriers by negotiating and promptly paying outstanding invoices. This process expedited the release of cargo with these carriers to our customers• Received recognition from an ocean carrier for clearing over $500K in outstanding storage charges and maintaining a zero balance
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Team Lead West Coast SupportMaersk Line Jun 2000 - Apr 2004• Supervised six vessel coordinators and assured all manifests and reports were completed for all vessel services into the West Coast ports• Authored the cargo abandonment process that became the global standard operating procedure, which reduced storage costs and increased container turn times. The number of containers sitting idle over 50 days in the port of Los Angeles was reduced by 75 percent• Streamlined processes and reduced department work by 80 hours per week
Kent Rowley Skills
Shipping
Import
Logistics
Freight
Customs Regulations
International Logistics
Transportation
Logistics Management
Customer Service
Supply Chain
Freight Forwarding
International Shipping
Supply Chain Management
Operations Management
Transportation Management
Container
Pricing
3pl
Process Improvement
International Trade
Export
Ports
Procurement
Warehousing
Warehouse Operations
Business Process Improvement
Third Party Logistics
Training And Development
Quality Assurance Testing
Software Testing
Computer Software Training
Customer Support
Test Cases
Kent Rowley Education Details
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Geology -
Lone Star CollegeAssociates Of Science
Frequently Asked Questions about Kent Rowley
What company does Kent Rowley work for?
Kent Rowley works for Cameron, A Schlumberger Company
What is Kent Rowley's role at the current company?
Kent Rowley's current role is Product Planner.
What is Kent Rowley's email address?
Kent Rowley's email address is ke****@****ail.com
What schools did Kent Rowley attend?
Kent Rowley attended University Of Houston, Lone Star College.
What skills is Kent Rowley known for?
Kent Rowley has skills like Shipping, Import, Logistics, Freight, Customs Regulations, International Logistics, Transportation, Logistics Management, Customer Service, Supply Chain, Freight Forwarding, International Shipping.
Who are Kent Rowley's colleagues?
Kent Rowley's colleagues are Marco Guglietti, Hebert Howard, Judy Tan, Baset Ishlaydah, Minor Jodi, School Teacher, Robert Antony Raj.
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Kent Rowley
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