Kent Sneed Email & Phone Number

Oklahoma City, Oklahoma Area

• Responsible for the selection, development and performance of a staff of 20 employees.• Worked closely with the Pharmacy Manager to ensure customer service standards, controlled substance and customer privacy policies were adhered to in the Pharmacy.• Partnered with vendors to ensure a consistent in stock position with minimal shrinkage.• Ensured merchandising standards were maintained in all areas of the store including grocery, bottled beverages, frozen food, health & beauty, electronics, apparel and over the counter medications. Ensured seasonal merchandise resets were completed. • Modeled great customer service by consistently up selling, offering the Company’s Rewards Card and demonstrating loss prevention techniques while coaching the employees to do the same. • Served as Trainer for two Oklahoma City districts; trained all new hires on Company benefits, policies and procedures as well as compliance with State laws on the sale of age restricted items. Also ensured the new employee’s understanding of their responsibility with Company compliance with the Health Insurance Portability and Accountability Act, (HIPPA)

• Work closely with University of Oklahoma Health Sciences Center staff and faculty to ensure the collection of course material adoption information resulting in an increase in textbook sales.• Partnered with Distributors and Publishers to ensure a consistent in stock position of the latest publications in the medical field resulting in an increase in Reference book sales.• Developed a website for medical students at the University of Oklahoma Schusterman campus in Tulsa after their bookstore closed resulting in a significant increase in on line sales. • Selected and developed a staff of highly trained booksellers to serve the unique needs of medical professionals and students. • Responsible for the ordering and management of a wide array of product categories including: new and used textbooks, reference material, medical instruments, apparel, office supplies, electronics, and gifts.• Introduced diploma frames along with a strategy to increase the marketing of medical instruments and work related apparel to offset declining book sales due to digitalization.• Served as Community Relations Manager while attending functions on campus and at the neighboring hospitals.

• Managed the selection, development and performance management of a staff of over 60 employees. • Created and executed business plans to ensure store achieved positive financial results.• Maximized sales by tailoring purchasing and merchandising strategies to local interests.• Grew the institutional and corporate business segments through effective relations with local companies, the Metropolitan Library Association, local school principals and teachers, and the State Department of Education.• Supervised the cost efficient execution of an annual budget in excess of $5.5 million dollars.• Selected, trained and developed managers and staff to drive sales, control costs and achieve store and company goals.• Coached and counseled direct reports on performance issues, taking appropriate corrective action in accordance with company operational and human resources guidelines. • Prepared and delivered performance reviews, and created learning plans to develop direct reports that built a talent bench ready for promotion.• Implemented and ensured execution of staff recognition programs to motivate and provide positive feedback to team members. • Ensured protection of company assets through effective execution of loss prevention programs.

• Co-owned and operated two Godfather’s Pizza franchise locations.• Hired, trained and managed performance of over 40 employees.• Managed payroll, inventory and other controllable costs to ensure profit margins were achieved and maintained.• Ensured compliance with franchise agreement and provided feedback on effectiveness of corporate strategies.• Created, implemented and evaluated effectiveness of local marketing campaigns, adjusting as needed to ensure maximum market share.

• Supervised ENCOMPASS tank monitoring system development, distribution and marketing in the United States and Europe.• Managed key national accounts including Exxon Mobile, Clark Retail and Swifty Serve• Developed, implemented and marketed SiteTrac, a fuel inventory and compliance management service.• Supervised the creation of company brochures, newsletters and web site.• Conducted product/service training in 29 company owned offices in a 14 state area.

• Developed and implemented policies and procedures for newly created Purchasing Department.• Managed the procurement of all branded food equipment, store fixtures & supplies, fuel system equipment, exterior signage, HVAC and refrigeration equipment.• Reduced equipment costs of new a new facility by over $40,000.

• Responsible for company compliance with state and EPA regulations for over 600 underground storage tanks in 7 states.• Worked closely with state officials and environmental consultants to achieve state directed goals regarding soil and groundwater clean up. • Recovered in excess of $5,000,000 in clean up costs through state regulated reimbursement programs.

• Responsible for the cost effective and timely maintenance/repair of 130 retail facilities in a 7 state area.• Negotiated with local contractors and service companies to ensure appropriate store support at reduced rates. • Created Facility Maintenance Manuals and Equipment Trouble Shooting guides for use in all stores.• Planned, implemented and supervised in-house service department resulting in a dramatic decrease in maintenance costs with improved store support.

• Supervised the foodservice operation of 55 locations in a 5 state area.• Worked closely with Store Managers, District Manager and Regional Directors to help ensure locations achieved sales and budget goals.• Conducted company wide quarterly training meetings regarding Customer Service, Food Handling Procedures, and Inventory Control.• Coordinated new store openings and supervised foodservice training.

Bachelor Of Science, Business, Political Science

Politics, Economics

Activities and Societies: One of only 155 students selected to attend the Institute on Comparative Political and Economic Systems

C.P.M., Certified Purchasing Manager, Purchasing

A.P.P., Accredited Purchasing Practitioner, Purchasing