Kent Snelson Email & Phone Number

Charlotte, North Carolina, United States

Leads both technical and functional aspects of the software implementation process, specifically related to insurance claims, billing and policy products.

Charlotte, North Carolina Area

Charlotte, North Carolina Area

Create strategic partnerships with service suppliers to provide highly responsive solutions to end user groups in line with key performance indicators.

Responsible for Business Analyst activities for Claims Re-engineering and Call Center Business Process Management projects. Redesigned and re-drew process flows for Worker's Compensation claims intake at the Call Center using stakeholder and subject matter expert inputs. Wrote use cases and created user interface requirements documents for a new installation of a Call Center business process management system based on Pega BPM frameworks. Managed release sets using agile development methodologies. Worked with a LEAN consulting vendor in field office visits to create an end to end claims business re-engineering proposal to eliminate waste and streamline enterprise processes. Managed vendor investigation of our current state processes and coached them on the scope of their proposal to fit with our executive vision and scope. Most recently served as Lead Business Analyst on a key Claims Re-engineering Document Management sub-project by writing preliminary systems design requirements and user acceptance testing scripts.

Conducted training for impacted stakeholders across the nation with primary focus on managing the southeastern region. Provided project planning and status reporting for implementation activities and deliverables during claims system rollout. Acted as a liaison between field office and corporate resources for all implementation activities. Provided first level production support for claims systems functional issues and acted as the demand management liaison to gather enhancement requests. Measured effectiveness of change acceptance, communications, and training efforts and its impact on employee behavior and performance. Assisted the enterprise electronic workplace rollout to all North American Claims locations. Created end-user automation macros for the entire enterprise. and lead the team of macro developers. Oversaw a team of macro developers and managed macro development and deployment to meet process improvement goals. Created systems and software user manuals using technical writing skills.

Charlotte, North Carolina Area

Managed fields systems support, training, implementation and project management

Represented Zurich as claims specialist with dedicated construction accounts above $500,000. Reported on claims above $25,000 at quarterly claim reviews with clients. Completed privacy law training. Worked closely with large clients to manage claims exposures and outcomes.

Investigated workers compensation claims for The North Carolina Commerce Fund self-insured fund and The Zenith National Insurance company. Trained new adjusters in use of the claims computer system. Handled basic computer workstation troubleshooting duties for claims department. Served as North Carolina adjuster representative for the computer Power User group. Trained users on the claims systems. Designed, implemented and maintained the North Carolina Branch intranet website.

Investigated claims for workers compensation in North Carolina, South Carolina and Virginia. Analyzed facts of claims for compensability as compared to the jurisdictional statutes and handled accordingly.

Ba, Communications

Activities and Societies: Pi Kappa Phi, PUSH America philanthropy

Masters Of Science, Computer Information Systems

Bachelor Of Arts - Ba, Communication And Media Studies