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I have strong leadership skills in system administration, infrastructure design, process improvements and IT strategic planning in various marketplaces. I am proficient as a strategic thinker, technology consultant and process advocate in delivering innovative technical solutions, ensuring peak system security levels, facilitating system upgrade and coordinating workflow changes.▶ Career Highlights:✔ Recognized as a technical entrepreneur in developing and implementing successful solutions and high-impact applications with an experience approach.✔ Solid expertise within Enterprise Medical Information Systems in providing excellent talents in project management, exceeding client expectations and maintaining system integrity.✔ Self-motivated to achieve peak performance, deploy leading-edge software, maintain maximum quality and meet large-scale organizational objectives in security and high availability environment.✔ Hands on knowledge of IT security across multiple platforms, including Windows, UNIX, mobile and virtual machine.✔ Reliable stewardship background in timely project completion, complex troubleshooting, risk assessment and full regulatory compliance.✔ Extensive exposure to cross-cultural dynamics and international business practices in Canada, Europe, Asia Pacific, Africa and the US. Fluent in Cantonese and English.Specialties: Strategic Planning ♦ Relationship Building ♦ Performance Metrics ♦ IT Strategy ♦ Team Leadership♦ Customer Service ♦ Multi-Project Management ♦ System Installation ♦ Technical Support ♦ IT Security ♦ Internet Resources ♦ Solution Architecture ♦ Infrastructure Optimization ♦ System Design ♦ Technical Evaluation
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Silakab Corp.Canada
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Business Development ManagerSilakab Corp.Canada
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Senior Technical Support SpecialistTimeless Medical Systems Jan 2024 - Nov 2024Charlottetown, Prince-Edward-Island, CaResponsible for Solution Design & Deployment to implement Women & Infant Systems within the Customer’s On-Prem Infrastructure■Responsible for addressing Application Security and Testing with Each Customer Deployment across North American■Testing & Recommending Secure Network Policy for internal team of 100+ Remote Team members Distributed across the globe utilizing Zscaler. ■Collaborating with the Internal Product and Security team to address product vulnerability and customer security concerns related to application stack, network access and application permissions. -
Implementation SpecialistSynthesis Health Aug 2022 - Mar 2023Vancouver, British Columbia, Ca -
Operations Team LeadHdirs May 2020 - May 2021Responsible for daily technical operations team of 5 and follow-up and escalation and handle the repeated incident with various vendors to reduce repeated ongoing issues. Coordinate operation team prioritizes between support activities and priority project efforts. Incharge of change management of the operational team with 3rd party vendor to address existing and patching and security vulnerability in a timely fashion. ■ Instrumental in reduced existing crisis communicate template concisely which reduced crisis communication from 3 hours down to 15 mins■ Identified inconsistent configuration in existing infrastructure and significantly improved existing uptime, and regained customer confidence■ In charge of change management for the operational team to address existing and 0day security vulnerabilities in a timely fashion■ Identified various unmaintained undocumented and systems with limited business function and reduced organization security risk and maintenance cost ■ Identified various scaling limitations in existing DI-R Design Architecture in our existing managed infrastructure and suggested multiple opportunities for improvement in the future infrastructure upgrade cycle■ Provided design and roadmap strategy in anticipation of Cloud Vendor support for various PACS Vendor■ Acted as a technical escalation point for operation team of 5 and resolved any urgent outstanding customer and vendor issues -
Diagnostic Imaging Quality AnalystHdirs Jan 2020 - May 2020
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Pacs FacilitatorTrillium Health Partners Jun 2018 - Jul 2019Mississauga, Ontario, CaInvestigated ongoing Infrastructure Performance Issues involving: Solaris System, VNX 7600, and various virtual systems. Performed root cause analyses and identified various bottlenecks in system design, outdated Powerpath, and Firmware mismatch between multiple systems and provided remediation suggestions resulting in 400% performance increase & improved stability.■ Generated a complete root cause analyst report for ongoing PACS performance issues for the past 3 years., from the storage system, compute, network to a workstation■ Responsible for all critical security updates for all aspects of imaging informatics systems■ Created a failover testing blueprint for Sectra PACs Implementation prior to the system go-live■ Created Standard Radiology Workstation for Future Sectra PACS deployment -
Pacs AdministratorMichael Garron Hospital 2011 - Jun 2018Toronto, Ontario, CaI manage significant PACS operations for Radiologist on/off site with the IT group. I develop and institute various procedures to achieve maximum uptime for such critical departments as the ER, ICU and all physicians. I act as the hospital’s primary point-of-contact with other datacenter teams and department leads.❖ Key Achievements:✔ Coordinated the roll-out of the entire Picture Archiving Communication System on various platforms to migrate from a 10GB network core with no interruption to clinical users.✔ Headed up the successful datacenter relocation for PACS and storage system in a 4-hour window.✔ Implemented a unique patient label that reduced operating costs by almost 80%, improved accuracy and maintaining 99.9% uptime. -
System AnalystMichael Garron Hospital Dec 2007 - 2011Toronto, Ontario, CaI was in charge of developing and implementing new systems to meet business needs, ensure data integrity and maintain system stability to increase uptime and avoid downtime for this public healthcare facility. I managed workflow planning, as well as producing policies & procedures for internal/external PACS access, security requirements and level of support. I effectively tracked and analyzed system performance to achieve optimal user experience from expanded usage and PACS adoption. I handled corrective actions and troubleshoot high-end workstations as needed.❖ Key Achievements:✔ Integrated Meditech RIS into an existing Agfa PACS system from a remote facility with shared service revenue and support.✔ Played a key role in designing and rolling out an online notification to facility process that stored and recorded any errors or incidents, resulting in a record of 99% errors fixed off-hours and 100% of patient data being tracked by email and database.✔ Instrumental in creating, testing and implementing a client service application, based on Windows 2003/2008 servers, that facilitated low-cost, customized label printing; ensured maximum uptime with such practices as NIC teaming and RAID server storage.✔ Tested, implemented and managed a HL7 backload of radiology reports from RIS to PACS, while providing continuous status reports to various stakeholders.✔ Investigated and resolved Dicom Images quality issues within the PACS system with appropriate reporting.✔ Selected to train and orient new clinical and clerical staff in PACS and related software applications.
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Field Service EngineerAgfa Healthcare Nov 2004 - Dec 2007Mortsel, BeI was responsible for installing and supporting a variety of systems, worth over $200,000 per project, for this leading healthcare software designer. I was accountable for knowledge transfer, data collection and documentation update for ongoing problem resolution and incident reporting. I regularly acted as Lead Technical Liaison between customer, Agfa Healthcare and 3rd party vendors.❖ Key Achievements:✔ Tasked with installing and supporting one of the first Impax 6.0 systems in Canada; identified over 10 bugs for Tier 2 support and resolution.✔ Personally tested and implemented the first-ever Promedicus RIS in a Canadian clinic.✔ Served as subject matter expert for the Digital Voice Recognition program in Toronto, including the first system to integrate with Impax 6.x solution; ✔ Regularly served as Project-lead in testing out many hot fixes for Tier 2 support units.✔ Always prepared and delivered documentation and troubleshooting tips to reduce customer downtime and optimize recovery time.
Ken T. Skills
Ken T. Education Details
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University Of LiverpoolComputer Security -
Radio College Of CanadaComputer Network Engineering Technician
Frequently Asked Questions about Ken T.
What company does Ken T. work for?
Ken T. works for Silakab Corp.
What is Ken T.'s role at the current company?
Ken T.'s current role is Business Development Manager.
What is Ken T.'s email address?
Ken T.'s email address is ke****@****ail.com
What is Ken T.'s direct phone number?
Ken T.'s direct phone number is +141650*****
What schools did Ken T. attend?
Ken T. attended University Of Liverpool, Radio College Of Canada.
What are some of Ken T.'s interests?
Ken T. has interest in Sushi, Blackberry, Node, 24 (Tv Series), Intel, Cloudera, Time, Python (Programming Language), Amazon Web Services, Emc Corporation.
What skills is Ken T. known for?
Ken T. has skills like Servers, Troubleshooting, System Administration, Healthcare Information Technology, Integration, Networking, Pacs, Hl7, Healthcare, Testing, Data Center, It Strategy.
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