Kent Ngo Email & Phone Number

Los Angeles, Ca, Us

Burbank, California, United States

• Identify IT hardware assets throughout Southern California Warner Bros. Discovery and subsidiary building sites, including offices, server rooms, network centers, and editing bays, and accurately log them into internal database using CG4 Asset Tracking and ServiceNow• Record, verify, and maintain IT asset data, such as model information, serial numbers, and device status, within databases and spreadsheets• Communicate with building managers to determine proper access into sites requiring IT auditing• Plan and lead day-to-day inventory-auditing assignments for team of 20 employees• Travel to other cities to assist in furthering the completion of WBD's global IT inventory project • Replace damaged and unreadable asset tags to help maintain accurate device locations and user assignments

Burbank, California, United States

Los Angeles County, California, United States

• Provided basic onsite desktop support for Human Resources office• Troubleshooted and maintained office computers and peripheral devices• Set up conference room laptops, monitors, TVs, and audio equipment for HR conference rooms• Collaborated with Recruitment team on SharePoint, Teams, and Outlook to evaluate job applicants on multiple criteria, such as previous work experience, knowledge, abilities, and test scores• Utilized Office 365 and HR management systems, such as NEOGOV and CGI Advantage, to assess multiple levels of the recruitment process• Communicated with Assessor employees through emails, phone calls, and in-person conversations to assist them with onboarding and promotions• Coordinated with IT and Management Services to ensure that requisitions and renewals of equipment and software licenses went smoothly• Created and modified Excel files concerning IT renewals, equipment, maintenance, and user data

Alhambra, California, United States

• Diagnosed and repaired hardware and software issues for desktops, laptops, and other computer peripherals• Installed and configured operating systems, software, and drivers• Assembled and disassembled computer systems and replaced faulty hardware components• Provided training and guidance to customers on how to properly use hardware and software• Performed backups to safely secure customer information before repairs • Provided technical support for customers and maintained effective communication to ensure all problems were resolved

Arcadia, California, United States

• Oversaw staff and maintained a customer-friendly and efficient workplace.• Managed staff and their duties, including preparation of ingredients and orders, cleaning, maintaining inventory, and taking customer orders.• Reconciled cash register transactions and daily earnings.• Trained new employees in customer service, teamwork, and effectively managing their time during rush hours.

Temple City, California, United States

• Taught martial art techniques and exercises to students while maintaining an educational, but disciplined class environment.• Coordinated with organizations and event representatives for the Demonstration Team and myself to perform at events.• Maintained accurate records of data and student attendance using Excel and PerfectMind software.

Bachelor Of Science - Bs, Computer Information Systems - Security

Associate Of Science - As, Business Administration And Management, General