It Director – Business Operations Lead
CurrentTransitioned into a newly developed role of IT Director – Business Operations Lead, in which I am accountable for a broad range of business objectives and I fill multiple matrix team leadership roles.• As Business Operations Lead, I provide department leaders with recommendations and training to improve employee experience metrics. I determine key performance indicators and how to measure and visualize them. I developed and implemented training procurement process improvements that save over one million dollars on training expenses annually. I create executive-level presentations and deliver them to all levels of employees and leadership.• As a Technology Development Program leader, I directly managed 4 software development interns annually. The code created by the interns over two summers saved approximately $1.6M per year. Our efforts were recognized by the UnitedHealth Group CIO with a Make IT Happen award in November 2019.• As a University Champion for Optum, I created a matrixed team of 52 individuals focused on recruiting IT interns and graduates from St. Cloud State University. I delivered over 20 guest-lectures on campus. Our team received a “Top Employer” award from St. Cloud State University in 2019. I am also an active member of the Industry Advisory Board for the Computer Science department.• As an Optum Net Promoter System (NPS) Champion, I serve as a delegate to the divisional VP and lead a matrix team of 15 toward improving department and divisional Net Promoter Scores. I created and implemented closed-loop NPS processes within the division, and showed sustained success increasing our divisional Net Promoter Score by 14.9% over two years.• As the Emergency Response Team Lead for MN013, I created a matrixed team of 25+ individuals across business segments. I developed and implemented emergency response plans for our facility of 950 employees.
