Kent Wilkinson Email & Phone Number

Farmington Hills, Mi, Us

Overview: Hired to lead multiple scrum teams through the agile process to deliver on key business initiatives. Provide expertise on business process analysis and requirements clarification in support of multiple workstreams. ● Support product management team in development of product roadmap.● Lead sprint planning sessions through prioritization of backlog items.● Develop robust user stories through continuous refinement of technical and business requirements. ● Educate sales channels of relevant customer facing enhancements.● Maintain customer facing product documentation.

Irving, Tx, Us

Overview: Recruited to handle key product functionality which involves engaging in daily development “stand up” discussions focused on offering support services on UI/UX design and business requirements to development staff as the business SME.Aligned the organization for growth through managing voice of customer sessions and played an instrumental role in facilitating optimal backlog management, prioritization of outstanding requests.• Laid groundwork to achieve the highest customer net promoter score across all Account Managers while handling new customer implementations as the project manager.• Forged and maintained solid relationships with key accounts from the pharmacy leadership level (VP) down to the pharmacy staff level.• Accomplished in meeting client’s inventory goals and objectives through establishing and executing strategic plans as well as fostered solid client relationships.• Piloted the process of tracking performance levels by generating and presenting client leadership teams with quarterly customer business reviews.Boosted workflow efficiency through executing training programs on effective utilization of implemented software modules for corporate and site level users.• Masterminded efforts to offer client consultation on inventory control best practices for clients and supported strategic inventory goals by improving inventory control software.

Irving, Texas, Us

Overview: Designated to serve as the main point of contact for handling 9 health system accounts across 125 outpatient pharmacy locations while enhancing functional knowledge of client’s vision, business goals, and objectives through fostering solid relationships.• Propelled innovation in delivering quality customer services that met client satisfaction level, maintained strategic relationships with existing accounts as well as established detailed account plans.• Played an instrumental role in driving sales operations through facilitating contract renewal and processing for additional hardware and software modules/interfaces.• Recognized for expertise in conducting benchmarking analysis and recommend areas of improvement for clients.• Championed the process of initiating add-on modules, including third-party interfaces.

Irving, Texas, Us

Overview :Assigned to develop and execute product strategy for Outpatient market segment while offering support to sales staff regarding product positioning, RFP responses, and deal P&L analysis.• Spearheaded efforts to validate product enhancements through generating business case documents utilized for driving the entire product roadmap.• Exceeded expectations in facilitating “voice of customer” sessions to obtain customer feedback related to new product features and enhancements while handling segment P&L.

Irving, Texas, Us

Overview:Tasked with driving high sales for the product line through establishing and implementing sales promotions, product bundles, special offers, and referral programs.Influenced customer satisfaction score, conducted product awareness surveys as well as evaluated results, and implemented improvement initiatives.• Promoted growth in supporting new product ideas through developing business case documents, financial models, the voice of the customer, and all appropriate documentation.• Outperformed objectives in optimizing market penetration by establishing develop strategies, promotional materials, communication plans, and tactics in coordination with the sales manager.• Demonstrated mastery in supporting all aspects of vendor relationships from contract negotiation through implementation and commercialization of vendor offerings. Provided optimal oversight in utilizing marketing software such as Marketo and Salesforce.com for generating email campaigns and online presentations. • Leveraged expertise in enhancing functional knowledge of the data protection requirements of the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Overview: Succeeded in executing medium to large scale projects through generating comprehensive business case documents detailing project objectives, goals, and measures of success. Performed thorough ROI analysis.• Acknowledged for stellar success in gathering and transforming business requirements into detailed functional specifications by facilitating stakeholder interview sessions.• Streamlined the process of developing current state and future state business process workflows (swim lanes) as part of a functional requirement specification.

Ann Arbor, Mi, Us

Overview:Hired to spearhead a new project team focused on designing and establishing technical e-commerce solutions that exceeded 5,000 hours of total effort. • Modernized capabilities within the organization by coordinating all project activities related to e-commerce site development and implementation. • Enhanced quality outcomes through updating weekly resource forecasts as well as managed project budget and timeframes while preparing change control documentation as needed to align budget and schedule with changes in project scope.

Detroit, Mi, Us

Software Project Manager |Compuware Corporation 2002-2004Project Coordinator/QA Analyst | Compuware Corporation 2000-2002Technical Support Representative | Compuware Corporation 1998-2000

Grand Rapids, Michigan, Us

Certified Pharmacy Technician

Masters, Business Administration

Bs, Biomedical Science