IT specialist and business partner who works with all levels of an organization and external clients. Integrate IT with a business through strong relationships and an open dialog to define a common set of objectives. Build trust by understanding the organization, people, business, and technology; maintain a balanced, objective viewpoint during problem escalation, remediation, and resolutions. Focus on what impacts business and key components. Embrace the end-user experience and take a service-centric approach to IT and business.