Ken Van Rafelghem Email & Phone Number

Barcelona, CT, ES

Barcelona, Catalonia, Spain

Dortmund & Berlin, Germany

• Defined standard for sort center reverse logistics process prior to EU rollout with expected savings '23: $54M
• Led teams of 5-10 directs, while responsible for shifts up to 200 employees
• Developed onboarding plan alongside the learning team, resulting in an improved new hire experience
• Implemented process changes across the site resulting in a productivity increase of 43% over 1.5 years
• Planned and executed change from 3 to 2 shifts, optimizing productivity and increasing employee satisfaction

Barcelona, Catalonia, Spain

Barcelona Area, Spain

• First-year director of the Technology Club
• Second-year VP organizing Technology Club Treks to visit companies in London, Dublin, and Amsterdam
• Sailing club VP responsible for the sailing club's 'learn to sail' program
• TEDxIESEBarcelona Marketing Director

Barcelona, Catalonia, Spain

• Prioritized and implemented product features with input from 5 different stakeholders, further raising stakeholder engagement
• Coached data analytics intern on blockchain basics, enabling delivery of 2 key functionalities for the Navozyme platform

Munich Area, Germany

• Streamlined operations between U.S. and German product support departments, reducing customer resolution times by 50%+
• Developed data analysis tool enabling processing logs in 15 minutes, down from 2 hours
• Prevented product launch delay by tightening collaboration with U.S. teams, recovering a 1-month delay
• Innovated customer' retrieval process of relevant documentation, dropping time needed from 8 hours to 3 minutes (average)
• Mentored colleague for 4 months, positioning him to take over team management
• Trained colleagues on products, minimizing errors and speeding up resolution time 2+ hours, bettering customer satisfaction

Munich Area, Germany

• (Zodiac was acquired by SAFRAN S.A. in 2018)
• Improved 'spare and repair' process, cutting down turn-around-time between request and unit return to customer by 60%
• Executed self-developed trainings for airline maintenance crew, lessening 'No Fault Found' units sent for repair by 50%
• Established coordination for problem resolution with major airlines and aircraft manufacturers, lowering escalations by 50%
• Coordinated multiple international customer support teams, achieving top 10 spot on a customer's supplier awards

Munich Area, Germany

• (TriaGnoSys GmbH was acquired by Zodiac in 2013)
• Optimized employee job start/end procedures, cutting down time needed for onboarding by 40%
• Improved company IT, allowing more scalability for future expansion and boosting data throughput 100-fold

Brussels Area, Belgium

• Consulting projects:
• Project Engineer at EADS Defense and Security (Oct '09-May '10):
• Business Project Manager at Mobistar (Former)/Orange Belgium (May '10-Dec '11)

Brussels Area, Belgium

• Managed 50 simultaneous installation projects, increasing customer turnover
• Streamlined process for time-consuming, low revenue projects, resulting in team-wide, 98% time savings on these projects

Brussels Area, Belgium

• Finished 6 month project in 2 months, stayed on customer request.
• Mapped the Belgian TETRA network (private mobile network used by police/first responders)and linked it to a database to allow for automatic updates.
• Audited the TETRA test-bed and updated documentation.
• Restructured the SharePoint site, making data readily available, saving the time trying to navigate to it on a slow network drive.
• SharePoint maintenance
• Maintenance, improve drawings to be database driven.

Master Of Business Administration - Mba

MBA candidate

Master, Industrial Engineering, Information Technology

Master of Science in Engineering, Industrial Engineer, specialisation Information Technology

Bachelor, Multimedia And Communication Technology, Computer Networking

High School, Economy-Mathematics

http://www.sask.be/