Building email deliverability and compliance strategy and managing the next generation of amazing email deliverability analysts.

Solved deliverability issues related to authentication, blacklists, inboxing, and engagement for multiple business units, working with multiple ESPs (iPost, Emma, MailChimp, in-house apps).● Replaced existing on-prem email infrastructure with PowerMTA.● Created IP/domain monitoring and response strategy using ReturnPath and 250ok.● Implemented Splunk to collect and analyze email logs for action item discovery.

Built the email deliverability program for a recruiting vertical CRM / ESP.● Created email deliverability and abuse desk strategy.● Managed IP distribution and customer authentication in SendGrid.● Created IP/domain monitoring and response strategy using 250ok.● Created KPI dashboards in Domo.

Solved deliverability issues related to blacklists for an ESP focused on advertising agencies.● Identified and resolved email snowshoeing process.● Created root cause analysis (RCA) process for email deliverability.● Wrote policy: Restricted Content for Bulk Senders.

• Managed GDPR compliance readiness for Oracle Cloud IaaS/PaaS services.• Created Global PaaS Services DFD.• Wrote proposal: Global Support Models for Private Clouds.

Built the email deliverability program for Microsoft Dynamics Marketing while managing the Site Reliability Engineering (SRE) team for Microsoft Dynamics CRM and Marketing.• Managed local and remote (international) Site Reliability Engineering (SRE) teams for Dynamics CRM and Marketing SaaS products, supporting an infrastructure of 10,000 servers with Azure-connected services for 70,000 customers.• Collaborated with Development, Operations, Support, and Communications teams to release new and upgraded products using SAFe deployment practices.• Managed escalation strategy, on-call schedule, and RCA/post-mortem process for SRE, reducing TTD/TTM/TTF across all Dynamics products. Served as TDO in escalation rotation.• Influenced SRE strategy to be compliance focused; managed and facilitated creation and adherence to Standard Operating Procedures (SOPs); represented SRE in GDPR planning.• Managed artifact collection and represented Dynamics Marketing in internal/external audits, including ISO 27000 and ISO 27018.• Managed compliance for CAN-SPAM, CASL, and international anti-spam laws.• Built and managed PowerMTA bulk and transactional email infrastructure in multiple geographic regions for Dynamics Marketing. • Managed feedback loops, DNS (SPF/DKIM), reputation, and bounce processing for 2,800 senders, increasing email volume by 60,000% over 3 years.

• Collaborated with Development, Operations, Support, and Communications teams to release new and upgraded products using SAFe deployment practices.• Managed compliance for CAN-SPAM, CASL, and international anti-spam laws.• Built and managed PowerMTA bulk and transactional email infrastructure in multiple geographic regions for Dynamics Marketing. • Managed feedback loops, DNS (SPF/DKIM), reputation, and bounce processing for 2,800 senders, increasing email volume by 60,000% over 3 years.

• Managed compliance for CAN-SPAM, CASL, and the EU E-Privacy Directive.• Managed feedback loops, DNS (SPF/DKIM), reputation scores, and bounce processing for 600 dedicated-IP senders.• Transitioned infrastructure from collocated datacenter to Thomson Reuters corporate datacenter.

Pre-acquisition role at BizActions• Hired, managed, and PM'd a technology team to manage and improve the platform, expanding the customer base beyond the CPA vertical.• Managed compliance for CAN-SPAM, CASL, and the EU E-Privacy Directive.• Managed live site operations and root-cause/post-mortem process.• Managed feedback loops, DNS (SPF/DKIM), reputation scores, and bounce processing for 600 dedicated-IP senders.• Increased system scalability by 500% and email delivery speeds by 300%.• Managed IT due diligence for BizActions, facilitating acquisition by Thomson Reuters.

Pre-acquisition role at BizActions• Managed compliance for CAN-SPAM, CASL, and the EU E-Privacy Directive.• Wrote email deliverability playbook to manage sender behavior and reputation.• Managed live site operations and root-cause/post-mortem process.• Managed feedback loops, DNS (SPF/DKIM), reputation scores, and bounce processing for 600 dedicated-IP senders.• Increased system scalability by 500% and email delivery speeds by 300%.

Pre-acquisition role at BizActions• Re-architected and rewrote the BizActions email marketing platform using ColdFusion, PostgreSQL, and PowerMTA on Red Hat Enterprise Linux infrastructure.• Managed live site operations and root-cause/post-mortem process.

Development owner for all Goodwill Int'l websites. Implemented intranet security, added personalization features to member sites, rewrote search algorithms to improve performance and usability, and managed branded email newsletter program. Managed email compliance for CAN-SPAM.

Rapid development of a credit/debit reporting system that was printable on A4 (pre-CSS) and the Ford of Britain POS Excellence Programme using ColdFusion and SQL Server 6.5.

Designed/developed recruiting management intranet and rewrote the Vision PRO content management system using ColdFusion and SQL Server 6.5.

Development owner for Global Innovation Intranet at the W.K. Kellogg Institute for Food and Nutrition Research (WKKI). Redesigned WKKI Intranet including the addition of a document management repository, a secured software repository, and an inventory management system using ColdFusion and SQL Server 6.5.

Debugging/maintenance of Equiva Services accounting applications using ASP.NET and SQL Server 6.

Designed/developed version 1.0 of the Healthcare Village website using ColdFusion and Access.

Designed/developed project management intranet and executive KPI dashboards used for all EES projects using ColdFusion and SQL Server 6.

Designed/developed corporate websites for multiple brands using ColdFusion and Access and managed a small team of content developers.

Designed/developed version 1.0 of the Real Estate Mall – the first online portal to allow title insurance purchases – using ColdFusion 1.0 and Microsoft Access.

Designed/developed version 1.0 of the American General website.

Wrote/maintained in-house software using COBOL on a Unisys A4. Primarily responsible for the detailed physical inventory and accounting systems.

Converted VIN management system for Ford Dealer Computer Services from IBM mainframe to OS/2 LAN environment using Realia COBOL.

Wrote/maintained small CRM system for a moving claims management company using DB/C (DATABUS for PC-DOS).

Managed system operations for a Datapoint RMS 8800 mini-computer. Wrote/maintained internal accounting software for a grocery store chain using Datapoint’s DATABUS.