Ken Warfield Email & Phone Number

Director in charge of all investigation and special assignments, contracts, and operations.

Minneapolis, Minnesota, US

• Responsible for Premium Operations (800 salons) and Asset Protection across 7,400 Regis locations in North America, the U.K., and Canada. Serve as a member of the C-suite team working to develop effective strategies.
• Deliver quarterly updates to the Board of Directors, and serve on cross-functional executive teams to ensure the enforcement of company values and core competencies.
• Manage a Premium Operations P&L and General and Administrative Expense budget of $400M in 800 of our Premium salon division locations, along with a P&L of $20M for Asset Protection.
• Lead Area Vice President of Asset Protection, eight Regional Directors of Operations, and indirectly (2) Finance Director for Asset Protection and Operations. Hire, recruit, and train top talent for leadership roles in.
• Work with and hire a range of vendors, encompassing recruiting agencies, IT consultants, retail vendors, and 12 asset protection vendors. Independently negotiate and close contracts. Scope work to do a proper RFP.
• Evaluated operations, assessed talent, and recruited 27 top performing executive level leaders for key operational and Asset Protection positions throughout North America. Boosted employee engagement, managed cost.

Minneapolis, Minnesota, US

• Responsible for maintaining oversight on senior executive decisions relating to Asset Protection. Decreased retail shrink by 1.5%, high level oversight of dishonest employee interviews, as well as all other Asset.
• Managed P&L, along with five direct reports, AVP of AP, three Directors and one Director of Finance.
• Created an Asset Protection department from the ground up, with a focus on expanding revenue while minimizing employee turnover, shrink, and theft. Conducted a three-month field assessment and designed the initial.
• Hired a team of 45 Asset Protection professionals and created a steering committee to support the process.
• Created a world-class awareness program that helps increase gross margin.
• Created the company’s first Asset Protection Auditing Program, instituted a restitution program with civil demand for all dishonest employee cases, and developed an employee exception reporting system and case.

Schenectady, NY, US

• Hired to restructure and transform the company’s approach to loss prevention and food safety, and implement cutting edge strategies with a focus on driving sales.
• Managed an annual budget of approximately $6M, recruited and trained a highly effective team of 50 investigators, and oversaw a full organization of 99 personnel.
• Optimized investigator productivity and resource allocation with smart reporting processes that allowed us to identify 20% of stores causing 80% of all losses.
• Achieved a $3M decrease in shrink within the first year, the largest in the company’s history.
• Increased internal theft detection by 14% or 135 cases per year, decreased cash shortages by 35% or $389K.
• Increased shoplifting apprehensions by 1,200 instances or 42%, within the first year. Hired and trained an organized crime retail team and partner, pursued restitution, and aggressively prosecuted repeat offenders.

Woonsocket, RI, US

• Responsible for leading programs to reduce retail shrinkage across $10B in annual P&L and to ensure prescription and pharmacy compliance with the Federal Government. Achieved a $1.5M reduction in Workers’ Compensation.
• Maintained compliance with the U.S. Drug Enforcement Administration (DEA) on Rx drug theft cases, and maintained full responsibility for Rx operations, hazard waste, sales and margins.
• Managed three direct reports that included four Senior Regional Loss Prevention Managers, and one Analyst. Oversaw indirect reports that included 51 Regional Loss Prevention Managers and 313 Market Investigators.
• Implemented a security guard program to save $1.3M, and established an External Investigator Program that was expanded across the company.
• Achieved a dramatic reduction in shrink across the Northeast Area, the most challenging region in the company. Reduced shrink from 1.78% to 1.42% within two years, representing a total savings of $10.5M. Developed and.
• Based on previous success in the Northeast Area, I was transferred to duplicate these results in the New York City market. Again achieved record results, reducing shrink from 1.62% to 1.48%, for a savings of $13M.

Vienna, US

• Responsible for establishing Ratner’s loss prevention and risk management program from the ground up across 1,200 stores in the United States and United Kingdom, a first of its kind for the salon industry.
• Created a highly successful awareness program that significantly reduced shrink among stylists, which was credited by the CFO to have generated an equivalent increase of $40M in sales.
• Managed a P&L of $2M, along with 12 Regional Operations Leaders, and two Analysts. Hired and trained 15 Regional security Leaders and successfully trained them in the art of interrogations.
• Developed an entirely new operational auditing program that focused on cash shortages & corporate embezzlement.
• Decreased shrink by 4.5% to save $1M over seven years, increased restitution collection by $220K, and decreased losses from bad checks and chargebacks by $225K.
• Decreased cash over/shorts by 65% to recapture $555K in lost revenue within the first year. Created the company’s first-ever exception reporting process to quickly identify and address problem areas.

Atlanta, Georgia, US

• Promoted and transferred to two of the most challenging districts in the company. Responsible for leading loss prevention at twelve Home Depot stores across New York, Maryland, Virginia, and the District of Columbia.
• Maintained shirk performance under 1.5% in Baltimore, with record low shrink of $1M. Decreased shrink in New York City from 4% to 2%, saved the company $4.2M, and received the Best Performance Award in 2001.Highlight.

Towson, MD, US

Started in the Aux dept, graduated Police AUX Academy and then went back through another academy in 2002. Had a great opportunity in private security at a very high executive including C-Suite level, working many criminal cases with many levels within the criminal justice system. Years served 1991/2 to 1994 & 2003 to 2005

Bachelor’S Degree, Sociology Department: Criminal Justice

Master’S Degree, Counseling

Basic Law Enforcment, Calls For Service Aux Unit

Master Of Divinity - Mdiv, Pastoral Studies/Counseling