Ken Wick, Spc4, Csm Psm, Sasm, Pspo Email & Phone Number

Brookfield, Wisconsin, United States

Greater Milwaukee Area

Delivering travel technology for agents and consumers.Supporting and leading agile transformation Enabling agile delivery through 9 talented teams

Greater Milwaukee Area

Des Moines, Iowa Area

**Implementing Business application systems into the cloud offering 24/7 availability and redundancy.**Increasing quality and speed to market through new CICD pipeline/framework - continuous integration - continuous deployment.

Glendale, Wi

Lead Scrum Master for HSABankSr Project Manager for new lines of business - Health Account Service Projects

Waukesha, Wi

Providing successful strategy for streamlined operation, break even sales forecast and 10% expense reduction for company sustainability.Staff Assessment Identifying key growth opportunities for business through financial planning and trend analysis. Managing day to day tactical and long term strategic activities within business.

Brookfield, Wi

Created retail/E-commerce business where store ranked in top 2 out of 50 for layout and brandBrand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems.Developed effective operations and team development program

Accountable for application deployment technology readiness in phased approach through the management of 6 resources to remediate 5000 Manpower field PCs and Networks across North America. (I made sure that when a new software went live on 5000 PCs the users could actually use it and not be shut down due to technical issues)

Participated and led special strategic projects across Manpower’s enterprise where special skills where required to identify, recommend and implement solutions that were previously stalled or in paralysis.

Handled cost reduction and process improvement for Scandinavian (Nordic Countries) by the development of support team, controls and new solutions by: • Initiated, planned, and developed Global integration Financials support team.• Provided direction to country managers and staff around process, escalation, and support practices• Lead collaborative effort with Scandinavian countries to implement local team support process and effective relationships to reduce support costs by 20%• Developed estimate model for reduced project costs by country as part of continuous improvement

Successfully implemented and deployed the integration of 38 local applications with 3 global systems for clients in 4 countries managing a 1,000.000 budget by:• Created, reviewed and delivered 4 Statements of Work to Manpower’s global countries.• Traveled to Manpower European offices analyzing systems, documenting gaps, setting expectations, preparing and providing project team kickoffs. • Managed team of 9 resources including 3 Argentina offshore developers, 3 Milwaukee, 1 Belgium and 2 Sweden IT resources.• Created and managed project plans, performed risk mitigation, managed scope change, and project reviews through Manpower’s global governance process and Microsoft Project.

Led 3 analysts through requirements, design, development, and test phases delivering an integrated solution that delivered data vs. manual entry supporting cost reductions that met the needs of business by:• Demonstrated ownership an coordination of activities between systems and business analysts• Demonstrated expertise in technical and business solutions including process, best practice and alignment with design through systems development life cycle• Created and review use cases, test-scripts validating system requirements

Performed multi functional services including training, presale support, account management and system studies globally for CRM application by:• Managed CRM product functionality specifications and deliverables.• Perform demos of software functions.• Certify, train and consult International and US clients and employees.• Create, review and edit instructional and system documentation.• Debug, troubleshoot and quality test software releases.

Certificate, A-3 Lean Process Improvement

Associate, Project Management

Mis, Management And Information Systems

Associate Program, Management

Certification, Microsoft Systems Boot Camp