Ken Williamson Email & Phone Number

Plano, Texas, Us

Plano, Texas, Us

Round Rock, Texas, Us

Round Rock, Texas, Us

• Provide guidance to the migration team and customer through the development of move packages for data center migrations• Perform in-depth data analysis of agent-less ADM discovery server to server dependency network data• Gather and document network Server to Application mapping data from the customer• Create the RDBMS environment and the SQL objects necessary to build preliminary custom move packages• Conduct multiple customer interviews to gather Application Infrastructure move requirements for the creation of move packages• Create complex MS Visio diagrams and MS Excel reports for the various Application Infrastructure environments• Build Application Infrastructure move packages based on either the output from network data discovery or independent of network discovery data• Write business application patterns for BMC’s ADDM tool using custom TPL language• Act as a SME on multiple customer projects and provide technical and project leadership skills for the data center migration

Round Rock, Texas, Us

• Provide guidance to the migration team and customer through the development of move packages for data center migrations• Perform in-depth data analysis of agent-less ADM discovery server to server dependency network data• Gather and document network Server to Application mapping data from the customer• Create the RDBMS environment and the SQL objects necessary to build preliminary custom move packages• Conduct multiple customer interviews to gather Application Infrastructure move requirements for the creation of move packages• Create complex MS Visio diagrams and MS Excel reports for the various Application Infrastructure environments• Build Application Infrastructure move packages based on either the output from network data discovery or independent of network discovery data• Write business application patterns for BMC’s ADDM tool using custom TPL language• Act as a SME on multiple customer projects and provide technical and project leadership skills for the data center migration

Dallas, Tx, Us

-Responsible for all phases of the process engineering life-cycle for key areas of Service Delivery and fulfillment for IT and for major business processes.-Oversee the development of a BPM competency center for the standardized development of all business competencies.-Manage process management initiatives and process methodologies for all process improvements.-Manage the demand for process-oriented projects and services.

-Documented and modeled the current business procedures and processes for the Origination's Credit Scoring Configuration software program.-Performed project oversight as a Project Manager providing guidance for all business and IT applications and vendor contracts / agreements for business acquisition and integration.-Developed and maintained superior knowledge of key applications/systems.-Acted as a liaison between business and technical staff at all levels.-Supported and assisted internal customers with requirements definition, solution development and solution planning.-Lead business modeling and analysis efforts across all phases of the project management process.-Documented and modeled current business procedures and processes and identify relevant technology issues.

Mclean, Va, Us

• Managed the Shared Products and Services Platform global support team of 14 associates and 11 onshore and offshore contractors, including directing the daily activities of all production database administration and support and managed overall team budget of $3M.• Saved over $200K annually in labor costs by implementing offshore database support team of 3 offshore personnel contracted through the corporate vendor partner.• Achieved 99% customer satisfaction rating for servicing 3 client facing groups while supporting 14 applications over a 9 month period.• Provided coaching and mentoring guidance to reporting manager in setting challenging annual team and individual goals and objectives for his team, resulting in team nomination for the 2007 3rd quarter Circle of Excellence award.• Engaged customers weekly in discussing service quality, reviewing application and support issues, and enforcing SLA performance.

Mclean, Va, Us

• Managed all application project life cycle development for the Loan Servicing development team, consisting of 28 onshore and offshore development resources, utilizing either the SDLC project waterfall or Agile methodology.• Decreased production issues by 50% by implementing new application development maintenance process and procedures providing code and process improvements.• Attained exceptional 100% customer satisfaction rating for all Loan Servicing project deliveries, including several large compliance based projects and implementation of new client call center sites.• Exceeded year-end target goal of 98% in ensuring all identified key client projects adhered to defined architectural standards.• Reduced QA production development code defects by 10% by establishing an improved Quality Assurance code deployment review process.

Mclean, Va, Us

• Managed 5 associates responsible for product monitoring, tracking, availability, and resolution of escalated issues for products and services in the Loan Originations platform.• Implemented key ITIL goals within the first 6 months, including defining SLA’s, system measures of availability, degradations and outages, service scorecards, and establishing a business communication strategy process in fostering excellent customer relationships.

Mclean, Va, Us

• Managed and directed the Loan Originations project development team of 6 resources; delivered 100% of all key loan underwriting and decision projects and coordinated testing, load regression, user acceptance and deployments with all stakeholders.• Maintained architectural, design, and production oversight for the Loan Originations funding product and helped exceed goal of 98% production availability for all project deployments.

Mclean, Va, Us

• Functioned in the role of an Application, Database, Senior Developer and Deployment Lead for all software applications new product development, maintenance and deployment.• Architected and developed the custom Funding VB application UI, COM+ middle-tier and MS SQL 2000 back-end database in 1999, which is still utilized today.

San Jose, California, Us

• Performed C software development for 2 years in porting application code in multiple UNIX environments for the CA-Unicenter product.• Performed Visual Basic software development for 2 years in the Windows client-server environment for the CA scheduling products, interfacing with IBM mainframe and mid-range systems.• Performed level 1 phone Product Support and level 2 code support for 3 years for the IBM CA-1 mainframe tape management application product.• Functioned as a Systems Field Engineer for 5 years. Provided both Pre-Sales and Post-Sales product support. Conducted multiple client product sales presentations, provided field technical support and technical troubleshooting support for multiple clients.• Performed client product installations, conference presentations, consulting, and training for CA-1 mainframe tape management, CA-7/CA-11 scheduling and the CA-Netman help desk product.

Engineering

Education record