Kenya A. Howard Email & Phone Number

Greenwood Village, Colorado, United States

Denver, Colorado, United States

• Provided administration support to the People Services Excellence Specialist• Completed review of Job Description content bank to ensure all current roles are formatted appropriately • Ensured job descriptions generated in the workforce planning tool are stored in an appropriate format and retained in the content bank and work with the Compensation & Benefits Team to get the role leveled• Completed ongoing review and updates of content bank material including job descriptions, benefit guides, and employee handbooks • Made suggestions for improvements and change across People Services processes, content and templates ensuring the employee experience is at the forefront of the suggestions• Worked with other functions for continuous improvement across People Services processes where required i.e. Finance, Legal, IT, internal communications• Implemented any requested changes to content as appropriate and as guided by the People Services Excellence Specialist• Provided administration support for audits, surveys and compliance initiatives• Provided back up support to the People Services Team to cover absences where required• Supported with the gathering of content, information and knowledge to provide insights to the team i.e. benefits matrices, service catalogue• Provided support operationalizing a new legal entity within the People Services Team ensuring the team are set up for success with process SOPs and documentation templates• Reviewed and approved all invoices for accuracy and coding

Denver, Colorado, United States

• Supported Founder/CEO of Velocity Global• Onboarded C-Suite Executives along with day-to-day administrative duties• Supported the day-to-day needs of the CEO including calendar management, travel coordination, expense reimbursement, email, administrative task prioritization• Coordinated BOD meetings, conference speaking engagements and podcast events• Maintained organization and consistency for departmental documents, processes, etc.• Supported executive leadership with special projects • Assisted in presentation preparation (slide deck creation, etc.)• Maintained meeting minutes from the department meetings• Developed and maintained competency in international employment• Managed and routed telephone, email and mail communications both internally and externally• Managed and distributed Rockies season tickets• Reviewed and approved all invoices for accuracy and coding

Livermore, Ca

• Organized infrastructure to deliver effective communication and collaboration through meeting• Accepted and delegated escalation customer calls and emails to the respective areas to be addressed in a timely manner• Provided onboarding support for multiple new leaders including VP, Engineering and RVP, Area Vice Presidents of Tech Ops and Director new hires• Managed 2000+ employees Incentives for Engineering, Tech Ops, and TLC departments• Coordinated offsite Leadership meetings for Technical Operations and Engineering Departments with 300+ attendees• Supported West Division Executive leadership summits with 500+ attendees

Livermore, Ca

• Partnered with executive leadership to coordinate meetings, travel, and team events• Demonstrated a high level of flexibility by managing constantly changing calendars while providing executive support to internal and external clients• Partnered with division recruiting team to schedule director and above candidate interviews and provide onsite support for executive candidates • Managed incentives for Tech Ops and Comm Ops 1500+ employees• Provided onboarding support for new leaders including RVPs, VPs, Engineering, Tech Ops, and External Affairs new hires• Maintained and managed accurate expense records and mileage reimbursements • Planned and executed various internal meetings and offsites including Comcast University Leadership Training, Executive Training and bi-weekly New Hire Orientations 200+ employees

Oakland, Ca

• Provided executive level assistance to the Managing Director of Operations of the East Bay/Delta Valley service areas• Coordinated meetings, files, and supporting documentation for the final steps of the grievance procedures and in preparation for arbitration hearings• Scheduled staff meetings, took minutes and distribute as necessary• Created presentations for award recognitions for 1000+ employees across multiple locations• Reviewed all invoices for accuracy, coding, and maintain document retention • Ran and distributed daily database reports and for technical operation personnel

Richmond, California, United States

• Managed the resolution process of network outages by the field staff and supervisors• Created daily, weekly, and monthly analysis reports of network performance• Responsible for managing the “stand-by” calendar• Uploaded bi-annual Proof of Performance (POP) testing in the system and prepared the binders for public files• Scheduled bi-annual FCC Fly-Over with Business Partner Mar-Tech Engineering• Managed compliance for the FCC files • Entered Payroll for the network department 200+ employees• Managed and uploaded the Monthly Technical Operations Reporting (MTOR) and advised Region when completed• Coordinated all employee functions

Richmond, California

• Supported Fulfillment and Network with installs, service calls, disconnects, outages, planned and unplanned maintenance, SRO scheduling, routing and pre-calling• Handled a high volume of inbound and outbound calls from internal employees and external customers• Monitored the locations of field personnel for approximate time schedules and safety regulations• Responsible for routing/scheduling service calls that had been scheduled the previous day• Managed and scheduled escalations to the respective teams for expedited resolution• Managed all outages from start to finish and logged• Scheduled post-mortem calls for outages that had a large customer impact• Logged all Signal Leakages reported and created SRO’s as well as closed when the jobs were completed• Logged the 3-weekly and 1-monthly Emergency Alert System (EAS) Testing for the Headend Department