Kenya A. Howard Email & Phone Number

Greenwood Village, Colorado, United States

Denver, Colorado, United States

• Provided administration support to the People Services Excellence Specialist
• Completed review of Job Description content bank to ensure all current roles are formatted appropriately
• Ensured job descriptions generated in the workforce planning tool are stored in an appropriate format and retained in the content bank and work with the Compensation & Benefits Team to get the role leveled
• Completed ongoing review and updates of content bank material including job descriptions, benefit guides, and employee handbooks
• Made suggestions for improvements and change across People Services processes, content and templates ensuring the employee experience is at the forefront of the suggestions
• Worked with other functions for continuous improvement across People Services processes where required i.e. Finance, Legal, IT, internal communications

Denver, Colorado, United States

• Supported Founder/CEO of Velocity Global
• Onboarded C-Suite Executives along with day-to-day administrative duties
• Supported the day-to-day needs of the CEO including calendar management, travel coordination, expense reimbursement, email, administrative task prioritization
• Coordinated BOD meetings, conference speaking engagements and podcast events
• Maintained organization and consistency for departmental documents, processes, etc.
• Supported executive leadership with special projects

Livermore, CA

• Organized infrastructure to deliver effective communication and collaboration through meeting
• Accepted and delegated escalation customer calls and emails to the respective areas to be addressed in a timely manner
• Provided onboarding support for multiple new leaders including VP, Engineering and RVP, Area Vice Presidents of Tech Ops and Director new hires
• Managed 2000+ employees Incentives for Engineering, Tech Ops, and TLC departments
• Coordinated offsite Leadership meetings for Technical Operations and Engineering Departments with 300+ attendees
• Supported West Division Executive leadership summits with 500+ attendees

Livermore, CA

• Partnered with executive leadership to coordinate meetings, travel, and team events
• Demonstrated a high level of flexibility by managing constantly changing calendars while providing executive support to internal and external clients
• Partnered with division recruiting team to schedule director and above candidate interviews and provide onsite support for executive candidates
• Managed incentives for Tech Ops and Comm Ops 1500+ employees
• Provided onboarding support for new leaders including RVPs, VPs, Engineering, Tech Ops, and External Affairs new hires
• Maintained and managed accurate expense records and mileage reimbursements

Oakland, CA

• Provided executive level assistance to the Managing Director of Operations of the East Bay/Delta Valley service areas
• Coordinated meetings, files, and supporting documentation for the final steps of the grievance procedures and in preparation for arbitration hearings
• Scheduled staff meetings, took minutes and distribute as necessary
• Created presentations for award recognitions for 1000+ employees across multiple locations
• Reviewed all invoices for accuracy, coding, and maintain document retention
• Ran and distributed daily database reports and for technical operation personnel

Richmond, California, United States

• Managed the resolution process of network outages by the field staff and supervisors
• Created daily, weekly, and monthly analysis reports of network performance
• Responsible for managing the “stand-by” calendar
• Uploaded bi-annual Proof of Performance (POP) testing in the system and prepared the binders for public files
• Scheduled bi-annual FCC Fly-Over with Business Partner Mar-Tech Engineering
• Managed compliance for the FCC files

Richmond, California

• Supported Fulfillment and Network with installs, service calls, disconnects, outages, planned and unplanned maintenance, SRO scheduling, routing and pre-calling
• Handled a high volume of inbound and outbound calls from internal employees and external customers
• Monitored the locations of field personnel for approximate time schedules and safety regulations
• Responsible for routing/scheduling service calls that had been scheduled the previous day
• Managed and scheduled escalations to the respective teams for expedited resolution
• Managed all outages from start to finish and logged