• Provide guidance to 8 Disease Intervention Specialist. • Provide HIV Rapid Testing and partner notification. • Maintain a high level of confidentiality with clients, records and all aspects of HIV/STD work.• Prepare grants on AIDS/HIV/STD prevention-related activities funded by the Center for Disease Control and Prevention.• Conduct sensitive and confidential interviews, re-interviews, investigations, and visits to obtain contact information when needed. • Investigate all reactive Syphilis cases in a timely manner and assign field cases. • Adhere to all State and CDC/Program Operations Guidelines. • Provide linkage to care counseling. • Review timesheets, P-card purchases, and timesheets and approve when correct. • Participate in bi-weekly conferences with high level staff. • Provide training to newly hired employees. • Policy development and adherence to state laws and regulations. • Foster and strengthen professional relationships with local health departments, private medical providers, hospitals, and family planning programs to expand the role of the Division of STD/HIV and Hepatitis. • Perform a variety of educational/informational presentations including speaking to professional groups, lay groups, and civic groups. • Disseminate information and educational materials to all staff.

•Provide counseling, education, and support to all STD/HIV patients in Cabell, Lincoln and Wayne County. •Provide HIV Rapid Testing and partner notification. •Maintain a high level of confidentiality with clients, records, and all aspects of HIV/STD work.•Prepare monthly reports on AIDS/HIV/STD prevention-related activities funded by the Center for Disease Control and Prevention.•Conduct sensitive and confidential interviews, re-interviews, investigations, and visits to obtain contact and suspect information. •Investigate assigned cases and all reactors in a timely manner. •Adhere to all State and CDC/Program Operations Guidelines. •Foster and strengthen professional relationships with local health departments, private medical providers, hospitals, and family planning programs to expand the role of the Division of STD/HIV and Hepatitis. •Perform a variety of educational/informational presentations including speaking to professional groups, lay groups, and civic groups. •Disseminate information and educational materials to all partners.

Provide detailed technical assistance and policy interpretation as needed to contracted providers, community agencies, and advisory committees. Independently schedule, complete, and document annual provider site reviews throughout WV. Assists with coordinating and scheduling educational opportunities and training sessions for statewide provider staff. Complete review, follow-up, and documentation of assigned Family Planning Program Monitoring Reports throughout WV. Participate in the preparation of grant applications, reports, and manual revisions. Participate in community outreach and education opportunities. Participates in the Region III Best Practices in Male Reproductive Healthcare Workgroup and the Region III IPP Advisory Committee.

Manage the centralized staffing functions for Verizon Corporate and Services Organization.Provide assistance, interpretation, guidance and consultation to management on all staffing issues. Perform Midyear and Year end Appraisals for over 30 consultants. Interact with first line and Sr. Staff client groups to ensure staffing progress and to calibrate activity and projections. Communicate and implement key staffing initiatives, interviews, policies and program changes. Manage multiple initiatives, such as plan work activities, schedules, interviews, etc., and meet deadlines.

Conducted, developed, and supervised ongoing employee and systems training for 120 workers.Served as Learning and Development Consultant for CSSC Organization to ensure correct actions were followed Partnered with management to monitor links between curriculum, employee performance, attendance, and training needs. Perform discipline based on Verizon’s Regional Attendance PlanPerform discipline using the West Virginia Human Rights Act. Answer and conduct CWA Union grievances Designed courses, job aids, assessments, as well as competencies, to meet performance goals of clients, and overall business needs.

Managed and oversaw the scheduling of staff including front-line activities and training.Administered workforce policies, such overtime, surplus, vacation, and ensured flexibility.Decreased the Average Handle Time for calls to 400 seconds per representative.Cross-trained two offices both Wheeling WV and Huntington WV.Ensure consistent procedures were followed for debt collection.