As an Associate Content Moderation Manager at Skillshare, I ensured the online safety and quality of thousands of creative and educational classes on the platform. I managed and mentored a team of moderation agents, monitored and enforced content guidelines and community standards, and collaborated with cross-functional stakeholders to address moderation challenges and risks. I also leveraged data analysis, user feedback, and moderation tools to identify emerging trends, anticipate potential issues, and adapt moderation practices accordingly.With a BA in Psychology and Neuroscience from the University of North Carolina at Chapel Hill, I have a strong foundation in human behavior, cognition, and communication. I applied these skills to my previous roles at Lyft, where I supported partner sites consisting of over 2500 agents in providing optimal service to the rideshare community, and as a Critical Response Line Specialist, where I coached and assisted a team of 15-20 agents in handling complex and sensitive cases. I am passionate about creating safe and inclusive online communities, where users can express themselves freely while respecting the rights and dignity of others. I am looking for opportunities to contribute to the success of dynamic teams in the ever-evolving landscape of platform moderation within the technology sector.