Kenya Jackson Email & Phone Number

Washington, District Of Columbia, Us

Us

Led operations for a $90B+ portfolio, overseeing 3,000 team members. Spearheaded a digital transformation initiative that achieved an $8M modernization target and unified data frameworks, enabling agile capital deployment. I successfully reduced team member attrition by 25% and improved call center response times, elevating client service levels and saving $5M in performance guarantees. By fostering collaboration across diverse functions, I cultivated a high-performance culture that consistently met operational excellence standards.

Us

Recruited to lead real estate, capital planning and vendor partnerships for a $90B business portfolio. I developed a future workspace strategy that reduced operational square footage by 48%, driving projected savings of $45M by 2027. My governance framework for capital deployment achieved alignment within 3% of targeted investments, optimizing fiscal efficiency and enhancing operational performance across multiple sites.

Deerfield, Il, Us

Promoted to innovate the customer operating model in pilot-market concept stores. I orchestrated in-store activities to align with consumer traffic patterns, exceeding customer loyalty card enrollment targets by 48%. My efforts improved overall store NPS by 320 basis points and pharmacy NPS by 235 basis points, significantly enhancing the customer experience. By promoting 110 team members and increasing engagement survey participation from 78% to 90%, I fostered a motivated, high performance workforce, dedicated to operational excellence.

Deerfield, Il, Us

Recruited to lead a team of 112,000 across 4,100 retail pharmacy locations, driving an enterprise-wide payroll incentive structure that achieved 97.9% adoption. This initiative resulted in substantial KPI improvements, including a 340 basis point increase in pharmacy NPS. My leadership in talent development resulted in 10 internal promotions, reinforcing a culture of growth and operational efficiency that directly impacted customer satisfaction.

Minneapolis, Mn, Us

Promoted and appointed by CEO and CMO. Charged with launching 124 stores across Canada, I developed strategic business plans that projected $7B in annual revenue. My focus on talent acquisition and training led to $40M in budget savings and a high-performing workforce. Drove an 11.3% increase in dollar productivity. I implemented an ESG strategy that generated 15,000 community volunteer hours, exceeding goals while enhancing Target's brand reputation.

Minneapolis, Mn, Us

Led a global team of 250, optimizing marketing strategies for 1,743 stores generating $70B in sales. I led the definition of the customer strategy for City Target, enhancing guest experiences across formats. My leadership in the E-commerce pilot initiative captured $66.4M over eight years, significantly boosting revenue. As a co-sponsor of the African American Business Council, I championed executive development and community engagement, strengthening Target's brand as a leader in diversity and inclusion.

Minneapolis, Mn, Us

Led operations for 78 stores in Ohio and Kentucky, overseeing a team of 11,000 employees with annual sales of $2.3B. I successfully opened 7 new stores, projected to add $150M in revenue. My focus on expense optimization delivered a $24.2M profit contribution and improved hourly expense rates by $22M. Recognized for exceptional guest experiences, I fostered a high-performing culture, ranking 5th out of 28 markets and driving engagement through mentorship and leadership development.

Minneapolis, Mn, Us

Led 10 store teams, overseeing annual sales of $500M. I achieved a perfect Total Operations score of 100%, earning recognition as a top performer for financial performance three consecutive years. My leadership resulted in a "Fast Checkout" score of 3.51 and improved logistics execution from 85% to 100%, significantly enhancing operational efficiency and guest satisfaction.

Minneapolis, Mn, Us

Recruited to lead a team of 175, managing $38M in annual sales. I implemented strategies that improved team performance and operational excellence, contributing to a thriving store environment recognized for outstanding customer service.

Master Of Business Administration - Mba, Expected Graduation 2026

Bachelor Of Science (Bs), Behavioral Science