Kenya Jackson Email and Phone Number
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As a seasoned operations leader with over 20 years of experience in retail and healthcare, I thrive on driving transformational digitally enhanced consumer experiences while delivering significant cost savings. My passion for empowering teams shines through my ability to cultivate high-performance cultures, evidenced by improving team engagement and retention rates.I excel in P&L management, strategic planning, and multi-site operations, always with a focus on aligning talent and resources to optimize performance. What sets me apart is my commitment to integrating consumer insights and talent planning into operational strategies, ensuring we not only meet but exceed expectations. Let’s connect and explore how I can help drive success in your organization!
The Executive Leadership Council (Elc)
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MemberThe Executive Leadership Council (Elc) Jan 2022 - PresentWashington, District Of Columbia, Us
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Chief Of Operations, United Health Group At OptumrxUnitedhealth Group Jan 2021 - Mar 2023UsLed operations for a $90B+ portfolio, overseeing 3,000 team members. Spearheaded a digital transformation initiative that achieved an $8M modernization target and unified data frameworks, enabling agile capital deployment. I successfully reduced team member attrition by 25% and improved call center response times, elevating client service levels and saving $5M in performance guarantees. By fostering collaboration across diverse functions, I cultivated a high-performance culture that consistently met operational excellence standards. -
Senior Vice President, United Health Group At OptumrxUnitedhealth Group May 2020 - Jan 2021UsRecruited to lead real estate, capital planning and vendor partnerships for a $90B business portfolio. I developed a future workspace strategy that reduced operational square footage by 48%, driving projected savings of $45M by 2027. My governance framework for capital deployment achieved alignment within 3% of targeted investments, optimizing fiscal efficiency and enhancing operational performance across multiple sites.
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Group Vice President, Customer Operating Model DevelopmentWalgreens Nov 2017 - Apr 2020Deerfield, Il, UsPromoted to innovate the customer operating model in pilot-market concept stores. I orchestrated in-store activities to align with consumer traffic patterns, exceeding customer loyalty card enrollment targets by 48%. My efforts improved overall store NPS by 320 basis points and pharmacy NPS by 235 basis points, significantly enhancing the customer experience. By promoting 110 team members and increasing engagement survey participation from 78% to 90%, I fostered a motivated, high performance workforce, dedicated to operational excellence. -
Corporate Vice President, Pharmacy & Retail OperationsWalgreens Nov 2016 - Oct 2017Deerfield, Il, UsRecruited to lead a team of 112,000 across 4,100 retail pharmacy locations, driving an enterprise-wide payroll incentive structure that achieved 97.9% adoption. This initiative resulted in substantial KPI improvements, including a 340 basis point increase in pharmacy NPS. My leadership in talent development resulted in 10 internal promotions, reinforcing a culture of growth and operational efficiency that directly impacted customer satisfaction.
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Group Vice President, Target Canada OfficerTarget 2011 - 2015Minneapolis, Mn, UsPromoted and appointed by CEO and CMO. Charged with launching 124 stores across Canada, I developed strategic business plans that projected $7B in annual revenue. My focus on talent acquisition and training led to $40M in budget savings and a high-performing workforce. Drove an 11.3% increase in dollar productivity. I implemented an ESG strategy that generated 15,000 community volunteer hours, exceeding goals while enhancing Target's brand reputation. -
Vice President, Marketing Operations OfficerTarget 2010 - 2011Minneapolis, Mn, UsLed a global team of 250, optimizing marketing strategies for 1,743 stores generating $70B in sales. I led the definition of the customer strategy for City Target, enhancing guest experiences across formats. My leadership in the E-commerce pilot initiative captured $66.4M over eight years, significantly boosting revenue. As a co-sponsor of the African American Business Council, I championed executive development and community engagement, strengthening Target's brand as a leader in diversity and inclusion.
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Group DirectorTarget 2008 - 2010Minneapolis, Mn, UsLed operations for 78 stores in Ohio and Kentucky, overseeing a team of 11,000 employees with annual sales of $2.3B. I successfully opened 7 new stores, projected to add $150M in revenue. My focus on expense optimization delivered a $24.2M profit contribution and improved hourly expense rates by $22M. Recognized for exceptional guest experiences, I fostered a high-performing culture, ranking 5th out of 28 markets and driving engagement through mentorship and leadership development.
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District Team LeaderTarget 2005 - 2008Minneapolis, Mn, UsLed 10 store teams, overseeing annual sales of $500M. I achieved a perfect Total Operations score of 100%, earning recognition as a top performer for financial performance three consecutive years. My leadership resulted in a "Fast Checkout" score of 3.51 and improved logistics execution from 85% to 100%, significantly enhancing operational efficiency and guest satisfaction.
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Store Team LeaderTarget 2003 - 2005Minneapolis, Mn, UsRecruited to lead a team of 175, managing $38M in annual sales. I implemented strategies that improved team performance and operational excellence, contributing to a thriving store environment recognized for outstanding customer service.
Kenya Jackson Skills
Kenya Jackson Education Details
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Baylor University - Hankamer School Of BusinessExpected Graduation 2026 -
North Central UniversityBehavioral Science
Frequently Asked Questions about Kenya Jackson
What company does Kenya Jackson work for?
Kenya Jackson works for The Executive Leadership Council (Elc)
What is Kenya Jackson's role at the current company?
Kenya Jackson's current role is Transformational Operations Executive | Board Director | P&L Leadership | Driving Omni-Consumer Experiences | Empowering Teams for Excellence in Retail & Healthcare.
What is Kenya Jackson's email address?
Kenya Jackson's email address is ke****@****oup.com
What is Kenya Jackson's direct phone number?
Kenya Jackson's direct phone number is +161233*****
What schools did Kenya Jackson attend?
Kenya Jackson attended Baylor University - Hankamer School Of Business, North Central University.
What skills is Kenya Jackson known for?
Kenya Jackson has skills like Team Leadership, Retail, Leadership, Performance Management, Customer Service, Talent Management, Strategy, P&l Management, Leadership Development.
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