Client Relationship Management: Successfully fostered long-term client relationships by providing exceptional communication, timely support, and empathy-based problem-solving, leading to high client retention.Project Leadership: Oversaw design and construction of earthen structures and art installations; accurately estimated project costs and timelines, managed on-site teams, and ensured project goals aligned with client expectations.Remote Consulting: Delivered virtual consulting services for DIY construction clients, identifying client needs and providing tailored solutions to expedite project success.Team Management: Trained and managed cross-functional teams, instilling a culture of accountability, high performance, and continuous improvement.Content Development: Created and facilitated online courses in Reiki, Shamanic Journey, and emotional healing; developed marketing materials that contributed to strong client engagement and brand recognition.

Construction Project Oversight: Managed earthen plaster preparation and execution in a crew supervised by Massey Burke.

Customer Engagement: Created memorable experiences by delivering informative, engaging, and responsive customer service to travelers, enhancing brand reputation and securing repeat business.Sales and Promotion: Successfully promoted and sold additional tours, contributing to company revenue goals.

Prepped, mixed, and sealed plaster work on a team using Limestrong products.

Client and Student Engagement: Built and maintained productive client relationships, often with first-time home builders, through clear, supportive, and adaptable communication. Progressed rapidly from Intern to Apprentice.Construction Project Oversight: Managed materials procurement, budget tracking, and timeline adherence, ensuring each project met both structural and aesthetic client expectations.Training and Mentorship: Co-instructed students in sustainable building practices, emphasizing hands-on learning, quality standards, and effective communication.

Customer Engagement: Created memorable experiences by delivering informative, engaging, and responsive customer service to travelers, enhancing brand reputation and securing repeat business.Sales and Promotion: Successfully promoted and sold additional tours, contributing to company revenue goals.

Improved Client Journeys: Shortened project timelines by coordinating closely with sales reps, contractors, and clients to anticipate needs, resolve issues proactively, and ensure satisfaction with green home improvement services.Team and Client Support: Designed training programs to enhance sales team effectiveness and client experience, increasing overall customer satisfaction and conversion rates.Project Coordination: Managed contractor schedules, streamlined project processes, and ensured alignment with client expectations through consistent, proactive communication.