Kenya Macon Email & Phone Number

Phoenix, Arizona, United States

United States

Phoenix, Arizona Area

Directly respond to customer questions and concerns. Provide quality guidance and solutions on transactions and complaints from both internal and external customers. Receive, document, and resolve customer inquiries by using established best practices. Build lasting relationships with Humana’s customers. Educate customers, providers, and employers about Humana’s products and services both over the telephone and through face-to-face briefings. Assists leadership team researching/updating member accounts

As a Program Support Assistant my position required that I provide information related to research findings, scholarships, grants and health messages to a diverse population of students, as well as identifying resources for outside organizations.Attended meetings, acted as a liaison by developing relationships with voluntary professional agencies and organizations with regard to Grant requirements, application deadlines, and procedures. Helped develop specific checklists as a way to review and evaluate final documents to be submitted for grants.Supported the work of senior staff by performing a range of administrative and office management responsibilities.

Supervised the work of Government Relations' Community Programs team.Implemented ideas developed by SSC's Information Technology, Outreach Operations, and the Part D Product Team to ensure efficient processing of applications for all SSC endorsed community programsAssisted in hiring new employees, completed paperwork for human resources and reviewed new hire packets with employees. Trained Outreach staff on all programs and the use of referral forms, reference materials and computer systems.Created a daily schedule for Program Analysts to research new programs with the focus on time management, and arranged priorities as corporate needs dictated.Created, analyzed, and interpreted company policies and procedures and disseminated that information to employeesCoordinated daily activities and project due dates with management and other departments, managed special projects in support of ongoing process improvement efforts within Government RelationsMonitored the Quality Assurance process and daily work of the analyst ensuring that program applications are consistently reviewed and forwarded to the sponsoring entity on a timely basis and that program database were appropriately updated.Prepared reports that provided the status of projects to Managing Director, Government Relations weekly or more frequently if neededDelegated weekly tasks to the Community Program Analysts; in a fast paced environment with competing and changing deadlines.Managed database of member information that maintained financial and identifiable personal and confidential information

Used knowledge of state/federal policies to screen clients for eligibility in state Medicaid programsAssisted eligible clients through the entire application processContacted private and government agencies to verify client statementsEstablished and promoted good rapport between client, HMO and state agenciesSKILLS Microsoft Office Excel- Spreadsheets and reports Power Point Faxes, Copy Machines, Multi Line Phone Data Entry Filing, Record Keeping General office machine

Certificate, Human Resources Management/Personnel Administration, General, 3.5

Aa Degree, Psychology; Criminal Justice Studies