• Reviewed PPP loan files to ensure loan documents were complete and accurate.

• Obtained activity reports daily from Loomis to balance assigned vaults.• Reported to the Project Leader daily with ATM vault overages, outages and balance.• Worked daily with Gmail, Google Meets, Google Drive, Google Sheets, Excel and Loomis website.

• Involved in the entire PPP Round 2 loan application process from origination to loan forgiveness.• Reviews SBA PPP Round 2 and loan forgiveness applications for completeness and accuracy and performs appropriate due diligence necessary to ensure proper documentation is provided.• Reviews applications to ensure borrower provided proper evidence related to loan usage, expenses, and employee retention.• Reviews loan forgiveness documentation (i.e., bank statements, payroll documents, rent, utilities, etc.) to determine eligible forgiveness.• Communicates with borrowers as needed, to obtain adequate or additional documentation. • Supports borrowers with applying for forgiveness via the company’s loan forgiveness portal and making any needed changes / uploading additional documentation. • Actively communicates with borrowers on deadlines and program requirements.• Ensures all assigned applications are reviewed and processed in a timely manner.

• Provided administrative assistance to the staff with loan origination, processing, closing, and servicing ongoing SBA client relationships.• Maintained working relationships with SBA loan customers, inclusive of loan requests, account questions, loan payments, disbursement requests and billing issues.• Requested and obtained necessary documentation, including but not limited to, title commitments, appraisals and environmental from third party providers such as attorneys, inspectors and appraisers.• Ensured accurate documentation is prepared for each loan prior to closing. Reviewed documents for accuracy and adherence to approval terms.• Processed invoices, fees collected and disbursed at closing to ensure accurate accounting tracking.• Prepared loan packages to be sent to SBA for booking and document review. Verified accuracy of loan information once loan has been booked. • Followed up on receipt of required documentation subsequent to closing, including but not limited to, final title policies, recorded deed of trusts and assignments of rent, filed UCC’s, etc.• Monitored weekly generated reports. Worked with staff to resolve past due items, financial and loan documentation exceptions and loan review action items.• Worked closely with staff and attorney with all aspects of processing, closing and booking of loans.• Complied with all policies and guidelines and governmental regulations. • Participated in special projects and assignments and performed other duties as assigned.

• Opened, closed and serviced deposit accounts.• Evaluated customer needs through the use of open questions and refers customers to the appropriate financial services representative when appropriate.• Maintained knowledge of the Bank’s services to take advantage of cross-selling opportunities. Acted as a salesperson for the bank, actively endorsing its products and services. • Served as support for overall branch operations, such as monthly branch audits and branch security meetings.• Operated a teller window, providing basic cash receipt and payment services in accordance with financial institution procedures, recording all transactions accurately and balancing each day’s operations.• Balanced teller drawer daily, meeting Bank’s standards for accuracy and efficiency.• Followed proper operating procedures and adheres to security guidelines. Reported any suspicious activity to Personal Banker/Branch Manager as appropriate. Stayed abreast of robbery procedures to safeguard customers and staff members.• Participated in required training and performs function in accordance with BSA/AML policies and procedures including identification of suspicious activity, CTR preparation and other job specific duties as assigned.

• Managed and maintained all aspects of the corporate website, auto finance website and the company intranet using a Content Management System (Sitefinity) • Coordinated and completed website and intranet requests from all of the lines of business• Utilized Google Analytics to monitor website visitor patterns• Worked with the website's vendor to implement SEO strategies to optimize the website's content and increase search engine rankings and site traffic• Managed and maintained the company's online referral system • Managed vendor relationships including Message on Hold, Synapsys, Customer Satisfaction Surveys, Online Branch Locator and Website Hosting• Worked with cross functional teams on large and small scale projects• Led and managed projects dealing with the corporate and internal website• Worked with an internal team to implement the bank's Client Relationship Management (CRM) system (Synapsys)

• Worked directly under the CAO/HR Director in various roles including HR, Compliance, Training, Audit and Marketing • Managed and maintained the corporate website using a Content Management System• Assisted the Marketing Manager with marketing decisions, marketing materials and email campaigns• Managed and supported the bank's learning software (BVS) and assisted with assigning training and compliance courses for employees • Screened and scheduled interviews, scanned resumes, assisted with the planning of new employee orientations and training, compiled materials and maintained employee database records• Served as a help desk contact for employees for technical and human resource issues and questions• Managed several key reports for the bank

• Processed standard retail and commercial transactions for customers including servicing client accounts, accepting deposits and loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, and correcting discrepancies• Educated customers about bank services and promoted the sale of bank products to new and existing customers • Responsible for complying with all regulatory, operational, security and control policies and procedures

• Operated proof machine to sort, list and prove deposit, debits and credit items• Encoded and balanced customer account transactions using document encoding equipment• Ensured accurate MICR readability of dollar amounts and reconciled errors