Kenyatta Green Email and Phone Number
Kenyatta Green work email
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Kenyatta Green personal email
Specialties: Microsoft Office Suite, Crystal, Genesys, TCS, PeopleSoft, Avaya, Nortel, Kronos, and Verint/Witness
Kelsey-Seybold Clinic
View- Website:
- kelsey-seybold.com
- Employees:
- 2028
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Workforce ManagementKelsey-Seybold Clinic Sep 2006 - Present• Manage workforce forecasting, scheduling and load balancing for call activities at site, optimizing service and quality levels and ensuring most efficient use of resources for 24/7/365 contact center. • Evaluate trends such as attrition, absenteeism, average handle time, etc. as they relate to scheduling decisions.• Collaborate with management to identify and track both planned and unplanned absences.• Generate forecasts on an intra - daily, weekly, monthly, and annual basis for all workgroups, and compare actual results to forecasts, identifying opportunities for improvement and recommending solutions.• Developed training material as well as trained 140+ agents and management team on workforce functions.• Assigned tasks as needed to ensure appropriate workforce coverage and support.• Assisted in interviewing/hiring of team leads/supervisors for the contact center.• Supervise team leads/supervisors and frontline staff in absence of contact center manger.
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Senior Workforce AnalystFirst Data Corporation 1998 - Oct 2005• Served as a liaison between the contact center and Central Payroll with payroll processing, file maintenance, and interfacing with the Human Resource Department for over 300+ employees. • Analyzed and supported all contact center migration and new business opportunities by determining position, headcount, occupancy and efficiency expectations.• Performed system administrator responsibilities associated with the workforce management tool.• Contributed to the compilation of daily adherence figures by maintaining exception databases and producing reports for production services.• Instrumental in changing policy that resulted in employees using all paid time off prior to using unpaid time off while on FMLA.• Attributed to the consolidation and migration of four contact centers.
Kenyatta Green Skills
Kenyatta Green Education Details
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Health Care Administration
Frequently Asked Questions about Kenyatta Green
What company does Kenyatta Green work for?
Kenyatta Green works for Kelsey-Seybold Clinic
What is Kenyatta Green's role at the current company?
Kenyatta Green's current role is Workforce Management.
What is Kenyatta Green's email address?
Kenyatta Green's email address is ke****@****bal.net
What schools did Kenyatta Green attend?
Kenyatta Green attended Texas Southern University.
What skills is Kenyatta Green known for?
Kenyatta Green has skills like Process Improvement, Analysis, Management, Call Centers, Human Resources, Forecasting, Microsoft Office, Workforce Management, Peoplesoft, Business Process Improvement, Avaya, Team Building.
Who are Kenyatta Green's colleagues?
Kenyatta Green's colleagues are Ana Escobar-Isibor, Megan Pallister, Kalandrea Jefferson, Temitope Olofin, Ian Glenn, Takeya Sephes, Leah Betenbough.
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Kenyatta Green
Chester, Va2yahoo.com, rrha.com -
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Kenyatta Green
Student Services Support Coordinator - Contract At Wayne County Community College DistrictNovi, Mi
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