• Managed onboarding and offboarding of over 320 employees and 3100 students.• Created and terminated user's accounts from start to finish in business applications.• Built, repaired, and installed computer-related hardware based on deployment procedures.• Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.• Assisted and led IT projects for the district.• Measured and analyzed pre-production capability to evaluate design and process capability, resulting in continuous improvement.• Research and evaluate new district software implementation.• Guided organizational technology strategy and roadmaps.• Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.• Provide orientation and training to end users for all modified and new systems.• Drove continuous improvement of IT governance processes.• Interacted and negotiated with vendors, outsourced, and contractors to secure products and services.• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.• Provided leadership and support for the IT department.• Established network specifications and analyzed workflow, access, information, and security requirements.• Developed and documented network policies, procedures, and standards.• Worked with users to determine areas of technology needing improved usability.• Provisioned new software and hardware for use, following established security policies.• Orchestrated integration and communication of software upgradessystem reliability.• Implemented enhanced security measures across 200+ endpoints, reducing malware incidents by 85% annually.• Implemented automated backups for Active Directory services, reducing risk of data loss and improving systemreliability by 99%. Increased efficiency of service delivery by 30%.

• Conduct research on software and systems products to justify recommendations and to support purchasing efforts.• Interact and negotiate with vendors and contractors to secure system-related products and services.• Collaborate with network staff to ensure smooth and reliable software and systems operation to fulfillbusiness objectives and processes.• Work with executive team members, decision-makers, and stakeholders to define business requirements and systems goals and to identify and resolve business systems issues.• Gauge effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.• Propose and create system design models, specifications, diagrams, and charts to guide the systemprogrammers and development teams.• Create and maintain documentation related to system configuration, mapping, processes, and service records.• Ensure compatibility and interoperability of in-house computing systems.• Managed and provided orientation and training for 12 software engineers for production.• Performed root cause analysis to provide resolutions for production issues.• Collaborated with clients to determine the need and devise appropriate software and hardware solutions.• Created manuals and taught training sessions to educate co-workers on new systems.• Worked with stakeholders to determine the implementation and integration of system-oriented projects.• Streamlined troubleshooting processes to improve system support and enhance communication between the support team and end-users.• Created flowcharts, diagrams, and other documentation.• Documented system configuration, mapping, and processes.• Supported system users, educating employees on troubleshooting and problem-solving protocols.• Managed over 100k devices and users.• Performed root cause analysis to provide resolutions for production issues

• Troubleshoot and resolve web application issues escalated from customer support and other departments with a100% success rate.• Directed 100s maintenance checks on network and communications equipment to ensure functionality.• Supported over 3,000 user's on the network.• Lead officer over 20 to 30 sailors helping to train them and keep them in compliance.• Respond to administrative inquiries within 24-48 hours.• Verify personal data by reviewing benefit details and options.• Served as an operating system expert, providing technical support for the department.• Trained personnel of essential Information Systems job responsibilities• Received multiple awards for outstanding work performance.• Supervised 50 staff and 60 junior technicians.• Conduct semiannual counseling sessions with sailors regarding their naval careers.• Interviewed, hired, and trained staff, leading performance reviews and offering constructive feedback.• Wrote strategic business plans outlining the need for departmental information technology resources.• Led technical upgrade projects for clients by working and coordinating with consultants and developers forintegrations.• Liaised with other departments to minimize network interruptions and possible downtimes.• Coordinated secure system access of user's to various department systems and platforms.• Managed life cycle replacement of hardware and software.• Excellent communication skills, both verbal and written.• Self-motivated, with a strong sense of personal responsibility.• Demonstrated strong organizational and time management skills while managing multiple projects.• Analyzed network security and current infrastructure, assessing areas in need of improvement.• Implemented and maintained technology and software budget.• Managed life cycle replacement of hardware and software• Wrote strategic business plans outlining the need for departmental information technology resources