Kenyon Macmurray Email & Phone Number

Manchester, United Kingdom

• Designed, developed and facilitated exciting and engaging learning solutions in collaboration with content stakeholders, project teams, learners and the Digital Learning Design Lead• Designed and facilitated Employee Wellbeing and Manager Team Wellbeing Awareness webinars• Partnered with SMEs to design and facilitate Legal and Technical training• Facilitated the successful onboarding of new starters by owning, delivering and continually improving the onboarding and induction experience• Designed and facilitated various courses including VisualFiles (case management), MS Excel, Time Management, Telephone Skills and Complaints Prevention and Handling• Created and Curated learning content on the Learning Management System• Managed the implementation of Single Sign On and weekly email for the MindTools for Business• Managed and co-facilitated the Management Development Programme being delivered by an external vendor, Including coordinating the sessions and sourcing additional resources• Understanding and reporting on the analytics of compliance-based eLearning content.

Manchester, United Kingdom

• Designed, developed and facilitated the systems training module for new starters• Coaching and mentoring new starters to enable them to quickly meet the required performance standards• Liaising with executors, representing parties, and solicitors to establish the existence of any estate and, if required, recover outstanding balances in a sensitive and compassionate manner • Documenting accounts thoroughly with clarity and transparency• Achieving minimum requirements or targets on all key performance indicators• Complying with government legislation and guidelines laid down by the FCA (Financial Conduct Authority), CSA (Credit Services Association), TCF and the Information Commissioner’s Office as well as working within strict company and client guidelines

Sandton

Key Achievement: The creation and implementation of a New Leadership Development Programme• I consulted with stakeholders at various levels of the organisation including team leaders, managers, HR and senior executives to identify the business needs• Taking into account the business needs, resource availability and adult learning principles I proposed a bespoke programme and then negotiated with the stakeholders and obtained signoff on the programme proposal• I developed an integrated programme focusing on multi-dimensional learning solutions including self directed learning, classroom facilitation, online courses and experiencing learning• I coordinated the end to end delivery of the programme• I facilitated the full 3 month programme including the 5 day workshop which focused on key skills such as effective communication, leadership styles and coaching• I provided individual coaching to each delegate to assist them in achieving a personal goal and at the same time demonstrate effective coaching skills• Delivered feedback reports to stakeholders detailing the outcomes of the programme including successes, challenges and recommendationsOther Responsibilities:• I planned and delivered bespoke training interventions for individual departments• Delivered feedback reports to stakeholders detailing the outcomes of the programme including successes, challenges and recommendations• I conducted quality audits on trainers by observing them during training interventions as well as analysing training feedback surveys

Sandton

• I partnered with stakeholders and SME’’s to design and deliver both technical and behavioural programmes• I consulted with business when requests for new or amended training programmes were received including conducting training needs analysis to determine if the requested change in programme was warranted• I took responsibility for the oversight of pilot programmes and provided support in the implementation of workshops, whilst ensuring that programmes successfully met business needs• I analysed existing programmes in order to establish areas to be improved and created specifications for the development of learning programmes and interventions based on this• I developed training material, ensuring these were focused on the identified learning outcomes

Port Elizabeth Area, South Africa

• Undertaking various HR duties in order to provide effective support to line managers and ensure the smooth running of day to day operations• I was responsible for the internal and external recruitment processes; carrying out job analysis tasks such as role profiling and career pathing to ensure the best candidates were chosen• I assisted line managers and others by providing performance management support and implementing interventions regarding motivation, morale and team-building• I conducted assessments, analysing and evaluating feedback received into reports and organised exit interviews • I was responsible for all aspects of training including the coordination of all training resources including trainers, venues and materials

Centurion

Plan, conduct and evaluate training interventions, as well as deliver training in regard to launches of systems and new products. Provide formative and Summative feedback to learners.Provide learners with practical application opportunities.Evaluate Training interventionsProvide feedback regarding learning to all relevant stakeholders.

Centurion

Manage between 10 and 12 staff members.Develop, coach & motivate a team of Call Centre agents to excel in performance and service delivery.Build the team and identify talent.Ensure that the service levels are maintained.Handle the administrative functions required. Identify quality issues and take corrective steps by actioning quality trends. Conduct call assessments and resolve escalated calls. Build relationships with internal clients. Build relationships with external partners

Centurion

Answer incoming calls from Members, Brokers and Health Service Providers.Provide information, identify and resolve queries, escalate queries when necessary and follow up on escalated queries. Provide feedback to all relevant parties.

Interviewing of candidates and generating position specific job profiles from the interview data. Identifying the competencies, skills and knowledge needed in order to successfully function in the position.

Pretoria

Prepare and deliver lectures on a given curriculum. Prepare additional enrichment work. Administer and mark tests, assignments and exams. Subjects: Business Management1; Business Management2; Business Management & Entrepreneurship; Project Management; Business Plan Development; Marketing Research; Office Administration.

Braamfontein

Managing the administration of student records and the distribution of student manuals and text books. Checking that all relevant student information is obtained prior to exams being written.Managing the administration of exams. Liaising with the national exam coordinator to ensure that all exam material is delivered.

Primrose

Design and deliver lessons, activities, enrichment exercises and catch up exercises in line with the national curriculum. Design, administer and mark assignments, exercises, tests and exams.Oversee the school Scholar Patrol. Issue equipment to the pupils in the morning before school and in the afternoon after school. Train the pupils in all aspects of road safety and scholar patrol.Subjects: Science & Technology and Afrikaans

Receive 360 Degree feedback reports for employees. Meet with the employees and assist them in interpreting their individual reports. Discuss the employee’s career and personal goals. Developing and communicating employees Personal Development Plans. Designing and conducting an assessment centre.

Johannesburg Area, South Africa

Based on a broad subject outline, research the course material, design, prepare and deliver all aspects of the course. Provide additional academic assistance to students when needed.Health Psychology – Evening classes 3rd year students & Main Stream 2nd & 3rd year students.Group Psychology – Evening Classes 1st Year studentsDevelopmental Psychology – Evening classes 1st year students1st year psychology (Psychology Tutor)

Ba Honours, Industrial Psychology

BA Honours Industrial Psychology

Certificate In Divorce Mediation, Alternative Dispute Resolution

Certificate In Basic Counselling