Kenyon Mitchell Email & Phone Number

Stamford, Ct, Us

· Provide first-tier support for telephone inquiries concerning a variety of hardware/software problems relating to any installed application products supported by IT. · Interact with network services, software systems engineering, and applications development teams to restore service and/or identify and correct the core problem.· Recommend systems modifications to reduce end user problems.· Resolve basic to moderately complex issues, escalating to Leads and/or Senior Specialists when necessary.· Image and physically deploy clients.· Track and manage IT asset hardware and software allocations via Service Now. · Identify areas of weakness within departmental policies and/or procedures and make suggestions for improvement.

Lake Forest, Ca, Us

· Provide feedback on new training materials for new associates to improve system onboarding process. · Bridge the QA and customer support teams by identifying trends and creating detailed bug reports from user investigations.· Utilized test equipment to reproduce and resolve user issues on mobile, Mac, and desktop. · Escalate unknown bugs and fixes to QA team.· Managed and resolved troubleshooting requests logged by customers on Salesforce Desk including Flash Installs, VPN configuration, browser configuration, ID Verification, and OBS encoding issues.· Manage ticket backlog and improve overall resolution times.

Milwaukee, Wi, Us

·Provide desktop support to customers in person and via skype screen share; installing and configuring user software applications and operating systems. ·Image computers and transfer user data and accounts via SCCM and mapping of network drives. ·Regular use of Cherwell and Active Directory throughout daily administrative tasks. ·Update drivers in computers, printers, phones, and other office equipment. ·Maintain awareness of new systems updates within IT Services ·Document policies, procedures, training and/or informational materials as assigned. ·Act in accordance with Marquette and IT Services related policies and procedures. ·Coordinate support via phone and email with other IT Services departments and outside vendors to ensure appropriate and prompt resolution of incidents.

·Drafted and edited letters to property owners in regards to a neighborhood Security Camera Initiative. ·Documented and developed a report on the conditions of assets in the Near West Side, including 500 photos of restaurants, lodging, schools, and other major landmarks in the neighborhood. ·Archived and sorted past files from Near West Side Partners and Avenues West Association, in effort to establish archival collection at University of Wisconsin-Milwaukee·Assisted with the promotion, community outreach, and general set up for Near West Side Partners children’s summer movie night, for the residents to participate in games for prizes, enjoy food from local food trucks, and watch an outdoor movie with friends and family. ·Tasked with researching the latest information on blog trends, platforms, media implementation, and possible methods to highlight resident engagement and community outreach through a Near West Side Partners blog in Collaboration with Mueller Communications.·Managed and edited NWSP social media accounts, monthly newsletters, and blog posts to sustain resident’s curiosity and generate interest around happenings in the Near West Side. ·Created engaging graphics and publications for NWSP and supporting organizations.

Milwaukee, Wi, Us

·Answered questions about Marquette University and Milwaukee over the phone, in person, and forwarding questions to the appropriate source in a friendly and respectful manner·Communicated with the 17 different departments within the student union to ensure that all resources are exhausted when assisting customers.

Chicago, Il, Us

·Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations.·Performed administrative support tasks, such as proofreading depositions, transcribing handwritten information, or operating computers to work with records, invoices, or other documents.·Filed, maintained, and scanned relevant records and documents. Operated telephone switchboard to answer, screen, or forward calls, and providing information.