* Plans, organizes and delivers the program of instruction based on approved curriculum.* Monitors, evaluates, and communicates student progress.* Maintains records and makes reports; enforces Board policies, regulations, and rules* Supervises students, and secures and maintains school property and materials.

• Provided extensive academic assistance, resolved technical issues, and guided students towards success.• Advised students with course completion, enrollment, scheduling, and academic progress.• Stayed informed about partnerships, programs, and marketing programs to provide assistance in academic advising.• Collaborated with the Enrollment and faculty regarding student concerns and retention.

• Delivered frontline technical support and assistance to end users.• Actively engaged with SCCM, Active Directory, Citrix Cloud, and VPN platforms to ensure seamless operations and user support.• Resolved hardware, software, and network issues through effective troubleshooting.

• Demonstrated proficiency in computer hardware repair, diagnosis, and assembly.• Conducted troubleshooting for software, hardware, and networking issues.• Created original copyrighted content, including logos, banners, and advertisements.

• Facilitated workshops on effective study skills, note-taking and test-taking strategies.• Conducted one-on-one sessions to assess students’ academic progress and concerns. • Led interactive workshops to review course material, address inquiries, foster inclusivity, and encourage collaborative teamwork.• Guided students on campus resources and services, including those for underrepresented populations.

• Taught computer science lessons in C# and Java, fostering student comprehension and mastery.• Developed curriculum-aligned assignments, tests, and projects to evaluate student learning.• Assessed student work, offering feedback and identifying areas for improvement.• Monitored student performance, resolved issues, and tracked academic progress while maintaining confidentiality and facilitating effective communication with students and academic offices.

• Educated diverse student groups on math and computer science concepts.• Mentored students from multiple universities in their projects and assignments.• Facilitated public workshops to enhance students' academic skills.

• Engaged with customers to troubleshoot VNX/Data Storage issues and provided technical support.• Managed service requests, ensuring timely updates regarding case status with customers.• Demonstrated proficiency in Red Hat Linux, remote troubleshooting, and dispatching replacements.• Provided assistance to U.S. dark sites while maintaining strict confidentiality as an approved contractor for the Social Security Administration.

• Mentored and guided students in developing writing skills and completing writing projects.• Collaborated with instructors to gather assignment details and ensure students' preparedness.• Organized and facilitated community writing workshops to provide support to a wider audience.