Assessed and managed high-value orders to identify and prevent online fraud by combining and analyzing customer information utilizing multiple fraud tools and programs. Provided fraud process reporting to CEO in order to track and identify efficiency strengths and weaknesses. Oversaw open memo orders and returns for CFO and Credit Manager.

Communicated with accounts to ensure payment of all invoices within payment terms in order to maintain an acceptable DSO and achieve monthly cash forecast. Reviewed daily orders on credit hold and determined best courses of action to implement based on credit standing and information provided by Customer Service and Sales. Spearheaded project to identify areas for cost saving opportunities and payment processes improvement by analyzing payment trends and historical activity using SAP and Business Analyzer software.

Worked cross-functionally with Field Sales, Sales Administration, Inventory Management, Distribution, and Credit to best manage inventory and order fulfillment, as well as scheduling for seasonal launch promotions. Ensured EDI and manual orders were accurately created, adjusted, and shipped to meet purchase order expectations and promotional/event dates at store locations. Trained new personnel and created survival guides and on-boarding manuals for training sessions in order to improve change management.

Investigated and resolved all retail and wholesale customer inquiries, processed credits and debits, drove up-selling and cross-selling opportunities, as well as provided extensive product knowledge, after-sales service, and repair support. Managed and coordinated Corporate Gift sales along with providing launch, promotion, and incentive program updates. Used SAP to manage EDI orders and process phone, fax, email, and web orders for retail stores, wholesale accounts, and Field Sales. Worked closely with the Sales Team, Field Sales, Distribution, and Personalization Department to manage product logistics and ensure data accuracy and timely receipt of goods. Provided systems training for new temps and hires utilizing on-boarding material and live customer service transactions.

Provided application support and ensured systems were complete and accurate. Drove product attribute coding changes based on direction from the Merchandise Planning Department. Compiled Monday slides reports and daily sales and markdown builds using the Profit Logic system for senior management. Tested SAS Business Analytics software and provided recommendations for improvement.

Responsible for updating merchandise assortment plans based on merchandising trends. Liaison for Merchandising and Production to communicate projections and buys. Compiled reports using Global Front-End for senior management.

Researched, procured, and coordinated the production and delivery of creative collateral and aesthetic elements for stores conforming with marketing calendar and budget. Responsible for managing existing vendors and researching and utilizing new vendors. Communicated with Factory Stores to ensure receipt and proper execution of updated store signage. Managed invoices and processed purchase orders using Lawson Purchasing System. Created and led implementation of catalog system for creative props and marketing inventory to reduce spending on duplicate materials.

Responsible for preparing, photographing, and tracking sample requests for editorial use as well as managing sample returns in accordance with loan calendar. Provided administrative support, fielded incoming calls, coordinated messenger pick-ups, and performed additional clerical duties as requested. Received and logged collections and organized and arranged samples to best creatively present clothing in showroom. Created and archived press clips, updated press books, coordinated lookbook mailings, and managed event guest lists.

Assisted in programs, classroom settings, and activities that helped young juvenile offenders develop skills that enabled them to improve decision-making abilities and increase self-esteem.